Freshservice Ticket Automation & Mobile Approvals
Run Freshservice on autopilot. Keep the veto.
12 actions
Ticket creation, bulk updates, service requests, and permanent deletions run through an approval queue before Rills acts in your Freshservice workspace.
Interactive. No signup. 14 days free · approvals always free.
Most automation fires first, asks later. Rills shows you the change before it ships.
Every consequential support action from Freshservice arrives on your phone first. Approve in seconds. Decline without explaining yourself. Workflows wait, paused at zero cost, until you decide.
Queue (3)
Mark 42 tickets as resolved and close them?
12 tickets from last week's incident
30 tickets from the same location
No one replied in past 48h
Free to wait. Free to think.
Approvals and logic don't cost a credit. Pause a workflow for three hours or three weeks. The price is the same: zero. You only pay when something real happens: an AI call, an outbound action.
Approve from your phone in five seconds.
Swipe right when you're sure. Decline when you're not. Between meetings, mid-coffee, on the train. No dashboard to babysit, no inbox triage, and no surprise send you find out about after it's already out the door.
Clear runs stop waiting on you.
Every run is scored against your review step. The ones that clearly match your judgment run above your threshold without a tap; the borderline ones still come to the queue. Autonomy is earned run by run, never switched on for good.
About Freshservice automation
Tickets pile up in Freshservice faster than your support team can triage. Critical incidents escalate while you're commuting. Bulk updates ship without a second look. The ones AI gets wrong become the ones that land in your manager's inbox.
When Freshservice runs unsupervised
Automation without a human check leads to actions you'd undo the moment you see them.
- Bulk Update Tickets: A single misapplied status change marks 50 resolved tickets as open, flooding your team's queue.
- Create Service Request: A duplicate request fires when the system misreads the user's intent, confusing your fulfillment team.
- Delete Solution Article: A troubleshooting guide that still answers a common question gets removed, leaving customers stranded.
- Create Ticket: A false alarm from a monitoring tool creates a ticket that wastes your on-call engineer's afternoon.
What Rills does inside Freshservice
Rills monitors your Freshservice workspace, drafts proposed tickets, bulk updates, and service requests based on the patterns it sees, then queues them for your approval.
The bulk update still ships; you just see it before it goes out.
Why Freshservice has no triggers and how Rills fills the gap
Freshservice automation without native triggers leaves a gap that Rills bridges with polling and scheduled checks.
- Scheduled ticket scans: Rills polls for stale tickets every hour and proposes bulk updates to close or reassign them.
- Upstream trigger from monitoring tools: When an alert fires in your monitoring system, Rills can draft a Freshservice ticket, but waits for your approval before assigning it.
- Polling for new service catalog items: Rills detects new items added to your catalog and drafts service request proposals for you to review.
- Bulk updates across locations: A scheduled scan identifies location-specific tickets needing the same update, and Rills queues the batch for your swipe.
What Rills can do in Freshservice
6 of 12 actions across reads, writes, and updates.
- 01
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls.
- 02
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API.
- 03
Create Ticket
Tool to create a new ticket.
- 04
Delete Release
Tool to delete a release from Freshservice.
- 05
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID.
- 06
Delete Solution Category
Tool to delete a solution category in Freshservice.
Common questions about Freshservice automation
How do I automate Freshservice ticket creation without AI going rogue?
Rills proposes ticket creation to your Freshservice workspace, but nothing ships until you swipe approve from your phone. You keep the veto. No auto-generated tickets flooding your queue before you've reviewed them.
Can I get mobile approvals before bulk updating Freshservice tickets?
Yes. Rills queues up the bulk update actions, shows you exactly which tickets will change, and waits for your approval. You review from your phone, swipe, and it goes. No more blanket changes you wish you'd caught.
How do I automate Freshservice service request creation from other tools?
Rills connects to your other apps, like email or Slack, and proposes a Freshservice service request when it detects a pattern. You approve the draft from your phone before it's created. No auto-created requests you didn't mean to send.
Can I review and approve Freshservice release deletions before they happen?
Yes. Rills proposes the deletion action, but you see it on your phone and approve or reject before it fires. That way, a mistaken cleanup job doesn't wipe out a release that's still in use.
How is Rills different from Zapier for Freshservice?
Rills puts a human approval step between the trigger and the action. Zapier can fire Freshservice changes instantly, but you might not even see the wrong ticket created until a customer complains. With Rills, you approve each action from your phone. Approvals and logic are free, so you're not paying per task you stop.
Why use Rills instead of Make for Freshservice?
Rills is built for operators who want to stay in control. Make can automate without review, but Rills forces you to swipe before any Freshservice action ships. You only pay when the action actually runs, not for the approval step. That means you can build complex logic and review it without cost.
Does Rills support Freshservice webhooks?
Rills can receive webhook events from any source, but Freshservice doesn't send events natively. Instead, Rills can poll or trigger actions based on data from other tools. The key capability is human approval before any Freshservice action fires.
How much does Rills cost for Freshservice automation?
Rills charges only for the AI calls and external API work that actually run. Approvals, workflow logic, and the mobile review queue are free. You can set up as many approval rules as you want without paying for them. You only pay when a Freshservice action (like creating a ticket or deleting a release) executes.