Freshdesk
178 actions for Freshdesk workflows.
Operations are the actions a workflow can take in Freshdesk, grouped by category. Each lists its method, parameters, and a template you can drop it into.
Manage your support team's roster, availability, and permissions within Freshdesk. These operations handle agent creation, updates, group assignments, and availability status—essential for organizing your support workforce and automation workflows.
Create Multiple Agents
FRESHDESK_CREATE_AGENTSEfficiently add multiple support agents to your Freshdesk workspace in one operation, ideal when onboarding a team or expanding your support capacity. The system processes the request asynchronously and provides a tracking ID so you can monitor progress.
Currently Authenticated Agent
FRESHDESK_CURRENTLY_AUTHENTICATED_AGENTRetrieve the profile information of the agent using the current API credentials, including their name, email, and account details.
Delete Agent
FRESHDESK_DELETE_AGENTPermanently removes an agent from your Freshdesk account and converts them to a contact, helping you manage your support team roster and reduce unnecessary license costs.
Configure and manage automation rules and scenario-based automations that handle routine tasks without manual intervention. Use these to set up business logic that triggers actions based on ticket conditions, contact changes, or other events.
Delete Automation Rule
FRESHDESK_DELETE_AUTOMATION_RULEPermanently removes an automation rule from Freshdesk to clean up workflow processes that are no longer in use or needed for your support operations.
Organize and maintain company accounts and their associated metadata in your support system. These operations let you create, search, and update company records along with custom company fields to track organizational context.
Create Company
FRESHDESK_CREATE_COMPANIESAdd a new customer organization to your Freshdesk account so you can organize contacts, track issues, and manage relationships by company. Companies automatically group contacts that share the same email domain, making it easier to manage multi-person client accounts.
Delete Company
FRESHDESK_DELETE_COMPANYPermanently remove a company from your Freshdesk account when it's no longer relevant to your business. This action cannot be undone, though customers associated with the company remain in your system.
Delete Company Field
FRESHDESK_DELETE_COMPANY_FIELDPermanently remove a custom company field from Freshdesk when it's no longer needed for your business operations. This action cannot be undone and will remove all associated data across your entire customer database.
Handle customer and requester records, including creation, import/export, and field management. Use these operations to maintain your contact database, synchronize external contact lists, and enrich contact profiles with custom attributes.
Create Contact
FRESHDESK_CREATE_CONTACTAdd new customers, leads, or team members to your Freshdesk account so you can track communications and build your customer database. This operation automatically creates a contact record with all relevant information.
Cancel Contact Import
FRESHDESK_CANCEL_CONTACT_IMPORTStops a contact import that's currently in progress in Freshdesk, allowing you to prevent incomplete or incorrect data from being added to your customer database.
Create Contact Field
FRESHDESK_CREATE_CONTACT_FIELDSCreate custom fields in Freshdesk to store additional contact information beyond standard fields, allowing you to track data specific to your business needs like job titles, customer segments, or preferences.
Delete Contact
FRESHDESK_DELETE_CONTACTRemove a contact from your active contacts list in Freshdesk, moving them to a deleted contacts view while preserving the ability to restore them later if needed.
Delete Contact Field
FRESHDESK_DELETE_CONTACT_FIELDPermanently remove a custom contact field from your Freshdesk workspace when it's no longer needed, deleting all associated data across all contacts.
Modify or remove individual conversations between agents and customers. These operations allow you to update conversation state or delete conversations as needed for your support workflow.
Delete Conversation
FRESHDESK_DELETE_CONVERSATIONPermanently remove a conversation from a support ticket in Freshdesk when it's no longer needed or contains irrelevant information. This action is irreversible and will completely eliminate the conversation thread from the ticket record.
Build and moderate community discussion spaces, forums, and topics for knowledge sharing and peer support. Use these operations to organize forum structure, manage content moderation, and track user participation across discussion categories.
