Help Center

Sign up at rills.ai/sign-up with your email or Google account. You'll get a 14-day free trial with full access to all features. After signing up, you'll create your first workspace where you can build and run workflows.

A workspace is your private environment for workflows, integrations, and team members. You'll create one during signup. If you run multiple businesses or projects, you can create separate workspaces to keep things organized.

You can start from a pre-built template or create one from scratch using the visual workflow builder. Templates are the fastest way to get going. Just fork one to your workspace and customize it to fit your needs.

Workflow credits are consumed when workflows make API calls, database queries, or external service requests. Human approvals and logic operations are free and don't use credits. Each plan includes monthly credits, and you can see your usage in workspace settings.

Yes. Your 14-day trial gives you full access to the Hobby tier: unlimited workflows, 50+ integrations, mobile approvals, custom code execution, and AI features. No credit card required to sign up.

We have 50+ workflow templates organized by category: SaaS operations, content creation, client management, e-commerce, and more. Fork any template to your workspace with one click and customize it from there.

Click 'Create Workflow' in your workspace and use the visual builder to add steps. Each step can trigger on events (webhooks, schedules, form submissions), perform actions (API calls, emails, database queries), or request approval. Connect steps with conditional logic to build your automation.

Every workflow has a built-in test mode. Click 'Test Run' to execute with sample data and see results for each step. Test runs don't consume credits or trigger real external actions, so you can experiment safely.

The workflow pauses automatically and you get notified in your approval queue and by email. You can review the error, fix the issue, and retry the failed step or restart from the beginning. Workflow state is preserved so nothing is lost.

Yes. Add custom code to any workflow step for data transformation, complex logic, or calculations. Code runs in a sandboxed environment with access to popular libraries like lodash and date-fns (JS) or pandas and requests (Python).

Open your workflow settings and add a schedule trigger. You can run workflows hourly, daily, weekly, or on custom intervals. Scheduled workflows run in the background and only ask for approval when needed.

Yes. Workflows can trigger other workflows using webhook steps, passing data between them. This lets you build modular workflows that chain together without duplicating logic.

We support 50+ integrations including Slack, Gmail, Shopify, Stripe, HubSpot, Notion, Airtable, and Google Sheets. You can also connect any service with a REST API using the HTTP connector, or receive data via webhooks.

Go to workspace settings, click 'Integrations', and select the service you want. Most apps use OAuth so you just click to authenticate. Once connected, the integration is available in any workflow without re-authenticating.

Most integrations use OAuth 2.0 for one-click authentication. Some require API keys or tokens, which you enter through a secure form. All credentials are encrypted at rest and never exposed in workflow logs.

Use the HTTP connector to call any REST API. You can configure the request method, headers, authentication (API key, Bearer token, Basic auth), and body. Dynamic data from previous workflow steps can be used to build requests.

Any affected workflows pause automatically and you'll be notified. Re-authenticate the integration from workspace settings and resume the paused workflows. No data is lost since workflows pick up where they left off.

It's where you review AI agent decisions before they execute. When a workflow step needs your sign-off, you'll get a notification. Open the queue, see what the agent wants to do, and approve or reject it. Most reviews take just a few seconds.

It's a percentage that reflects how certain the AI is about a proposed action, based on how you've responded to similar decisions in the past. The score improves over time as the system learns from your approvals and rejections.

Yes. The approval queue works in any mobile browser and is designed for quick, on-the-go reviews. You can approve workflows between meetings or during a commute. The interface is built for one-handed use.

Each approval step has a configurable timeout (default: 24 hours). If you don't respond in time, the action is rejected automatically by default. You can change this to auto-approve for specific steps if you prefer. Reminder notifications are sent as the deadline approaches.

Every time you approve or reject, the confidence model updates. When you consistently approve similar actions, the confidence score for those patterns goes up. Once it crosses your threshold, those actions can run without waiting for approval.

In workflow settings, set the minimum confidence score needed to skip approval (default: 95%). Actions scoring above that threshold execute immediately. Everything below it pauses for your review. You can adjust this per workflow.

There are two types of credits: Workflow Credits for workflow execution (API calls, database queries, external actions) and AI Credits for AI features (workflow generation, confidence scoring). Human approvals and logic are always free. Each plan includes monthly quotas with affordable overages if you need more.

Yes. Reviewing and approving workflow actions never costs credits, no matter how many you process. You're only charged for actions that actually do something: API calls, AI operations, and external service requests.

Workflows will pause and you'll be notified. You can buy additional credits or upgrade your plan. Approvals keep working even when you're out of credits, so you can still review and act on pending items.

You can upgrade or downgrade any time. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle. Keep in mind that unused credits don't carry over when downgrading.

Go to workspace settings and click 'Usage & Billing'. You'll see your current usage for the month broken down by workflow, so you can see where your credits are going.

No. Workflows waiting for approval cost nothing while they're paused. You're only billed for actual execution like API calls and external actions, not for waiting time.

Go to your account settings (profile icon, top right), select 'Security', then 'Change Password'. If you signed up with Google, you can add a password to enable email login as a backup.

Workspace owners can invite team members via email from workspace settings. Team members can view workflows, approve actions, and collaborate on automation. Professional and Business plans include multiple seats. Hobby plans support 1 user.

Open account settings and select 'Notifications'. You can toggle email, mobile push, and Slack notifications. Choose which events you want to hear about: approvals, failures, credit alerts, or security events.

You can create as many workspaces as you need under one account. Each workspace has its own integrations, team members, and billing. Switch between them using the dropdown in the top left.

Go to account settings, scroll to the bottom, and click 'Delete Account'. This permanently removes your account, all workspaces, workflows, and data. Active subscriptions are canceled immediately. This can't be undone, so export anything important first.