Respond.io Workflow Automation & Approvals
Run Respond.io on autopilot. Keep the veto.
7 actions
Respond.io manages contacts, conversations, and workspace tags. Rills queues contact creation, tag changes, and internal comments for approval before they run.
Interactive. No signup. 14 days free · approvals always free.
Most automation fires first, asks later. Rills shows you the change before it ships.
Every consequential support action from Respond.io arrives on your phone first. Approve in seconds. Decline without explaining yourself. Workflows wait, paused at zero cost, until you decide.
Queue (3)
Apply 8 Space Tags to unread conversations?
8 unread conversations · keyword 'refund'
Same pattern as last week's batch
No one has tagged them in 12h
Free to wait. Free to think.
Approvals and logic don't cost a credit. Pause a workflow for three hours or three weeks. The price is the same: zero. You only pay when something real happens: an AI call, an outbound action.
Approve from your phone in five seconds.
Swipe right when you're sure. Decline when you're not. Between meetings, mid-coffee, on the train. No dashboard to babysit, no inbox triage, and no surprise send you find out about after it's already out the door.
Clear runs stop waiting on you.
Every run is scored against your review step. The ones that clearly match your judgment run above your threshold without a tap; the borderline ones still come to the queue. Autonomy is earned run by run, never switched on for good.
About Respond.io automation
Space Tags and contact changes land in your conversations before you've seen the thread. A mistagged conversation, a contact field that's off, an internal comment that should have stayed private, it all ships without you. That's the Respond.io automation gap.
When Respond.io runs unsupervised
When your tools run on their own, the things you rely on to keep conversations organized start acting without you. A wrong tag fires, a contact is created from a typo, and you don't find out until a customer replies confused.
- Create Space Tag: a tag is applied based on a keyword that doesn't match the intent, and the thread gets routed to the wrong team.
- Update Space Tag: you change a tag definition, and it retroactively re-tags dozens of conversations, breaking your existing routing logic.
- Add internal comment to conversation: a comment meant for the team goes out to the customer because the wrong conversation was selected, sharing private notes.
- Create Contact: a new contact is auto-created with a misspelled email, and all future messages for that lead land in a duplicate record.
What Rills does inside Respond.io
Rills watches for the same tag changes, contact updates, and internal comments you'd normally handle yourself, and queues them for your review before they land. You see each proposed Space Tag, contact field, or comment, along with why it was suggested, and you swipe to approve or block.
The tag still applies; you just see it before it goes out.
Why Respond.io has no triggers and how Rills fills the gap
Respond.io doesn't ship with native event triggers, so you can't automatically react to new messages, status changes, or contact updates. Rills fills that gap by polling your conversation data and watching for the same patterns you'd monitor yourself.
- Check for unread conversations that need a Space Tag applied based on keyword patterns, and queue the tag proposal.
- Scan for new contacts to create or update when a lead appears in a thread, and surface the suggested contact details.
- Monitor conversations that need an internal comment after a certain idle period, and propose the comment text.
- Pull channel lists to detect when a new channel is added and queue a tag setup.
What Rills can do in Respond.io
6 of 7 actions across reads, writes, and updates.
- 01
Add internal comment to conversation
Adds an internal note to a contact's conversation for team collaboration and context, helping solopreneurs and micro-teams keep track of important details without cluttering the customer-facing chat.
- 02
Create Contact
Creates a new contact in the respond.io workspace with the specified details.
- 03
Create Space Tag
Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations.
- 04
Get Message
Retrieves the full details of a specific message exchanged with a contact, enabling review of message content, timestamps, and metadata.
- 05
List channels
Tool to retrieve a list of channels connected to the workspace.
- 06
List users
Tool to retrieve a list of users in the workspace.
Common questions about Respond.io automation
How do I automate creating a new Respond.io contact from a form submission?
Rills watches for new form submissions in your connected tool (like Typeform or HubSpot) and proposes creating a corresponding contact in Respond.io. You get a mobile notification with the full details: name, phone, tags. You swipe to approve before it hits your Respond.io inbox, so no duplicate contacts or wrong data slip in.
Can I approve Respond.io tag updates before they go live?
Yes, that's the whole point. Let's say you've set up a rule that when a lead reaches 'qualified' in your CRM, Rills proposes updating the Respond.io space tag to 'Hot Lead'. Before that tag sticks, Rills pings your phone. You see the lead's details, the proposed tag, and you decide. No tag gets applied until you say yes. That means you'll never tag a contact with sensitive info by mistake, and no
How do I automate adding internal comments to Respond.io conversations?
When a support agent tags a conversation with 'billing-issue', Rills can suggest adding an internal comment like 'Check recent invoice #12345' pulled from your billing system. The comment appears in your approval queue on your phone. You review the context, edit if needed, and approve. It then posts as an internal note to the Respond.io conversation, so the whole team sees it. You keep the final
Can I get mobile approvals before creating a Respond.io contact from a new order?
Absolutely. Rills detects a new order in your ecommerce platform (Shopify, WooCommerce, etc.) and drafts a Respond.io contact with the buyer's name, phone, and order tag. It queues the proposal for your review. From your phone, you can check the data, maybe tweak the tag, then swipe to approve. The contact is created only after you act. This way, you never flood your Respond.io with bot
How do I automatically update a Respond.io space tag when a lead status changes?
Set up a rule in Rills that says: when a lead's status in your CRM moves to 'opportunity', propose changing the Respond.io space tag from 'Lead' to 'Prospect'. The proposal hits your phone with a summary of what changed. You review the lead's activity and approve. No tag shifts until you give the go-ahead. That way, you prevent the AI from prematurely tagging a lead that, say, your sales team just
How is Rills different from Zapier for Respond.io automation?
Zapier runs tasks automatically, no human check. With Rills, every Respond.io action (tag update, contact creation, comment) sits in a queue for your approval before it executes. You review from your phone, not a dashboard. So when a rule proposes tagging a contact 'VIP' based on a large purchase, you can confirm it's the right person before they get priority support. Zapier would just fire it,
Does Rills support Respond.io webhooks to trigger actions?
Rills doesn't need to wait for a Respond.io-specific webhook. It can connect to the tools you already use (like your CRM, form builder, or billing system) and detect events there. When something happens, Rills crafts a proposed Respond.io action (like creating a contact or updating a tag) and sends it to your approval queue. You're not locked into Respond.io's event limits; you decide what trigge
How much does Rills cost for Respond.io automation?
Approvals and the logic that decides what to propose are completely free. You only pay when Rills performs a real action: creating a contact, updating a tag, posting an internal comment. There are no monthly fees for the approval queue, the mobile app, or the confidence scoring. If you review 100 proposals but only approve 20 actual changes, you pay for those 20 actions. That's it. You get a full