Create Discussion Category
FRESHDESK_CREATE_DISCUSSION_CATEGORYCreate organized discussion categories in your Freshdesk forums to structure customer conversations by topic, product, or support area. This helps you keep community discussions organized and makes it easier for customers to find relevant conversations.
Create Discussion Forum Topic
FRESHDESK_CREATE_DISCUSSION_FORUM_TOPICCreates a new discussion topic in your Freshdesk forum to spark conversations and gather feedback from your community or customers.
Create Discussion Topic Comment
FRESHDESK_CREATE_DISCUSSION_TOPIC_COMMENTAdd a comment to an existing discussion forum topic in Freshdesk to share updates, answers, or feedback with your community or customers.
Create Forum
FRESHDESK_CREATE_FORUMCreates a new forum within a Freshdesk category to organize customer discussions and topics. This helps you structure conversations by topic, making it easier for customers and your team to find relevant information.
Delete Discussion Category
FRESHDESK_DELETE_DISCUSSION_CATEGORYPermanently removes a forum discussion category from Freshdesk, including all associated discussions and content within that category.
Delete Discussion Comment
FRESHDESK_DELETE_DISCUSSION_COMMENTPermanently remove a comment from a discussion thread in Freshdesk when you need to clean up outdated information or incorrect responses. Once deleted, the comment cannot be recovered.
Delete Discussion Forum
FRESHDESK_DELETE_DISCUSSION_FORUMPermanently remove a discussion forum from your Freshdesk account when you no longer need it for customer conversations. This action is irreversible, so use it only when you're certain the forum should be deleted.
Delete Discussion Topic
FRESHDESK_DELETE_DISCUSSION_TOPICPermanently removes a discussion topic from your Freshdesk community forums. This action is irreversible, so use it when you need to clean up outdated, spam, or inappropriate topics.
Unmonitor Forum
FRESHDESK_DELETE_DISCUSSIONS_FORUMS_FOLLOWStop monitoring a specific discussion forum in Freshdesk so you no longer receive notifications about new posts or activity in that forum. Use this when you want to reduce notification clutter or hand off forum oversight to another team member.
Unmonitor Topic
FRESHDESK_DELETE_DISCUSSIONS_TOPICS_FOLLOWStop monitoring a discussion topic in Freshdesk so you no longer receive notifications about new replies or updates to that conversation. This helps you manage your attention on the topics that matter most to your business.
Configure email integration settings, mailboxes, and routing for your Freshdesk instance. These operations manage how inbound and outbound emails are handled, including mailbox setup and email configuration preferences.
Create Email Mailbox
FRESHDESK_CREATE_EMAILSet up a new email mailbox in Freshdesk that automatically converts incoming emails into support tickets, allowing you to manage customer inquiries through a dedicated email address.
Delete Email Mailbox
FRESHDESK_DELETE_EMAIL_MAILBOXESPermanently removes an email mailbox configuration from Freshdesk, stopping incoming emails at that address from creating support tickets. Use this when you no longer need a specific support email channel or are consolidating your support inboxes.
Organize agents into groups and manage group-level permissions and assignments. These operations help structure your support team hierarchically and control which agents handle which tickets or workloads.
Create Admin Group
FRESHDESK_CREATE_ADMIN_GROUPCreate a new admin-level support agent group in Freshdesk to organize your support team and control how tickets are routed and assigned. This helps you structure your customer support operations as your business grows.
Create Admin Group
FRESHDESK_CREATE_ADMINCreate a new admin group in Freshdesk to organize agents and manage ticket assignments with escalation rules. This helps you structure your support team based on departments, expertise areas, or customer segments.
Delete Admin Group
FRESHDESK_DELETE_ADMIN_GROUPRemove an admin group from your Freshdesk account when you no longer need it, while preserving the individual members who remain in your system.
Delete Group
FRESHDESK_DELETE_GROUPPermanently remove a support team group from your Freshdesk account when it's no longer needed. The group members remain in your system but will no longer be assigned tickets as a collective unit.
