Reference

Get Agent

Retrieves detailed information about a specific support agent in Zoho Desk, including their profile, settings, and assigned resources. Use this when you need to verify agent details or pull data for reporting and team management.

Get Agents Count

Retrieves the total number of agents in your Zoho Desk account, with optional filtering by status or agent type to help you understand your support team capacity.

Get Contact

Retrieve complete details for a specific customer contact in Zoho Desk, including their communication history, associated accounts, and ownership information. Use this to access up-to-date contact data whenever you need customer information for support, follow-ups, or business decisions.

List Contacts

Retrieve and browse your customer contacts from Zoho Desk with optional filtering and sorting to find specific customers or segments. Use this to access your contact database for outreach, analysis, or integration with other business tools.

Get Contacts By IDs

Retrieve detailed information for multiple customers at once by providing their contact IDs, helping you quickly access customer data without individual lookups.

List Contact Accounts

Retrieve all accounts linked to a specific contact in Zoho Desk, helping you understand which organizations or businesses that contact is associated with.

Get Department

Retrieve detailed information about a specific support department in Zoho Desk, including team members, settings, and configuration. Use this to access department data for reporting, automation, or integration purposes.

Get Department Logo

Retrieves a department's logo from your Zoho Desk account, allowing you to access and use your branding assets programmatically. This is useful when you need to fetch department logos for display, integration, or content management purposes.

Get Departments Count

Retrieves the total number of departments in your Zoho Desk support system, with optional filtering by active status. Use this to understand your support team structure and organization.

List Departments

Retrieve all departments configured in your Zoho Desk organization to understand your support structure and team organization. This helps you identify which department handles specific ticket types or customer inquiries.

Upload Department Logo

Allows you to upload or update your department's logo in Zoho Desk to maintain consistent branding across your support portal and customer-facing helpdesk interface.

List Organizations

Retrieve all organizations associated with the current user account, including portal URLs and organization details. This helps you identify and manage access across multiple customer support portals or business accounts.

List Roles

Retrieve all available roles in your Zoho Desk instance to understand your team's permission structure and access levels. This helps you manage who can perform specific support functions and maintain proper organization security.

List Roles By IDs

Retrieve detailed information about specific support team roles to understand permissions, responsibilities, and team structure.

Update Many Tasks

Modify multiple customer support tasks simultaneously, saving time when you need to update statuses, assignees, or details across several tickets at once.

List Teams in Department

Retrieve all teams assigned to a specific department in Zoho Desk, helping you understand your team structure and support organization. This is useful when you need to see which teams handle different areas of customer support.

Create Ticket

Creates a new support ticket in Zoho Desk with all essential details like subject, description, department, and requester information. This enables you to systematically log and track customer issues, feedback, or support requests directly from your workflow.

Get Ticket

Retrieve detailed information about a specific support ticket including customer details, issue description, status, and resolution history. Use this to access ticket data for customer service interactions and support management.

List Tickets

Retrieve all support tickets from your Zoho Desk system to view customer inquiries, issues, and their statuses in one place. This helps you stay organized and ensure no customer request falls through the cracks.

Get Ticket Latest Thread

Retrieves the most recent conversation message or update on a support ticket, allowing you to quickly see the latest customer interaction without reviewing the entire ticket history.

Get Ticket Resolution

Retrieve resolution details for a support ticket, including how the issue was addressed and any actions taken to close it. This helps you track customer problem solutions and maintain documentation of resolutions for future reference.

Get Ticket Thread

Retrieves a specific conversation thread from a Zoho Desk ticket, including all messages and details exchanged within that thread. Use this to access detailed communication history for analysis, follow-up, or record-keeping purposes.

List Ticket Conversations

Retrieve all conversations and comments associated with a support ticket to view the complete communication history with a customer. This helps you track the full context of customer interactions in one place.