Reference

Retrieve the list of available communication channels to understand which messaging platforms are integrated. Use this to filter conversations or route messages based on channel type.

Manage customer contact records by creating, updating, or retrieving individual contacts and their listings. Essential for syncing CRM data or personalizing interactions based on contact details.

Pull a list of conversations to monitor ongoing interactions or trigger follow-up actions. Useful for building dashboards or automating responses based on conversation state.

Retrieve the custom attributes defined on contacts or conversations to understand what additional data is stored. This helps in mapping external fields or filtering records based on custom properties.

Fetch a specific file, such as an image or document attached to a message. Use this to download attachments for archiving or processing within your workflow.

List all inboxes to see which teams or queues handle conversations. This is useful for routing messages to the correct group or monitoring inbox-specific metrics.

Retrieve the set of labels used for tagging conversations. Use this to categorize or filter conversations in automation rules or reporting.

List available message templates or create new template folders to organize them. These are essential for standardizing replies and automating common responses.

Retrieve information about team members or list all users in the account. Use this to assign conversations, check availability, or synchronize user data with other systems.

Manage webhook subscriptions to receive real-time event notifications from Superchat. Use List to see existing webhooks, Update to change endpoints, or Delete to remove ones no longer needed.