Create, organize, and manage self-service content including solution articles, folders, and categories. These operations help you build a searchable knowledge base that customers can access to resolve issues independently.
Create Solution Article
FRESHDESK_CREATE_SOLUTION_ARTICLEBuild your knowledge base by creating help articles and FAQs that answer common customer questions, reducing support ticket volume and improving customer self-service.
Create Solution Category
FRESHDESK_CREATE_SOLUTION_CATEGORYCreates a new category in your Freshdesk knowledge base to organize and structure solution articles for your customers. This helps you build a searchable, organized self-service resource that reduces support ticket volume.
Create Translated Solution Category
FRESHDESK_CREATE_TRANSLATED_SOLUTION_CATEGORYAdds a translated version of an existing support knowledge base category in a different language, enabling you to serve customers in their preferred language.
Delete Section
FRESHDESK_DELETE_SECTIONPermanently remove a section from a ticket field in Freshdesk when it's no longer needed for your support workflow. This helps keep your ticket structure clean and organized.
Create and organize canned responses and response templates for faster agent communication. These operations let you build libraries of pre-written messages organized by folder to improve response times and consistency.
Bulk Create Canned Responses
FRESHDESK_CREATE_CANNED_RESPONSE_BULKQuickly add multiple pre-written response templates to your Freshdesk account in one operation, enabling your support team to respond consistently and faster to common customer inquiries.
Create Canned Response
FRESHDESK_CREATE_CANNED_RESPONSECreate reusable message templates in Freshdesk that your support team can quickly insert into customer tickets, saving time on repetitive responses.
Create Canned Response Folder
FRESHDESK_CREATE_CANNED_RESPONSE_FOLDERCreate organized folders to store and categorize your canned response templates in Freshdesk, making it easier to find and reuse common customer responses.
Define and maintain Service Level Agreements that set response and resolution time expectations. These operations let you create policies that automatically escalate or alert teams when SLA targets are at risk.
Create SLA Policy
FRESHDESK_CREATE_SLA_POLICIESEstablish service level targets for how quickly your support team should respond to and resolve customer tickets based on priority levels. This ensures consistent customer service standards across your support operations.
Manage skill tags that categorize agent expertise and capabilities for intelligent ticket routing. Use these to create and maintain skills that help assign tickets to the most qualified agents.
Delete Skill
FRESHDESK_DELETE_SKILLPermanently remove a skill from your Freshdesk account when it's no longer needed for agent profiles or ticket routing.
Create, search, update, and manage support tickets throughout their lifecycle. These operations handle ticket creation, field customization, form management, watchers, and replies—the core of your support workflow.
Add Note to Ticket
FRESHDESK_ADD_NOTE_TO_TICKETAttach internal notes or public messages to support tickets to document conversations, decisions, or follow-up actions without notifying the customer (for private notes) or to update customers directly on ticket progress.
Bulk Update Tickets
FRESHDESK_BULK_UPDATE_TICKETSUpdate multiple support tickets at once with the same changes, processing the updates in the background so you can keep working without waiting. Perfect for applying consistent changes across dozens or hundreds of tickets efficiently.
Create Ticket
FRESHDESK_CREATE_TICKETOpens a new support ticket in Freshdesk to track customer issues, questions, or requests with all relevant details in one place.
Add Ticket User Access
FRESHDESK_ADD_TICKET_USER_ACCESSGrants specific agents permission to view and work on a support ticket, ensuring the right team members can collaborate on customer issues.
Add Watcher to Ticket
FRESHDESK_ADD_WATCHERSubscribe yourself to a Freshdesk ticket to receive email notifications whenever the ticket is updated, such as when customers reply or the status changes. This helps you stay informed about ticket progress without needing to manually check the system.
Bulk Unwatch Tickets
FRESHDESK_BULK_UNWATCH_TICKETSRemove yourself from watching multiple Freshdesk tickets at once to stop receiving email notifications for their updates. This is useful when you need to clean up your watched tickets and reduce notification clutter in bulk.
