Gorgias Integration & Workflow Automation
Run Gorgias on autopilot. Keep the veto.
32 actions
Support tickets get tagged, updated, and routed before you realize the wrong label went out. Rills proposes every Gorgias change; you approve before it ships.
Interactive. No signup. 14 days free · approvals always free.
Most automation fires first, asks later. Rills shows you the change before it ships.
Every consequential crm action from Gorgias arrives on your phone first. Approve in seconds. Decline without explaining yourself. Workflows wait, paused at zero cost, until you decide.
Queue 3
Apply updated tags to 23 open tickets from this week?
23 tickets · tag set last updated 6 days ago
Same pattern as Monday's support batch
4 tickets flagged as VIP; tagged as general
Free to wait. Free to think.
Approvals and logic don't cost a credit. Pause a workflow for three hours or three weeks. The price is the same: zero. You only pay when something real happens: an AI call, an outbound action.
Approve from your phone in five seconds.
Swipe right when you're sure. Decline when you're not. Between meetings, mid-coffee, on the train. No dashboard to babysit, no inbox triage, no 3am stomach-drop wondering what shipped while you slept.
Routine cases graduate themselves.
Every approval feeds a confidence score for that exact workflow shape. The obvious cases (the ones you've green-lit fifty times) start running on their own. The judgment calls still come to you.
About Gorgias automation
Support queues move fast, and the tickets that get mis-tagged, mis-routed, or updated with the wrong customer field value are the ones that turn into refund threads three days later.
When Gorgias runs unsupervised
Unsupervised Gorgias automation fires changes across your CRM before you've read a single ticket in that batch. Tags go out, customer records update, and team assignments land without a second set of eyes.
- Add Ticket Tags fires on the wrong ticket segment, and a VIP thread gets flagged as spam before anyone notices.
- Update Ticket posts a status change that closes an open dispute the customer is still waiting on.
- Create Customer duplicates a record when a returning buyer comes in through a different channel, splitting their history.
- Set Ticket Tags overwrites a manually curated tag set, erasing context your support team spent time building.
- Update Account Setting changes a setting that touches every incoming ticket, with no review and no rollback.
What Rills does inside Gorgias
Rills sits between the trigger and the action, queuing proposed changes from operations like Update Ticket, Add Ticket Tags, and Create Customer so you can review the exact scope before anything lands in your helpdesk. You approve the batch, Rills runs it; you skip it, nothing moves.
The tag still gets added; you just see which tickets it touches first.
Why Gorgias has no triggers and how Rills fills the gap
Gorgias automation in this integration has no native event triggers, so Rills uses scheduled checks and upstream signals to decide when to propose an action, rather than waiting for Gorgias to push anything.
- List Ticket Tags runs on a schedule to detect tag drift and queue a Set Ticket Tags correction for your approval.
- List Events polls on a timed interval so Rills can surface patterns across recent support activity and propose a bulk Update Ticket before the backlog grows.
- List Customers runs periodically to catch duplicate or incomplete records and propose a Create Customer or Delete Customer Field Value correction for you to approve before it affects your CRM data.
What Rills can do in Gorgias
6 of 32 actions across reads, writes, and updates.
- 01
Get Customer
Retrieve detailed information about a specific customer in Gorgias, including their contact details, conversation history, and customer profile data. This helps you quickly access customer information when responding to support tickets or managing relationships.
- 02
Update Customer
Modify customer information in Gorgias such as contact details, preferences, or tags to keep your customer records current and accurate.
- 03
Add Ticket Tags
Attach labels to support tickets to organize, categorize, and prioritize customer issues for better tracking and resolution.
- 04
Create Ticket
Creates a new support ticket in Gorgias to track customer issues, inquiries, and requests in a centralized system. Use this to log and organize all customer communications for streamlined support management.
- 05
List Tickets
Retrieve and view all customer support tickets from your Gorgias inbox with the ability to filter by status, priority, or other criteria to find specific conversations.
- 06
Update Ticket
Modify ticket details such as status, priority, assignee, or tags to reflect the current state and next steps of customer issues. Keep your support workflow organized and ensure customers receive timely updates on their cases.