Billing & Credits

Rills meters actions, not orchestration. Logic, branching, approvals, and paused workflows are free. Workflow Credits and AI Credits are included with every plan.

#Plans

Starter includes a 14-day free trial. Credits don’t roll over. See the pricing page for the full feature comparison.

#Switching plans

Upgrade or downgrade takes effect immediately. Your included credits and spending cap reset to the new tier’s defaults at the time of change. Runs already in flight aren’t interrupted.

If a plan’s published allowances change after you subscribed, your snapshot stays in place: your allowances only update on a plan change or at renewal, never mid-period.

#Billing cycle

Monthly, anchored to the day you subscribed. Each period runs start-to-end; credits reset on the first day of the next period.

Invoices and receipts are managed by Polar (our merchant of record). The Polar customer portal is linked from your billing settings.

#Payment failures

Three-day grace period. Workflows continue to run during that window. If payment isn’t resolved by the end of the grace period, active workflows pause until payment is sorted. Resolving the payment automatically resumes them, with no manual restart.

#What costs credits

#Workflow Credits

For things that touch the outside world or run your code:

• External API calls and integration actions, 2 credits each
• Custom code execution, 5 credits per run
• Email sends, 1 credit each
• Table writes and file storage, 0–1 credits each

#AI Credits

Each AI Credit is $0.01. A model call consumes credits based on the underlying token cost. Short prompts on small models run around 1 credit per call; longer calls on larger models can run 3–10+.

#Free, always

• Approvals (review, approve, reject, edit)
• Conditions, loops, delays, transforms, row aggregation
• Triggers (manual, schedule, webhook, integration event, data change, inbound email)
• Workflow orchestration and waiting
• Paused runs

#Overage pricing

When you exceed your included quota, additional usage bills at your tier’s overage rate.

Overage is calculated per period. Higher tiers have lower per-unit overage rates for both credit types.

#Data storage

Storage counts the data you keep in Rills: workspace table rows plus uploaded files, combined into one number. Reading, writing, and deleting data is free: you’re only billed for what’s stored.

Storage above your included amount meters at your plan’s per-GB rate. There’s no separate storage ceiling: your spending cap is the only bound. If you set your cap to $0, storage hard-stops at the included allowance: writes that would push you past it are rejected until you free up space or raise the cap.

Overage is prorated by time: we measure how far over the allowance you are each day and bill the period’s average, so storing 10 GB over for half the month costs half as much as the full month. The billed GB-month total and the final dollar amount both round down.

#Spending caps

Each plan has a default spending cap set to 50% of the subscription price:

• Starter: $14.50
• Professional: $49.50
• Business: $174.50
• Enterprise: Custom

When you hit the cap, workflows that would consume additional credits pause until you raise the cap or the next billing cycle starts. Any already-running steps finish, but the next billable step doesn’t start.

Raising the cap (or the period rolling over) automatically resumes everything paused. You can adjust caps in Settings → Billing.

#Usage alerts

Automated email alerts at two thresholds:

• 80%: heads-up that you’re close to the included quota
• 100%: included allowance exhausted; overage billing has started

Tracked separately for Workflow Credits, AI Credits, and data storage. Each threshold sends one alert per period. Alerts go to the workspace owner.

#Data retention

Run logs, step input/output, and run history are retained based on your plan:

After the retention period, run data is deleted. Workflow definitions, integration connections, and billing history are kept indefinitely.

You can override retention per workflow if some workflows need a longer window than others.

Decision records (who-approved-what tracking, see Decision Records ) are kept for 1 year on every plan, including Starter, regardless of your data retention tier.

#Support

Every plan includes email support. Higher tiers add a faster response SLA and an AI-powered support chat in the app.

• Starter: Email support
• Professional: Email support (24-hour response SLA) plus AI-powered support chat
• Business: Email support (12-hour response SLA) plus AI-powered support chat
• Enterprise: Email support with a custom SLA plus AI-powered support chat

#Tips for managing credits

• Add approval gates without worrying; they’re free.
• Use logic and conditions to filter out work before it hits a paid step.
• Triggers are free, including schedules, so filter early and only pay once a run reaches a billable action.
• Pick the cheapest model that does the job. Haiku and GPT 4.1 are 5–10× cheaper than Opus or GPT 5.2 for classification work.
• Review Settings → Usage weekly to spot workflows with surprise consumption.

#Viewing your usage

Settings → Usage shows:

• Current period dates
• Workflow Credits and AI Credits used / included / remaining
• Data storage used vs. included, plus any overage accrued so far this period
• Free counters (approvals, logic ops) so you can see how much we’re handling for free
• Per-workflow breakdown: find the workflows responsible for the most usage

#Need help?

Email support@rills.ai or chat with Banks in the app for billing questions. See pricing for full plan comparison or troubleshooting for common issues.