Create Admin Ticket Field
FRESHDESK_CREATE_ADMIN_TICKET_FIELDAdd custom fields to your Freshdesk tickets to capture business-specific information beyond the default fields, such as customer segments, product versions, or internal cost codes. This lets you organize and filter support tickets based on data that matters to your business.
Create Admin Ticket Field Section
FRESHDESK_CREATE_ADMIN_TICKET_FIELD_SECTIONOrganize your support ticket form by creating grouped sections within dropdown fields that appear based on customer selections, helping you gather relevant information for different ticket types.
Create Ticket Form
FRESHDESK_CREATE_TICKET_FORMSCreate custom ticket forms in Freshdesk to organize and categorize support requests according to your specific business needs. Use this to capture the right information from customers when they submit issues.
Create Ticket via Outbound Email
FRESHDESK_CREATE_TICKET_OUTBOUND_EMAILInitiate support conversations by sending an outbound email that automatically creates a closed ticket in Freshdesk, letting you reach out to customers or stakeholders without triggering SLA timers.
Delete Multiple Tickets
FRESHDESK_DELETE_MULTIPLE_TICKETSRemove multiple support tickets from your system in one action, with deleted tickets recoverable from trash for 30 days. Use this to clean up resolved, duplicate, or test tickets without manual deletion.
Log and monitor time spent on tickets by agents for billing and productivity analysis. These operations manage time entries, timer toggles, and time tracking across your support operations.
Create Ticket Time Entry
FRESHDESK_CREATE_TICKET_TIME_ENTRYLogs time spent working on a support ticket in Freshdesk, allowing you to track billable hours and work duration for accurate client invoicing and productivity reporting.
Bulk Add Watcher to Tickets
FRESHDESK_UPDATE_TICKET_BULK_WATCHTool to add the authenticated user as a watcher to multiple tickets in a single bulk operation.
Delete Solution Article
FRESHDESK_DELETE_SOLUTION_ARTICLETool to permanently delete a solution article and its translated versions in Freshdesk.
Delete Solution Category
FRESHDESK_DELETE_SOLUTION_CATEGORYPermanently delete a solution category from Freshdesk's knowledge base.
Delete Solution Folder
FRESHDESK_DELETE_SOLUTION_FOLDERTool to permanently delete a solution folder and its translated versions in Freshdesk.
Delete Ticket
FRESHDESK_DELETE_TICKETTool to permanently delete a ticket from Freshdesk.
Delete Ticket Field
FRESHDESK_DELETE_TICKET_FIELDPermanently delete a custom ticket field from Freshdesk.
Delete Ticket Form
FRESHDESK_DELETE_TICKET_FORMTool to permanently delete a ticket form from Freshdesk.
Delete Ticket Form Field
FRESHDESK_DELETE_TICKET_FORMSTool to permanently delete a specific field from a ticket form in Freshdesk.
Delete Ticket Summary
FRESHDESK_DELETE_TICKET_SUMMARYTool to delete the AI-generated summary of a ticket in Freshdesk.
Delete Ticket User Access
FRESHDESK_DELETE_TICKET_USER_ACCESSTool to remove all agent access from a specific ticket in Freshdesk.
Delete Time Entry
FRESHDESK_DELETE_TIME_ENTRYTool to permanently delete a time entry from Freshdesk.
Export Contacts
FRESHDESK_EXPORT_CONTACTSTool to initiate an asynchronous export of contacts from Freshdesk to CSV file.
Filter Tickets
FRESHDESK_GET_SEARCHTool to search and filter tickets in Freshdesk using flexible query syntax.
Get Account
FRESHDESK_GET_ACCOUNTTool to view Freshdesk account information.
Get Agent
FRESHDESK_GET_AGENTTool to retrieve detailed information about a specific agent by ID.
Get Agent Availability
FRESHDESK_GET_AGENT_AVAILABILITYTool to retrieve availability information for a specific agent.
