Open the chat from the floating chat button. Describe what you need; Rills routes you to the right specialist automatically. Conversations persist, so you can pick up where you left off.
#Specialists
| Agent | What they help with |
|---|---|
| Brooke | General help and triage. Default agent, routes you to a specialist when needed. |
| Ford | Onboarding and workflow building. Generates workflows from a description, suggests templates, walks you through configuration. |
| Wade | Debugging. Analyzes failed runs, diagnoses errors, suggests fixes. |
| Sage | Documentation and learning. Answers questions about features and points to relevant docs. |
| Delta | Workflow optimization. Reviews workflows for performance, cost, and reliability and suggests improvements. |
| Banks | Billing, subscription, and usage questions. |
| Willow | Refunds and policy exceptions. |
| August | Escalations. For high-stakes issues that need elevated attention. |
| Winter | System status. Outage updates, degradation reports, and incident communication. |
| Summer | Plan recommendations and pricing questions. |
#How it works
- Start a conversation from the floating chat button anywhere in your workspace.
- Describe what you need. Brooke (the default agent) reads your message and routes you to the specialist with the right tools, or handles it directly if it’s general.
- Agents can read your workflow data, check run history, and take actions on your behalf. Sensitive operations always confirm before acting.
- Conversation history is saved per workspace.
You don’t pick the agent; Rills picks based on intent.
#Examples
- “My order-fulfillment workflow keeps failing on the Shopify step.” → Wade
- “Build me a workflow that triages support email by urgency.” → Ford
- “Why was my last invoice higher than expected?” → Banks
- “Should I be on Professional or Business?” → Summer
- “How do I add an approval gate after an AI step?” → Sage