Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the Rills platform ("Service") operated at rills.ai by Rills AI, LLC, a limited liability company registered in Delaware, United States ("Rills", "we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. In that case, "you" refers to the organization, and the organization is responsible for ensuring that everyone who uses the Service through its workspace complies with these Terms.

If you do not agree to these Terms, please do not use the Service. We have written these Terms in plain language so they are easy to understand.

Account Terms

• You must be at least 16 years old to use Rills.
• You must provide accurate and complete information when creating your account, and keep it up to date.
• You are responsible for maintaining the security of your account credentials. Do not share your password with others.
• Each account is for a single person. Sharing credentials between multiple people is not permitted — invite teammates to your workspace instead.
• You are responsible for all activity that occurs under your account, whether or not you authorized it. Notify us promptly at legal@rills.ai if you become aware of any unauthorized access.
• We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible.

The Service

Rills is a workflow automation platform with AI-powered decision support. The Service provides:

• Workflow automation: You configure workflows that execute actions on your behalf, such as calling external APIs, processing data, and making decisions based on your defined logic.
• Human-in-the-loop approval: Workflows can pause at decision points and request your approval before proceeding. You remain in control of what actions your workflows take.
• AI-powered features: AI models analyze your workflow data to provide suggestions, generate actions, and assist with decision-making. All AI-generated actions are subject to your review and approval.

Workflows execute on your behalf only when you have configured and, where applicable, approved them. You are responsible for the configuration and outcomes of your workflows.

Service Changes

We continuously improve the Service and may add, change, or remove features. Where a change removes or materially degrades functionality you rely on — including deprecating an API — we will give reasonable advance notice where practicable.

Beta Features

We may offer features labeled beta, preview, or early access. These are provided as-is, may change or be discontinued at any time, and may be subject to additional terms we present when you enable them.

Billing & Credits

Rills uses an action credit pricing model:

• Free operations: Workflow logic, human approvals, and decision routing are free. You are never charged for reviewing, approving, or rejecting workflow actions.
• Action credits: High-value operations, such as AI model calls, external API executions, and compute-intensive tasks, consume action credits.
• Included credits: Each subscription plan includes a monthly allowance of workflow credits and AI credits, as shown on our pricing page. Included credits reset at the start of each billing cycle and unused included credits do not roll over.
• Overage: Usage beyond your plan's included credits is billed at the metered overage rates shown on our pricing page.
• Billing provider: All payment processing is handled by Polar, our merchant of record. Polar processes payments, handles tax obligations, and manages invoicing on our behalf.
• Refunds: Fees are non-refundable except as required by law or as expressly provided in these Terms (see Changes to Terms). If you cancel your subscription, you will not be charged for future billing periods, but no refund is provided for the current period.
• Price changes: We may change our pricing with at least 30 days advance notice. Any price changes will not affect your current billing period.

Acceptable Use

You agree not to use the Service to:

• Conduct any illegal activities or violate applicable laws and regulations
• Abuse, overload, or interfere with the Service or its infrastructure, including attempting to circumvent rate limits or usage limits
• Reverse-engineer, decompile, or disassemble any part of the Service
• Send spam, unsolicited messages, or harass other users
• Run cryptocurrency mining, distributed computing, or other resource-intensive workloads unrelated to the intended use of the Service
• Generate excessive load that degrades the Service for other users
• Attempt to gain unauthorized access to other users' accounts, workspaces, or data
• Probe, scan, or test the vulnerability of the Service without our prior written consent (to report a security issue, see our Security page)
• Upload or distribute viruses, worms, or other malicious code through the Service
• Use the Service in a manner that could damage, disable, or impair its operation

We reserve the right to suspend or terminate accounts that violate this acceptable use policy, with notice where reasonably possible.

Intellectual Property

Your Content

You retain full ownership of all workflow definitions, data, configurations, and content you create within Rills. By using the Service, you grant us a limited license to process, store, and transmit your content solely to provide and improve the Service for you.

Our Content

The Rills platform, including its software, branding, documentation, and user interface design, is our intellectual property. You may not copy, modify, or distribute any part of the Service without our written permission.

Feedback

If you provide us with feedback, suggestions, or ideas about the Service, we may use them without any obligation to you. You are not required to provide feedback, and any feedback you do provide is voluntary.

Custom Code Execution

Rills allows you to write and execute custom JavaScript and Python code as part of your workflows. This code runs in sandboxed environments with the following conditions:

• Sandboxed execution: All custom code runs in isolated environments with restricted access. Your code cannot access the filesystem, make unrestricted network calls, or interact with other users' data.
• Execution limits: Custom code is subject to time limits, memory constraints, and network restrictions to ensure fair usage for all users.
• Your responsibility: You are solely responsible for the custom code you write and execute. Rills is not liable for the output, side effects, or consequences of user-provided code.

AI Features

Rills uses AI models from third-party providers, routed through an AI gateway, to power some workflow features. You choose which model powers your workflows.

• AI outputs are provided "as-is": AI-generated suggestions, actions, and decisions should be reviewed before you act on them. AI models can produce inaccurate, incomplete, or unexpected results.
• Human review: The human-in-the-loop approval system exists specifically so you can review AI-generated actions before they execute. We strongly recommend reviewing all AI-generated actions, especially for critical workflows.
• Your responsibility: You are ultimately responsible for approving and acting on AI-generated suggestions. Rills is not liable for decisions you make based on AI outputs.
• Data processing: Your workflow data may be sent to AI providers for processing. See our Privacy Policy for details on how your data is handled.