Get Business Hours
FRESHDESK_GET_BUSINESS_HOURSRetrieves all business hours configurations from Freshdesk.
Get Canned Response Folders
FRESHDESK_GET_CANNED_RESPONSE_FOLDERSTool to retrieve all canned response folders from Freshdesk.
Get Companies
FRESHDESK_GET_COMPANIESTool to retrieve all companies from a Freshdesk account with pagination support.
Get Company
FRESHDESK_GET_COMPANYTool to retrieve detailed information about a specific company by ID.
Get Company Fields
FRESHDESK_GET_COMPANY_FIELDSTool to retrieve all company fields configured in Freshdesk.
Get Contact
FRESHDESK_GET_CONTACTTool to retrieve detailed information about a specific contact by ID.
Get Contact Fields
FRESHDESK_GET_CONTACT_FIELDSTool to retrieve all contact fields configured in Freshdesk.
Get Contacts
FRESHDESK_GET_CONTACTSTool to retrieve all contacts from a Freshdesk account.
Get Discussion Category
FRESHDESK_GET_DISCUSSION_CATEGORYTool to view details of a specific forum category in Freshdesk.
Get Email Mailbox
FRESHDESK_GET_EMAIL_MAILBOXTool to retrieve detailed information about a specific email mailbox by ID.
Get Folder Responses
FRESHDESK_GET_FOLDER_RESPONSESTool to retrieve all canned responses within a specific folder in Freshdesk.
Get Imported Contacts
FRESHDESK_GET_IMPORTED_CONTACTSTool to retrieve details of all contact import operations in Freshdesk.
Get Job
FRESHDESK_GET_JOBTool to view the status of a bulk job operation.
Get Ticket Time Entries
FRESHDESK_GET_TICKET_TIME_ENTRIESTool to retrieve all time entries for a specific ticket in Freshdesk.
Get Ticket User Access
FRESHDESK_GET_TICKET_USER_ACCESSTool to retrieve agent access information for a specific ticket in Freshdesk.
Get Tickets
FRESHDESK_GET_TICKETSRetrieves a list of tickets from Freshdesk.
Get Translated Solution Category
FRESHDESK_GET_TRANSLATED_SOLUTION_CATEGORYTool to view a translated solution category in Freshdesk.
Hard Delete Contact
FRESHDESK_HARD_DELETE_CONTACTTool to permanently delete a contact from Freshdesk.
Import Contact
FRESHDESK_IMPORT_CONTACTTool to import contacts in bulk from a CSV file to Freshdesk.
List a Specific Section Details
FRESHDESK_LIST_SPECIFIC_SECTION_DETAILSTool to retrieve details of a specific section within a ticket field in Freshdesk.
List Admin Groups
FRESHDESK_LIST_ADMIN_GROUPSTool to list all admin groups in Freshdesk.
List All Agents in a Group
FRESHDESK_LIST_ALL_AGENTS_IN_A_GROUPTool to retrieve all agents associated with a specific group in Freshdesk.
List All Email Configs
FRESHDESK_LIST_EMAIL_CONFIGSRetrieve all email configurations from a Freshdesk account.
List All Forum Categories
FRESHDESK_LIST_DISCUSSIONSTool to retrieve all forum categories (discussions) from Freshdesk.
List All Products
FRESHDESK_LIST_PRODUCTSTool to retrieve all products configured in Freshdesk account.
List All Roles
FRESHDESK_LIST_ROLESTool to retrieve all roles available in the Freshdesk system with their permissions and details.
List All Scenario Automations
FRESHDESK_GET_SCENARIO_AUTOMATIONS_JSONTool to list all scenario-based automations in Freshdesk.
List All Sections for a Ticket Field
FRESHDESK_LIST_ALL_SECTIONS_FOR_TICKET_FIELDTool to retrieve all dynamic sections for a specific ticket field in Freshdesk.
List All Skills
FRESHDESK_LIST_ALL_SKILLSTool to retrieve all skills configured in Freshdesk account.
