Superchat Automation & Approval Workflow
Run Superchat on autopilot. Keep the veto.
17 actions
Rills queues contact creation, contact updates, and webhook changes in Superchat for human approval before each action runs.
Interactive. No signup. 14 days free · approvals always free.
Most automation fires first, asks later. Rills shows you the change before it ships.
Every consequential communication action from Superchat arrives on your phone first. Approve in seconds. Decline without explaining yourself. Workflows wait, paused at zero cost, until you decide.
Queue (3)
Send 12 follow-ups to stalled conversations?
12 threads · last reply more than 48h ago
Same pattern as last Tuesday’s batch, 0 errors
No one replied in the past 48h
Free to wait. Free to think.
Approvals and logic don't cost a credit. Pause a workflow for three hours or three weeks. The price is the same: zero. You only pay when something real happens: an AI call, an outbound action.
Approve from your phone in five seconds.
Swipe right when you're sure. Decline when you're not. Between meetings, mid-coffee, on the train. No dashboard to babysit, no inbox triage, and no surprise send you find out about after it's already out the door.
Clear runs stop waiting on you.
Every run is scored against your review step. The ones that clearly match your judgment run above your threshold without a tap; the borderline ones still come to the queue. Autonomy is earned run by run, never switched on for good.
About Superchat automation
A contact update fires off overnight, overwriting the WhatsApp thread with a typo. You open Superchat the next morning to find half your inbox staring at a message you never meant to send.
When Superchat runs unsupervised
Contact creation, template sends, and label updates that ship without a second look are support tickets waiting to happen. The damage is instant: a message goes to the wrong person, a custom attribute gets wiped, a template reaches a segment that should never have seen it.
- Create Contact: An AI-generated contact lands with a wrong phone number, splitting the conversation history across two records.
- Update Contact: A bulk update overwrites purchase-history custom attributes with placeholder values because no one caught the mapping.
- List Templates: The most-used template fires to a VIP client, not the one flagged for her segment, and the follow-up sounds tone-deaf.
- Get Contact: A lookup returns the wrong customer, and the reply that follows goes to a competitor.
- List Labels: A label misassignment routes priority support messages into the general inbox where they sit for hours.
What Rills does inside Superchat
Instead of letting AI fire off contact updates, template sends, or label changes unsupervised, Rills queues them. It proposes a contact creation or a label assignment, surfaces the context you need to judge it, and waits for your call before anything reaches a customer.
You still send the message. You just see it first, before it reaches the customer.
Why Superchat has no triggers and how Rills fills the gap
Superchat doesn't emit events for new messages or contact changes, so you can't react to them in real time. Rills works around that by polling, scheduling, and connecting upstream triggers from other tools, so nothing slips through just because Superchat stays quiet.
- Polling for new conversations: Rills periodically checks for new conversations and proposes follow-ups when a thread has been idle for a set period.
- Scheduled contact hygiene: run a daily check on contacts with missing custom attributes and propose updates before the next campaign.
- Upstream trigger from your CRM: when a deal closes in HubSpot, Rills creates a Superchat contact and queues a welcome message for your approval.
- List Conversations polling: flag conversations that haven't had a reply in 72 hours and propose a re-engagement template, reviewed from your phone.
What Rills can do in Superchat
4 of 17 actions across reads, writes, and updates.
- 01
Create Contact
Create a new contact in Superchat with phone or email handles.
- 02
List Contacts
List all contacts in the Superchat workspace with cursor-based pagination.
- 03
List Conversations
Retrieves a paginated list of all conversations in your Superchat account.
- 04
List Inboxes
Tool to list all inboxes.
Common questions about Superchat automation
How do I automate Superchat contact creation from a new lead?
Rills monitors your signup form or CRM for new leads, then proposes creating a Superchat contact with the details. You swipe to approve from your phone before it goes live, so you never ship a duplicate or a contact with wrong data.
Can I review Superchat contact updates on my phone before they go live?
Yes. When a CRM field changes or a new support ticket arrives, Rills suggests updating the matching Superchat contact. You review the proposed change on your mobile device and approve before it touches your inbox. One wrong attribute could route a VIP to the wrong team, so you decide.
How do I set up Superchat template folder creation without risking mistakes?
Rills can propose a new template folder based on rules you define, like a new product launch. You get a notification on your phone and approve the folder creation before it appears in Superchat. No test folders accidentally shared with customers.
How do I get mobile approval before Rills creates a Superchat contact from a flagged conversation?
Rills scans your conversations for keywords you set, like 'billing issue.' When it finds one, it proposes creating a contact with the relevant details. You review the conversation snippet and approve from your phone. The contact only lands in Superchat after your swipe.
How do I automate Superchat contact attribute updates from a spreadsheet?
When a row updates in your sheet, Rills suggests the matching Superchat contact update. You check the diff on your phone and approve it. No bulk errors that mislabel a hundred contacts before you notice.
How is Rills different from Zapier for Superchat?
Zapier fires actions instantly, which means a bug or a wrong rule can flood your Superchat inbox with bad data before you catch it. Rills holds every action in a mobile approval queue. You see exactly what's about to change and swipe to approve or reject. Nothing lands in Superchat without your say.
Does Rills support Superchat webhooks?
Rills doesn't trigger workflows directly from Superchat events, but you can still automate contact creation, attribute updates, and more. Every action sits in your approval queue, waiting for your swipe from your phone. You keep control, even if Superchat doesn't send events.
How much does Rills cost for Superchat automation?
All approval workflows and logic are free. You only pay when Rills performs a real action, like creating a contact or updating an attribute. There's no monthly fee to keep the approval queue running, so you can review proposals from your phone without a surprise bill.