Reference

Delete Attachment

Remove unwanted or outdated attachments from your OneDesk tickets and tasks to keep your support records clean and organized. This helps maintain a tidy knowledge base and ensures only relevant documentation stays attached to your customer issues.

Get Attachments

Retrieve all files and documents attached to a specific support ticket or item in OneDesk. This helps you access customer-provided files, screenshots, and supporting documents linked to a particular request.

Get Comments

Retrieves discussion comments from OneDesk support tickets and items. Note: Due to API limitations, this operation has restricted functionality—comments can be created but not directly retrieved through the public API.

Delete Comment

Removes a specific comment from OneDesk to clean up support tickets and keep conversations organized. Useful when you need to delete outdated, duplicate, or inappropriate feedback from your customer interactions.

Get Comment Details

Retrieve all details about a specific customer comment or message in your support system, including the content, author, and timestamps. Use this when you need to reference or analyze feedback from your customers.

Delete Customer

Permanently removes a customer record from your OneDesk account. Use this when you need to clean up duplicate entries, remove test accounts, or delete customer records that are no longer relevant to your business.

Get Feedback Items

Attempts to retrieve feedback items from OneDesk, though the API has a limitation that prevents listing all feedback items—you can only fetch specific items if you have their external ID or work through alternative methods like webhooks.

Get Feedback Details

Retrieve comprehensive details about any item in OneDesk (tickets, tasks, feedback, etc.) using its internal ID, including status, priority, assignee, and other key information.

Get Issues

This operation retrieves a list of issues from OneDesk, though the API has limitations and will raise an error to inform you of alternative approaches for accessing issue data.

Get Issue Details

Retrieve all details about a specific support issue, including its current status, priority level, description, and timeline information. Use this to quickly access complete issue information for tracking, reporting, or decision-making.

Delete Message

Permanently removes a message from OneDesk, allowing you to clean up support conversations and maintain a professional communication history.

Get Messages

This operation attempts to retrieve messages from OneDesk, though the public API has limitations in accessing message lists. For message workflows, consider using OneDesk's webhook system or accessing messages directly through the web application.

Delete Project

Removes a project from OneDesk using its ID. Note: This operation may have limitations depending on your OneDesk API access level; consider using the OneDesk web interface or contacting OneDesk support if you need to delete projects.

Delete Requirement

Remove a requirement from OneDesk by its ID, allowing you to clean up outdated product specifications, feature requests, or development items that are no longer relevant to your project.

Get Requirements

This operation is designed to retrieve requirement data from OneDesk, but is currently limited by the OneDesk API which does not provide a dedicated endpoint for listing or querying requirements. If you have a specific requirement's external ID, use the Get Requirement Details operation instead.

Delete Task

Remove a task from your Onedesk workspace when it's no longer needed or was created by mistake. This helps keep your task list clean and focused on active work.

Get Task Details

Retrieve complete information about a specific task including its status, assignee, priority, due date, and project details to stay informed about work progress.

Get Tickets

Retrieve support tickets from OneDesk by querying a range of item IDs and filtering for ticket types. This helps you access and monitor your support requests for customer issue management and tracking.

Delete Ticket

Permanently removes a ticket from OneDesk, moving it to a deleted items folder where it will be automatically purged after 7 days. Use this when you need to clean up resolved, duplicate, or unwanted support tickets from your system.

Delete Timesheet

Remove a timesheet record from your system when it's no longer needed or was created in error. This helps keep your time tracking records clean and accurate.

Get Timesheet Details

Retrieves detailed information about a specific timesheet entry including user, project, hours worked, and dates to verify time tracking records and billing accuracy.

Delete User

Permanently removes a user account from your OneDesk support platform by their user ID. Use this when team members leave or you need to clean up inactive accounts from your system.

Create Worklog Entry

Log time spent on tasks, tickets, or projects by recording start and finish times, hours worked, and completion status. This helps you track productivity, monitor project progress, and prepare accurate billing information.

Get Worklogs

Retrieve time tracking and worklog entries from OneDesk to monitor project activity and team time spent on various tasks and tickets. Use this to analyze productivity, track billable hours, and generate accurate time reports for clients or internal management.