List All SLA Policies
FRESHDESK_LIST_SLA_POLICIESTool to retrieve all SLA (Service Level Agreement) policies in Freshdesk.
List All Surveys
FRESHDESK_LIST_SURVEYSTool to retrieve all surveys from a Freshdesk account.
List All Ticket Conversations
FRESHDESK_LIST_ALL_TICKET_CONVERSATIONSTool to retrieve all conversations of a specific ticket in Freshdesk.
List All Ticket Fields
FRESHDESK_LIST_TICKET_FIELDSTool to list all ticket fields configured in Freshdesk.
List All Topics in a Forum
FRESHDESK_LIST_DISCUSSIONS_TOPICSTool to retrieve all discussion topics within a specified forum in Freshdesk.
List Automation Rules
FRESHDESK_LIST_AUTOMATION_RULESTool to list all automation rules for a specific automation type in Freshdesk.
List Email Mailboxes
FRESHDESK_LIST_EMAILTool to retrieve all email mailbox configurations from Freshdesk account.
List Forums in Category
FRESHDESK_LIST_FORUMS_IN_CATEGORYTool to retrieve all forums within a specified category in Freshdesk.
List Monitored Topics
FRESHDESK_LIST_MONITORED_TOPICSTool to retrieve all discussion topics that are monitored/followed by a specific user in Freshdesk.
List Participated Topics
FRESHDESK_LIST_PARTICIPATED_TOPICSTool to retrieve discussion topics that a user has participated in by creating or commenting.
List Satisfaction Ratings
FRESHDESK_LIST_SATISFACTION_RATINGSTool to retrieve all customer satisfaction survey ratings from Freshdesk.
List Solution Articles
FRESHDESK_LIST_SOLUTION_ARTICLESTool to retrieve all solution articles within a specified folder in Freshdesk.
List Solution Categories
FRESHDESK_LIST_SOLUTION_CATEGORIESTool to retrieve all solution categories in Freshdesk.
List Solution Folders
FRESHDESK_LIST_SOLUTION_FOLDERSTool to retrieve all folders within a specified solution category in Freshdesk.
List Solution Subfolders
FRESHDESK_LIST_SOLUTION_SUBFOLDERSTool to list all subfolders within a specific solution folder in Freshdesk.
List Ticket Forms
FRESHDESK_LIST_TICKET_FORMSTool to retrieve all ticket forms from Freshdesk.
List Ticket Satisfaction Ratings
FRESHDESK_LIST_TICKET_SATISFACTION_RATINGSTool to list all satisfaction ratings of a ticket.
List Ticket Watchers
FRESHDESK_LIST_TICKETS_WATCHERSTool to list all watchers subscribed to a specific Freshdesk ticket.
List Time Entries
FRESHDESK_LIST_TIME_ENTRIESTool to retrieve all time entries from Freshdesk with optional filtering by company, agent, execution time range, and billable status.
List Topic Comments (Paginated)
FRESHDESK_LIST_TOPIC_COMMENTS2Tool to list all comments on a specific discussion topic with pagination support.
List Translated Category Folders
FRESHDESK_LIST_SOLUTIONS_CATEGORY_FOLDERS_TRANSLATEDTool to retrieve all translated solution folders in a category.
List Translated Solution Articles
FRESHDESK_LIST_TRANSLATED_SOLUTION_ARTICLESTool to view all translated solution articles in a folder for a specific language.
List Translated Subfolders
FRESHDESK_LIST_TRANSLATED_SUBFOLDERSTool to list all translated subfolders within a parent folder in Freshdesk.
Make Agent
FRESHDESK_UPDATE_CONTACT_MAKE_AGENTTool to convert a contact into an agent in Freshdesk.
Remove Watcher from Ticket
FRESHDESK_REMOVE_WATCHERTool to remove the authenticated user as a watcher from a Freshdesk ticket.
Reply to Forward Ticket
FRESHDESK_REPLY_TO_FORWARD_TICKETTool to reply to or forward a ticket to external email addresses.
