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Create or Update Customers

Add new customers to Retently or update existing customer information such as email, name, company details, and custom properties to keep your customer database current and organized.

Get Feedback

Retrieve customer feedback responses to understand what customers think about your product or service. Use this to track satisfaction, identify improvement areas, and make data-driven decisions about your business.

Get Latest Score

Retrieves your most recent Net Promoter Score (NPS) to quickly assess current customer satisfaction levels. Use this to monitor how satisfied your customers are and track sentiment changes over time.

Send Transactional Survey

Automatically send targeted surveys to customers following specific events or transactions, with optional timing delays to capture feedback at the right moment.

Add Feedback Tags

Organize and categorize your customer feedback by adding tags to specific responses, making it easier to track themes, sentiment, and improvement areas across your feedback collection.

Add Feedback Topics

Organize and categorize customer feedback responses by assigning topics to them, making it easier to analyze feedback patterns and identify key areas for improvement. This helps you quickly understand what customers are saying about specific aspects of your product or service.

Delete Customers

Remove customer records from your workspace to maintain data accuracy and keep your customer database clean and up-to-date.

Get Campaigns

Retrieve all customer feedback campaigns associated with your Retently account to view their details, status, and performance metrics.

Get Customer By ID

Retrieves complete customer details including contact information, feedback history, and account status using their unique customer ID. This helps you quickly access specific customer records for support, analysis, or relationship management.

Get Customers

Retrieve your complete list of customers with options to filter by email, date range, and organize results through pagination and sorting. Use this to manage customer records and prepare targeted feedback campaigns.

Get Feedback by ID

Retrieve detailed information about a specific customer feedback entry using its unique ID, allowing you to view the complete context and details of individual responses.

Get Outbox

View all surveys that are scheduled to be sent in the future, helping you track and manage your survey pipeline before campaigns go live.

Get Reports

Retrieve NPS survey reports including scores, trends, and campaign performance metrics to understand customer satisfaction and identify improvement areas.

Get Templates

Retrieve all survey templates available in your Retently account to quickly set up customer feedback surveys without starting from scratch.

Unsubscribe Customers

Remove customers from your survey distribution list by their email addresses, preventing them from receiving future survey requests.