Freshservice Reference, 12 actions

01. Operations

Act on Freshservice from a workflow

Operations are the actions a workflow can take in Freshservice, grouped by category. Each lists its method, parameters, and a template you can drop it into.

Support

12 operations

Action

Bulk Update Tickets

FRESHSERVICE_BULK_UPDATE_TICKETS

Tool to bulk update multiple Freshservice tickets by sequential update calls.

2 input

Action

Create Service Request

FRESHSERVICE_CREATE_SERVICE_REQUEST

Create a service request for a catalog item in Freshservice using the v2 API.

5 input

Action

Create Ticket

FRESHSERVICE_CREATE_TICKET

Tool to create a new ticket.

13 input

Action

Delete Release

FRESHSERVICE_DELETE_RELEASE

Tool to delete a release from Freshservice.

1 input

Action

Delete Solution Article

FRESHSERVICE_DELETE_SOLUTION_ARTICLE

Tool to delete a solution article from the knowledge base by its ID.

1 input

Action

Delete Solution Category

FRESHSERVICE_DELETE_SOLUTION_CATEGORY

Tool to delete a solution category in Freshservice.

1 input

Action

Get Freshservice Ticket

FRESHSERVICE_GET_TICKET

Tool to retrieve detailed information about a specific ticket by ID.

2 input

Action

Get Problem Form Fields by Workspace

FRESHSERVICE_GET_PROBLEM_FORM_FIELDS_BY_WORKSPACE

Tool to list problem form fields.

1 input

Action

List Freshservice Locations

FRESHSERVICE_LIST_LOCATIONS

Tool to list all locations in Freshservice.

2 input

Action

List Freshservice Tickets

FRESHSERVICE_LIST_TICKETS

Tool to list all tickets in Freshservice with optional filtering and pagination.

7 input

Action

List Release Form Fields

FRESHSERVICE_GET_RELEASE_FORM_FIELDS

Tool to list release form fields metadata.

1 input

Action

List Service Catalog Items

FRESHSERVICE_LIST_SERVICE_CATALOG_ITEMS

Tool to list all service catalog items in Freshservice.

2 input

What now

Use Freshservice in a workflow

Drop a trigger and an action into a template; approve from your phone; the workflow runs.

Browse workflow templates