Reply to Ticket
FRESHDESK_REPLY_TO_TICKETTool to create a public reply to an existing support ticket in Freshdesk.
Search Agents
FRESHDESK_SEARCH_AGENTSTool to search and filter agents in Freshdesk.
Search Agents Autocomplete
FRESHDESK_GET_AGENTSTool to search for agents using autocomplete functionality in Freshdesk.
Search Companies
FRESHDESK_SEARCH_COMPANIESTool to search and filter companies in Freshdesk using query strings with custom fields.
Search Companies Autocomplete
FRESHDESK_SEARCH_COMPANYTool to search for companies using autocomplete functionality in Freshdesk.
Search Contacts
FRESHDESK_SEARCH_CONTACTSTool to search and filter contacts in Freshdesk using query-based search.
Search Contacts Autocomplete
FRESHDESK_SEARCH_CONTACTS_AUTOCOMPLETETool to search for contacts using autocomplete functionality in Freshdesk.
Search Solution Articles
FRESHDESK_SEARCH_SOLUTION_ARTICLESTool to search solution articles in Freshdesk knowledge base by keyword.
Toggle Timer
FRESHDESK_TOGGLE_TIMERTool to toggle the timer on a time entry to start or stop time tracking.
Update Admin Group
FRESHDESK_UPDATE_ADMIN_GROUPTool to update an existing admin-level support agent group in Freshdesk.
Update Admin Ticket Field
FRESHDESK_UPDATE_ADMIN_TICKET_FIELDTool to update an existing ticket field configuration in Freshdesk.
Update Admin Ticket Field Section
FRESHDESK_UPDATE_ADMIN_TICKET_FIELD_SECTIONTool to update a section within a ticket field in Freshdesk.
Update Agent
FRESHDESK_UPDATE_AGENTTool to update an existing agent's information in Freshdesk.
Update Agent Availability
FRESHDESK_UPDATE_AGENT_AVAILABILITYTool to update agent availability settings in Freshdesk.
Update Automatic BCC Emails
FRESHDESK_UPDATE_NOTIFICATION_EMAIL_BCCTool to update automatic BCC email addresses for all ticket communications in Freshdesk.
Update Automation Rule
FRESHDESK_UPDATE_AUTOMATIONSTool to update an existing automation rule in Freshdesk.
Update Canned Response
FRESHDESK_UPDATE_CANNED_RESPONSETool to update an existing canned response in Freshdesk.
Update Canned Response Folder
FRESHDESK_UPDATE_CANNED_RESPONSE_FOLDERUpdates the name of an existing canned response folder in Freshdesk.
Update Company
FRESHDESK_UPDATE_COMPANIESTool to update an existing company's information in Freshdesk.
Update Contact
FRESHDESK_UPDATE_CONTACTTool to update an existing contact's information in Freshdesk.
Update Contact Field
FRESHDESK_UPDATE_CONTACT_FIELDTool to update a contact field's configuration in Freshdesk.
Update Conversation
FRESHDESK_UPDATE_CONVERSATIONSTool to update the content of a conversation note in Freshdesk.
Update Discussion Category
FRESHDESK_UPDATE_DISCUSSION_CATEGORYTool to update an existing discussion category in Freshdesk forums.
Update Discussion Comment
FRESHDESK_UPDATE_DISCUSSION_COMMENTTool to update an existing comment in a discussion forum.
Update Discussion Forum
FRESHDESK_UPDATE_DISCUSSION_FORUMTool to update an existing discussion forum in Freshdesk.
Update Discussion Topic
FRESHDESK_UPDATE_DISCUSSION_TOPICTool to update an existing discussion topic in Freshdesk.
Update Email Settings
FRESHDESK_UPDATE_EMAIL_SETTINGSTool to update mailbox settings for email handling in Freshdesk.
Update Group Agents
FRESHDESK_PATCH_ADMIN_GROUPS_AGENTSTool to add or remove agents in a Freshdesk group.
