Retently Integration & Workflow Automation
Run Retently on autopilot. Keep the veto.
15 actions
Survey invites fire to the wrong segment and feedback data gets polluted. Rills proposes the action, you approve from your phone before it ships.
Interactive. No signup. 14 days free · approvals always free.
Most automation fires first, asks later. Rills shows you the change before it ships.
Every consequential other action from Retently arrives on your phone first. Approve in seconds. Decline without explaining yourself. Workflows wait, paused at zero cost, until you decide.
Queue 3
Send the new product survey to 23 accounts in the churn-risk segment?
23 accounts · last survey > 30d
Churn risk score above 0.7
Same segment as last month's win-back campaign
Free to wait. Free to think.
Approvals and logic don't cost a credit. Pause a workflow for three hours or three weeks. The price is the same: zero. You only pay when something real happens: an AI call, an outbound action.
Approve from your phone in five seconds.
Swipe right when you're sure. Decline when you're not. Between meetings, mid-coffee, on the train. No dashboard to babysit, no inbox triage, and no surprise send you find out about after it's already out the door.
Routine cases graduate themselves.
Every approval feeds a confidence score for that exact workflow shape. The obvious cases (the ones you've green-lit fifty times) start running on their own. The judgment calls still come to you.
About Retently automation
Survey invites fire to customers you never meant to include, and unsubscribes destroy relationships before you see the name. One wrong delete removes feedback history you need for next quarter's report.
When Retently runs unsupervised
Any survey send, unsubscribe, or customer update can ship without your review. The ones that look safe often hide the risk.
- Send Transactional Survey: goes to a customer who just submitted a complaint, pushing them further away.
- Unsubscribe Customers: removes a loyal user who accidentally clicked a link they didn't read.
- Delete Customers: erases account history and feedback records you rely on for trend analysis.
- Create or Update Customers: overwrites custom fields with stale data from a different integration.
- Add Feedback Tags: mislabels negative feedback as positive, skewing your net promoter score for weeks.
What Rills does inside Retently
Rills pauses survey sending, unsubscribes, customer creation, and tag updates until you see the details. It shows you who would be affected and waits for your approval before Retently acts.
The survey still sends; you just see the recipient first.
Why Retently has no triggers and how Rills fills the gap
Retently does not expose real-time events, so automation had to wait for manual checks or external pings. Rills fills the gap by polling for changes on your schedule and linking upstream signals from tools like Stripe or Intercom.
- Poll Get Feedback every hour for new low-score responses and propose a follow-up survey to the unhappy customer.
- Schedule a weekly review of Get Latest Score trends and propose tagging customers who dropped below your threshold.
- Trigger a Create or Update Customers flow when a Stripe subscription lapses, updating the customer record before the next survey ships.
- Combine Get Customers with a Zapier webhook from your CRM to propose unsubscribing contacts who have not engaged in 90 days.
What Rills can do in Retently
4 of 15 actions across reads, writes, and updates.
- 01
Create or Update Customers
Add new customers to Retently or update existing customer information such as email, name, company details, and custom properties to keep your customer database current and organized.
- 02
Get Feedback
Retrieve customer feedback responses to understand what customers think about your product or service. Use this to track satisfaction, identify improvement areas, and make data-driven decisions about your business.
- 03
Get Latest Score
Retrieves your most recent Net Promoter Score (NPS) to quickly assess current customer satisfaction levels. Use this to monitor how satisfied your customers are and track sentiment changes over time.
- 04
Send Transactional Survey
Automatically send targeted surveys to customers following specific events or transactions, with optional timing delays to capture feedback at the right moment.