Third-Party Services

The Service lets you connect third-party accounts and services (such as your CRM, email provider, or other tools) so your workflows can act on them.

• Their terms apply: Your use of any connected third-party service is governed by that provider's own terms and privacy policy. You are responsible for complying with them, and for having the right to connect the accounts you connect.
• No responsibility for third parties: We do not control third-party services and are not responsible for their availability, behavior, or any changes they make. If a provider changes or withdraws an API, the corresponding integration may stop working.
• Disconnecting: You can disconnect an integration at any time in your workspace settings, which deletes the access tokens we store for it. See our Privacy Policy for details.
• Third-party components: The Service includes open-source and other third-party software components, which are licensed under their own terms.

Data Protection

Where Rills processes personal data on your behalf in the course of providing the Service, and that processing is subject to the GDPR, the UK GDPR, or the Swiss FADP, our Data Processing Agreement — including the EU Standard Contractual Clauses it incorporates — forms part of these Terms and applies automatically. Our current subprocessors are listed at rills.ai/subprocessors. If you need a countersigned copy of the DPA, email privacy@rills.ai.

Confidentiality

Each of us may receive non-public information from the other while these Terms are in effect — for example, your workflow contents and business data on our side, or non-public product information on yours. Each party agrees to:

• Use the other's confidential information only as needed to perform under these Terms
• Protect it with at least the same care it uses for its own confidential information, and no less than reasonable care
• Not disclose it to anyone except employees, advisors, and service providers who need it and are bound by confidentiality obligations at least as protective as these

These obligations do not apply to information that is or becomes public through no fault of the recipient, was already lawfully known to the recipient, is received lawfully from a third party, or is independently developed. A party may disclose confidential information where required by law, provided it gives the other party prior notice where legally permitted.

Publicity

We may identify you or your organization as a Rills customer, including using your name and logo in customer lists and marketing materials. You can opt out at any time by emailing legal@rills.ai, and we will stop future use.

Service Availability

We strive to provide a reliable and available service, but we do not guarantee 100% uptime. The Service may be temporarily unavailable due to:

• Scheduled maintenance, which we will communicate in advance where possible
• Unplanned outages caused by infrastructure issues or third-party provider disruptions
• Force majeure events beyond our reasonable control

We are not liable for any losses or damages arising from service interruptions or downtime. We will make reasonable efforts to restore service as quickly as possible and communicate the status of any significant outages.

Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided on an "as-is" and "as-available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, secure, or meet your specific requirements.
• Our total aggregate liability for any claims arising from or related to the Service is limited to the amount you paid us in the 12 months immediately preceding the event giving rise to the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, regardless of whether we were advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for matters that cannot be excluded or limited under applicable law.

Indemnification

By Us

We will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that party's intellectual property rights, and we will pay the damages finally awarded against you (or agreed in a settlement we approve) for such a claim. This does not apply to claims arising from your content, your workflows, your custom code, modifications we did not make, combination of the Service with things we did not supply, or continued use after we notified you to stop.

If such a claim arises or appears likely, we may obtain the right for you to keep using the Service, modify or replace the affected part with comparable functionality, or — if neither is practicable — terminate your access and refund the prepaid, unused portion of your fees pro-rata. This section states our entire liability and your exclusive remedy for third-party intellectual property claims relating to the Service.

By You

You will defend us against any third-party claim arising from your content, your workflows and their outcomes, your custom code, your use of the Service in violation of law or these Terms, or your breach of a third-party service's terms, and you will pay the damages finally awarded against us (or agreed in a settlement you approve) for such a claim.

Procedure

The party seeking protection must promptly notify the other in writing, allow the other party to control the defense and settlement of the claim, and reasonably cooperate. Neither party may settle a claim in a way that imposes obligations on the other without the other's written consent, which will not be unreasonably withheld.

Termination

• By you: You may close your account at any time through your account settings. Upon closure, your subscription (if any) will be canceled and you will not be charged for future billing periods.
• By us: We may suspend or terminate your account if you violate these Terms. Where possible, we will provide notice and an opportunity to resolve the issue before termination.
• Non-payment: If your fees remain unpaid, we may suspend your access to paid features after notice and a reasonable opportunity to pay, and terminate the account if payment is not made.
• Data retention: Upon account termination, your account data will be retained for 30 days to allow recovery, after which it will be permanently deleted. Workflow execution data is retained per your plan's retention period — see our Privacy Policy. You may export your data before closing your account.
• Survival: Sections regarding intellectual property, confidentiality, indemnification, limitation of liability, and governing law survive termination of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be resolved in the state or federal courts located in Delaware.

Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. If we make material changes, we will notify you at least 30 days in advance by email or through an in-app notice.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated Terms. If a material change adversely affects you and you close your account before the change takes effect, we will refund the prepaid, unused portion of your current billing period pro-rata.

General

• Entire agreement: These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject.
• Severability: If any provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of the Terms remain in effect.
• No waiver: Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, in which case they continue to bind the successor.
• Independent parties: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.
• Force majeure: Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, such as natural disasters, war, terrorism, labor disputes, government action, power or internet failures, or failures of third-party providers.
• Export compliance: You agree to comply with applicable US and other export control and sanctions laws when using the Service.
• Notices: We may provide notices to you by email to the address on your account or through an in-app notice. You may send us legal notices at legal@rills.ai or by mail to the address in the Contact section.

Contact

If you have questions about these Terms of Service, please contact us:

• Email: legal@rills.ai
• Mail: Rills AI, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States