Open the chat from the floating chat button. Describe what you need, Rills routes you to the right specialist automatically. Conversations persist, so you can pick up where you left off.
#Specialists
| Agent | What they help with |
|---|---|
| Brooke | General help and triage. Default agent, routes you to a specialist when needed. |
| Ford | Onboarding and workflow building. Generates workflows from a description, suggests templates, walks you through configuration. |
| Wade | Debugging. Analyzes failed runs, diagnoses errors, suggests fixes. |
| Sage | Documentation and learning. Answers questions about features and points to relevant docs. |
| Delta | Workflow optimization. Reviews workflows for performance, cost, and reliability and suggests improvements. |
| Banks | Billing, subscription, and usage questions. |
| Willow | Refunds and policy exceptions. |
| August | Escalations. For high-stakes issues that need elevated attention. |
| Winter | System status. Outage updates, degradation reports, and incident communication. |
| Summer | Plan recommendations and pricing questions. |
#How it works
- Start a conversation from the floating chat button anywhere in your workspace.
- Describe what you need. Brooke (the default agent) reads your message and routes you to the specialist with the right tools, or handles it directly if it’s general.
- Agents can read your workflow data, check run history, and take actions on your behalf. Sensitive operations always confirm before acting.
- Conversation history is saved per workspace.
You don’t pick the agent, Rills picks based on intent.
#Examples
- “My order-fulfillment workflow keeps failing on the Shopify step.” → Wade
- “Build me a workflow that triages support email by urgency.” → Ford
- “Why was my last invoice higher than expected?” → Banks
- “Should I be on Professional or Business?” → Summer
- “How do I add an approval gate after an AI step?” → Sage