Onedesk Automation with Mobile Approvals
Run Onedesk on autopilot. Keep the veto.
24 actions
Tickets get deleted, worklogs go missing, and customers vanish from your help desk before you notice. Rills proposes the action, you approve from your phone.
Interactive. No signup. 14 days free · approvals always free.
Most automation fires first, asks later. Rills shows you the change before it ships.
Every consequential support action from Onedesk arrives on your phone first. Approve in seconds. Decline without explaining yourself. Workflows wait, paused at zero cost, until you decide.
Queue 3
Delete 3 customer accounts with no recent activity?
3 customers · last touch > 60 days
Same owners as last month's cleanup
No open tickets or active projects
Free to wait. Free to think.
Approvals and logic don't cost a credit. Pause a workflow for three hours or three weeks. The price is the same: zero. You only pay when something real happens: an AI call, an outbound action.
Approve from your phone in five seconds.
Swipe right when you're sure. Decline when you're not. Between meetings, mid-coffee, on the train. No dashboard to babysit, no inbox triage, and no surprise send you find out about after it's already out the door.
Routine cases graduate themselves.
Every approval feeds a confidence score for that exact workflow shape. The obvious cases (the ones you've green-lit fifty times) start running on their own. The judgment calls still come to you.
About Onedesk automation
Your Onedesk inbox fills with support tickets while automated rules silently delete customers, remove messages, and erase time entries that don't add up. By the time you review, the data is already gone.
When Onedesk runs unsupervised
Without a human in the loop, automated integrations can close tickets, delete requirements, and wipe worklogs without a second look. These actions ship instantly, and reversal isn't guaranteed.
- Delete Customer: removes a client account with all history. No undo.
- Delete Ticket: closes a support thread, losing context for follow-ups.
- Delete Task: erases a project task, breaking team dependencies.
- Delete Message: removes a conversation you needed for dispute resolution.
- Delete Timesheet: scrubs hours logged, complicating billing.
What Rills does inside Onedesk
Rills watches your Onedesk instance for changes and, when an action is proposed with Onedesk automation, it pauses and asks you first. You review get comment details, check worklogs, and approve only what makes sense.
The delete still happens. You just see it first and decide if it should.
Why Onedesk has no triggers and how Rills fills the gap
Onedesk does not emit events when something changes. Rills bridges this by polling on a schedule or reacting to upstream triggers from other tools.
- Poll every 15 minutes for new or updated tickets. Rills checks get tickets and get issues to find changes.
- Scheduled daily run to review pending worklogs and timesheet details before they finalize.
- Upstream webhook from your payment tool triggers a check on get feedback items for customer sentiment changes.
This pattern fits the customer-support domain: routine checks catch problems before they escalate, and you keep the veto over every action.
What Rills can do in Onedesk
6 of 24 actions across reads, writes, and updates.
- 01
Get Comments
Retrieves discussion comments from OneDesk support tickets and items. Note: Due to API limitations, this operation has restricted functionality—comments can be created but not directly retrieved through the public API.
- 02
Get Feedback Items
Attempts to retrieve feedback items from OneDesk, though the API has a limitation that prevents listing all feedback items—you can only fetch specific items if you have their external ID or work through alternative methods like webhooks.
- 03
Get Issues
This operation retrieves a list of issues from OneDesk, though the API has limitations and will raise an error to inform you of alternative approaches for accessing issue data.
- 04
Get Tickets
Retrieve support tickets from OneDesk by querying a range of item IDs and filtering for ticket types. This helps you access and monitor your support requests for customer issue management and tracking.
- 05
Create Worklog Entry
Log time spent on tasks, tickets, or projects by recording start and finish times, hours worked, and completion status. This helps you track productivity, monitor project progress, and prepare accurate billing information.
- 06
Get Worklogs
Retrieve time tracking and worklog entries from OneDesk to monitor project activity and team time spent on various tasks and tickets. Use this to analyze productivity, track billable hours, and generate accurate time reports for clients or internal management.
Common questions about Onedesk automation
How do I automate Onedesk ticket deletion without losing control?
You set a rule, but nothing ships until you approve it from your phone. Rills proposes the deletion, you swipe to confirm. Approvals are free; only the API call costs if you approve.
How do I approve Onedesk worklog entries before they're created?
Rills sends proposed worklog entries to your mobile approval queue. You review the time and description, then approve or reject. Nothing saves to Onedesk without your say-so.
Can I get mobile approvals before Onedesk customer deletions go through?
Yes. Rills flags customer deletion requests in your phone approval queue. You review the customer details and approve only if you're sure. No accidental deletions ship without you.
How is Rills different from Zapier for Onedesk?
Zapier runs actions blind. Rills requires your approval on mobile before any Onedesk operation—deletions, comments, worklogs. You stay in control, and approvals are free. Only real actions cost.
Can I use Rills to fetch Onedesk tickets without triggering actions?
You can view tickets and details in Rills proposals, but nothing writes to Onedesk until you approve. It's a read-first, approve-later flow. All approvals and logic are free.
Does Rills support Onedesk webhooks for automated triggers?
Onedesk doesn't provide webhooks, so Rills uses scheduled checks to detect changes. New tickets or requirements appear as proposals you can approve from your phone. No webhooks needed.
How much does Rills cost for Onedesk automation?
Approvals and workflow logic are free. You only pay for Onedesk API calls when you approve an action. Deletions, worklog entries, or comment fetches each cost a small fee per call.
Can Rills schedule Onedesk tasks like daily worklog cleanups?
Rills can check for new Onedesk worklogs on a schedule and propose deletions or entries. You approve on your phone before anything changes. Scheduling and logic are free.