Reference

Get Customer

Retrieve detailed information about a specific customer in Gorgias, including their contact details, conversation history, and customer profile data. This helps you quickly access customer information when responding to support tickets or managing relationships.

Update Customer

Modify customer information in Gorgias such as contact details, preferences, or tags to keep your customer records current and accurate.

Create Customer

Add a new customer profile to Gorgias to track their information and interaction history in one centralized location. This helps you manage customer relationships and provide personalized support across all communication channels.

Delete Customer

Permanently removes a customer record from your Gorgias CRM system, freeing up space and keeping your database clean. Use this when you need to delete duplicate accounts, test records, or customers who request data removal.

Delete Customer Field Value

Remove or clear a specific custom field value from a customer's profile in Gorgias, helping you maintain clean and accurate customer data.

Delete Customers

Remove multiple customer records from your Gorgias system in a single operation. Use this to clean up duplicate accounts, remove test data, or maintain accurate customer databases.

List Customer Field Values

Retrieve all custom field values associated with a specific customer to access their profile information and attributes stored in your CRM system.

List Customers

Retrieve a list of your customers from Gorgias with filtering options to find specific customers by criteria like name, email, or status. Use this to access your customer database and get insights into your customer base.

Merge Customers

Consolidate duplicate customer records in Gorgias by merging their profiles, combining all their interaction history, orders, and contact information into a single unified account.

Set Customer Data

Update customer information in Gorgias to keep accurate records of contact details, preferences, and account history. This ensures your support team has the most current data when helping customers.

Get Event

Retrieve details about a specific customer interaction or activity event in Gorgias to access event information for analysis or follow-up actions.

List Events

Retrieve a filtered list of customer events from Gorgias to track interactions, purchases, and engagement activities across your customer base. This helps you understand customer behavior patterns and identify important touchpoints.

Create Account Setting

Configures account-level preferences and settings in Gorgias to customize how your support team operates and how customer interactions are handled.

Get Account

Fetch your Gorgias account details including workspace settings, billing information, and account configuration to verify your current setup and permissions.

List Account Settings

Retrieve all account settings and configurations for your Gorgias workspace, including preferences and integrations. Use this to audit your current setup or programmatically access configuration details for automation purposes.

Update Account Setting

Modify your Gorgias account configuration settings to customize how your customer support operations run, such as adjusting automation rules, email templates, or team permissions.

Create Team

Set up a new team in Gorgias to organize your customer support staff and manage support workflows. This helps you structure your support operations by grouping team members who handle similar customer inquiries.

Delete Team

Remove a team from your Gorgias account when it's no longer needed or when restructuring your support organization. This helps keep your team roster clean and ensures access controls are properly managed.

Get Team

Fetch details about a specific team in Gorgias to view team information, members, and settings for management and reporting purposes.

List Teams

Retrieve all teams configured in your Gorgias account to see how your customer support organization is structured and who handles different customer interactions.

Update Team

Modify team details in Gorgias such as name, members, or settings to keep your support structure organized and up-to-date.

Add Ticket Tags

Attach labels to support tickets to organize, categorize, and prioritize customer issues for better tracking and resolution.

Create Ticket

Creates a new support ticket in Gorgias to track customer issues, inquiries, and requests in a centralized system. Use this to log and organize all customer communications for streamlined support management.

List Tickets

Retrieve and view all customer support tickets from your Gorgias inbox with the ability to filter by status, priority, or other criteria to find specific conversations.

Update Ticket

Modify ticket details such as status, priority, assignee, or tags to reflect the current state and next steps of customer issues. Keep your support workflow organized and ensure customers receive timely updates on their cases.

Delete Ticket

Remove a specific ticket from your Gorgias help desk, allowing you to clean up resolved or irrelevant customer support records and maintain an organized ticketing system.

Delete Ticket Field Value

Remove or clear a custom field value from a specific ticket in Gorgias, allowing you to update ticket information when data becomes outdated or incorrect.

Get Ticket

Retrieves the details of a specific support ticket from Gorgias, including customer information, conversation history, and current status. Use this to access ticket data for your customer service workflows and integrations.

List Ticket Field Values

Retrieves all custom field values associated with a specific support ticket, allowing you to view complete ticket details and metadata in one call.

List Ticket Tags

Retrieves all tags assigned to a specific support ticket, helping you view and understand how tickets are categorized and organized for customer support management.

Remove Ticket Tags

Remove labels or tags from customer support tickets to keep your ticket organization clean and accurate as situations change. This helps maintain a current system where tags reflect only relevant, active information about each ticket.

Set Ticket Tags

Organize and categorize support tickets by assigning tags that help you track ticket status, priority, and subject matter for better team coordination and reporting.