Update SLA Policy
FRESHDESK_UPDATE_SLA_POLICIESTool to update an existing SLA (Service Level Agreement) policy in Freshdesk.
Update Solution Article
FRESHDESK_UPDATE_SOLUTIONSTool to update an existing solution article in Freshdesk.
Update Solution Category
FRESHDESK_UPDATE_SOLUTION_CATEGORYTool to update an existing solution category in Freshdesk.
Update Solution Folder
FRESHDESK_UPDATE_SOLUTION_FOLDERTool to update an existing solution folder in Freshdesk knowledge base.
Update Ticket
FRESHDESK_UPDATE_TICKETTool to update an existing ticket in Freshdesk.
Update Ticket Form
FRESHDESK_UPDATE_TICKET_FORMSTool to update an existing ticket form in Freshdesk.
Update Ticket Summary
FRESHDESK_UPDATE_TICKET_SUMMARYTool to update the AI-generated summary of a ticket in Freshdesk.
Update Ticket User Access
FRESHDESK_UPDATE_TICKET_USER_ACCESSTool to update agent access to a specific ticket in Freshdesk by adding or removing agents.
Update Time Entry
FRESHDESK_UPDATE_TIME_ENTRYTool to update an existing time entry in Freshdesk.
View a Business Hour
FRESHDESK_VIEW_BUSINESS_HOURTool to retrieve a specific business hour configuration from Freshdesk.
View a Canned Response
FRESHDESK_VIEW_A_CANNED_RESPONSETool to view details of a specific canned response in Freshdesk.
View a Company Field
FRESHDESK_VIEW_COMPANY_FIELDTool to retrieve details of a specific company field by ID.
View a Contact Field
FRESHDESK_VIEW_CONTACT_FIELDTool to retrieve details of a specific contact field by ID.
View a Role
FRESHDESK_VIEW_ROLESTool to view detailed information about a specific role by ID.
View a Skill
FRESHDESK_VIEW_SKILLTool to retrieve a specific skill from Freshdesk by ID.
View a Ticket Field
FRESHDESK_VIEW_TICKET_FIELDTool to retrieve a single ticket field configuration from Freshdesk.
View a Ticket Form's Field
FRESHDESK_VIEW_TICKET_FORM_FIELDTool to retrieve a specific field from a ticket form in Freshdesk.
View Automatic BCC Emails
FRESHDESK_VIEW_NOTIFICATIONSTool to view automatic BCC email addresses configured in Freshdesk.
View Automation Rule
FRESHDESK_VIEW_AUTOMATIONSTool to view details of a specific automation rule in Freshdesk.
View Discussion Topic
FRESHDESK_GET_DISCUSSION_TOPICTool to retrieve detailed information about a specific discussion topic by ID.
View Email Config
FRESHDESK_VIEW_EMAIL_CONFIGSTool to view details of a specific email configuration in Freshdesk.
View Email Mailbox Settings
FRESHDESK_VIEW_EMAILTool to retrieve mailbox settings for the Freshdesk account.
View Group
FRESHDESK_VIEW_GROUPTool to view details of a specific admin group in Freshdesk.
View Helpdesk Settings
FRESHDESK_VIEW_SETTINGSTool to retrieve helpdesk settings from Freshdesk.
View Product
FRESHDESK_VIEW_PRODUCTSTool to retrieve detailed information about a specific product by ID.
View Solution Article
FRESHDESK_VIEW_SOLUTIONSTool to view a specific solution article by ID in Freshdesk.
View Solution Category
FRESHDESK_VIEW_SOLUTION_CATEGORYTool to view a specific solution category by ID in Freshdesk.
View Solution Folder
FRESHDESK_VIEW_SOLUTION_FOLDERTool to view a specific solution folder by ID in Freshdesk.
View Ticket
FRESHDESK_VIEW_TICKETViews an existing ticket in Freshdesk.
Drop a trigger and an action into a template; approve from your phone; the workflow runs.