Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the Rills platform ("Service") operated at rills.ai by Rills ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Service. We have written these Terms in plain language so they are easy to understand.

Account Terms

• You must be at least 16 years old to use Rills.
• You must provide accurate and complete information when creating your account, and keep it up to date.
• You are responsible for maintaining the security of your account credentials. Do not share your password with others.
• Each account is for a single person. Sharing credentials between multiple people is not permitted.
• You are responsible for all activity that occurs under your account, whether or not you authorized it.
• We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible.

The Service

Rills is a workflow automation platform with AI-powered decision support. The Service provides:

• Workflow automation: You configure workflows that execute actions on your behalf, such as calling external APIs, processing data, and making decisions based on your defined logic.
• Human-in-the-loop approval: Workflows can pause at decision points and request your approval before proceeding. You remain in control of what actions your workflows take.
• AI-powered features: AI models analyze your workflow data to provide suggestions, generate actions, and assist with decision-making. All AI-generated actions are subject to your review and approval.

Workflows execute on your behalf only when you have configured and, where applicable, approved them. You are responsible for the configuration and outcomes of your workflows.

Billing & Credits

Rills uses an action credit pricing model:

• Free operations: Workflow logic, human approvals, and decision routing are free. You are never charged for reviewing, approving, or rejecting workflow actions.
• Action credits: High-value operations — such as AI model calls, external API executions, and compute-intensive tasks — consume action credits.
• Credit purchase: Action credits are purchased in advance or included as part of your subscription plan. Details of available plans and credit pricing are displayed on our pricing page.
• Billing provider: All payment processing is handled by Polar, our merchant of record. Polar processes payments, handles tax obligations, and manages invoicing on our behalf.
• Refunds: Unused action credits are non-refundable. If you cancel your subscription, you will not be charged for future billing periods, but no refund is provided for the current period or remaining credits.
• Price changes: We may change our pricing with at least 30 days advance notice. Any price changes will not affect your current billing period.

Acceptable Use

You agree not to use the Service to:

• Conduct any illegal activities or violate applicable laws and regulations
• Abuse, overload, or interfere with the Service or its infrastructure, including attempting to circumvent rate limits
• Reverse-engineer, decompile, or disassemble any part of the Service
• Send spam, unsolicited messages, or harass other users
• Run cryptocurrency mining, distributed computing, or other resource-intensive workloads unrelated to the intended use of the Service
• Generate excessive load that degrades the Service for other users
• Attempt to gain unauthorized access to other users' accounts, workspaces, or data
• Use the Service in a manner that could damage, disable, or impair its operation

We reserve the right to suspend or terminate accounts that violate this acceptable use policy, with notice where reasonably possible.

Intellectual Property

Your Content

You retain full ownership of all workflow definitions, data, configurations, and content you create within Rills. By using the Service, you grant us a limited license to process, store, and transmit your content solely to provide and improve the Service for you.

Our Content

The Rills platform, including its software, branding, documentation, and user interface design, is our intellectual property. You may not copy, modify, or distribute any part of the Service without our written permission.

Feedback

If you provide us with feedback, suggestions, or ideas about the Service, we may use them without any obligation to you. You are not required to provide feedback, and any feedback you do provide is voluntary.

Custom Code Execution

Rills allows you to write and execute custom JavaScript and Python code as part of your workflows. This code runs in sandboxed environments with the following conditions:

• Sandboxed execution: All custom code runs in isolated environments with restricted access. Your code cannot access the filesystem, make unrestricted network calls, or interact with other users' data.
• Execution limits: Custom code is subject to time limits, memory constraints, and network restrictions to ensure fair usage for all users.
• Your responsibility: You are solely responsible for the custom code you write and execute. Rills is not liable for the output, side effects, or consequences of user-provided code.

AI Features

Rills uses AI models from third-party providers, including Anthropic and OpenAI, to power some workflow features.

• AI outputs are provided "as-is": AI-generated suggestions, actions, and decisions should be reviewed before you act on them. AI models can produce inaccurate, incomplete, or unexpected results.
• Human review: The human-in-the-loop approval system exists specifically so you can review AI-generated actions before they execute. We strongly recommend reviewing all AI-generated actions, especially for critical workflows.
• Your responsibility: You are ultimately responsible for approving and acting on AI-generated suggestions. Rills is not liable for decisions you make based on AI outputs.
• Data processing: Your workflow data may be sent to AI providers for processing. See our Privacy Policy for details on how your data is handled.

Service Availability

We strive to provide a reliable and available service, but we do not guarantee 100% uptime. The Service may be temporarily unavailable due to:

• Scheduled maintenance, which we will communicate in advance where possible
• Unplanned outages caused by infrastructure issues or third-party provider disruptions
• Force majeure events beyond our reasonable control

We are not liable for any losses or damages arising from service interruptions or downtime. We will make reasonable efforts to restore service as quickly as possible and communicate the status of any significant outages.

Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided on an "as-is" and "as-available" basis without warranties of any kind, whether express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, secure, or meet your specific requirements.
• Our total aggregate liability for any claims arising from or related to the Service is limited to the amount you paid us in the 12 months immediately preceding the event giving rise to the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, regardless of whether we were advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for matters that cannot be excluded or limited under applicable law.

Termination

• By you: You may close your account at any time through your account settings. Upon closure, your subscription (if any) will be canceled and you will not be charged for future billing periods.
• By us: We may suspend or terminate your account if you violate these Terms. Where possible, we will provide notice and an opportunity to resolve the issue before termination.
• Data retention: Upon account termination, your data will be retained for 30 days to allow recovery, after which it will be permanently deleted. You may export your data before closing your account.
• Survival: Sections regarding intellectual property, limitation of liability, and governing law survive termination of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be resolved in the state or federal courts located in Delaware.

Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. If we make material changes, we will notify you at least 30 days in advance by email or through an in-app notice.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the changes, you may close your account before the changes take effect.

Contact

If you have questions about these Terms of Service, please contact us:

• Email: legal@rills.ai