Respond.io Reference, 7 actions

01. Operations

Act on Respond.io from a workflow

Operations are the actions a workflow can take in Respond.io, grouped by category. Each lists its method, parameters, and a template you can drop it into.

Communication

7 operations

Action

Add internal comment to conversation

RESPOND_IO_CREATE_COMMENT

Adds an internal note to a contact's conversation for team collaboration and context, helping solopreneurs and micro-teams keep track of important details without cluttering the customer-facing chat.

2 input

Action

Create Contact

RESPOND_IO_CREATE_CONTACT

Creates a new contact in the respond.io workspace with the specified details.

9 input

Action

Create Space Tag

RESPOND_IO_CREATE_SPACE_TAG

Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations.

3 input

Action

Get Message

RESPOND_IO_GET_MESSAGE

Retrieves the full details of a specific message exchanged with a contact, enabling review of message content, timestamps, and metadata.

2 input

Action

List channels

RESPOND_IO_LIST_CHANNELS

Tool to retrieve a list of channels connected to the workspace.

2 input

Action

List users

RESPOND_IO_LIST_USERS

Tool to retrieve a list of users in the workspace.

Action

Update Space Tag

RESPOND_IO_UPDATE_SPACE_TAG

Updates an existing workspace tag by its current name.

5 input

What now

Use Respond.io in a workflow

Drop a trigger and an action into a template; approve from your phone; the workflow runs.

Browse workflow templates