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Nutshell

Reference

78 actions for Nutshell workflows.

01. Operations

Act on Nutshell from a workflow

Operations are the actions a workflow can take in Nutshell, grouped by category. Each lists its method, parameters, and a template you can drop it into.

Accounts

12 operations

Manage company accounts in your CRM system, including creating, updating, and retrieving account records. Use these operations to maintain account data, apply custom fields, and organize accounts by type within your workflow automation.

Action★ Featured

Create Accounts

NUTSHELL_CREATE_ACCOUNTS

Add new company accounts to your Nutshell CRM with essential contact information like name, phone, email, or website details.

1 input
Action★ Featured

List Accounts

NUTSHELL_LIST_ACCOUNTS_LIST_ITEMS

Retrieves all accounts from your Nutshell CRM with optional filtering and sorting capabilities, allowing you to access your complete customer database on demand.

5 input
Action

Create Custom Field for Accounts

NUTSHELL_CREATE_ACCOUNTS_CUSTOMFIELDS

Add custom fields to your company accounts in Nutshell to track information specific to your business needs, such as industry details, partnership status, or budget limits.

5 input
Action

Delete Account

NUTSHELL_DELETE_ACCOUNT

Permanently removes an account from your Nutshell CRM, which is useful when you need to clean up your customer database or end a business relationship. This action cannot be reversed, so use it carefully when you're certain the account should be deleted.

1 input
Action

Edit Nutshell Account

NUTSHELL_EDIT_ACCOUNT

Update account information in your CRM such as company name, description, tags, contact details, or associations. This keeps your customer records current and organized without manually navigating your CRM interface.

3 input
Action

Get Account

NUTSHELL_GET_ACCOUNT

Retrieve detailed information about a specific customer account in Nutshell, including contact details, company information, and account history. This helps you quickly access customer data without navigating the platform manually.

1 input
Action

Get Account Custom Fields

NUTSHELL_GET_ACCOUNTS_CUSTOMFIELDS

Retrieve all custom field definitions and values for a specific account in Nutshell, allowing you to access account-specific data that extends beyond standard fields.

1 input
Action

List Account Custom Field Attributes

NUTSHELL_LIST_ACCOUNTS_CUSTOMFIELD_ATTRIBUTES

Retrieve all custom fields available for account records in your Nutshell CRM, including their names, types, and configuration details. Use this to understand what account data you can track and manage within your CRM system.

Action

List Account Fields

NUTSHELL_LIST_ACCOUNTS_FIELDS

Retrieves all available custom and standard fields for account records in Nutshell, including their data types and configurations. Use this to understand what account information you can store and manage in your CRM.

Action

List Account Types

NUTSHELL_LIST_ACCOUNTTYPES

Retrieve all available account types configured in your Nutshell CRM system. Use this to understand what account classification options are available for organizing and categorizing your contacts.

Action

Undelete Account

NUTSHELL_UNDELETE_ACCOUNTS

Restore a previously deleted account in your CRM system, bringing back all associated account information and contact history. Use this when you need to reactivate a customer relationship that was accidentally removed or is returning to do business.

1 input
Action

Update Account with JSON Patch

NUTSHELL_UPDATE_ACCOUNTS

Modify specific fields in a Nutshell account record using targeted updates without changing the entire record. Use this to keep account details like names, descriptions, and relationships current as your business evolves.

2 input

Activities

4 operations

Track and retrieve activities related to contacts and accounts throughout your sales process. These operations let you log activity types, create new activity records, and monitor engagement history for better visibility into customer interactions.

Action★ Featured

Create Activities

NUTSHELL_CREATE_ACTIVITIES

Log phone calls, meetings, emails, and notes in your CRM to maintain a complete activity history with your contacts and leads. Use this to track customer interactions and keep your team aligned on relationship progress.

1 input
Action

Get Activity

NUTSHELL_GET_ACTIVITIES

Retrieve detailed information about a specific activity in your Nutshell CRM, such as calls, emails, meetings, or tasks associated with your contacts and deals.

1 input
Action

List Activities

NUTSHELL_LIST_ACTIVITIES

Retrieve all activities from your Nutshell CRM with optional filtering by participants, status, or date range to track customer interactions and follow-ups.

10 input
Action

List Activity Types

NUTSHELL_LIST_ACTIVITYTYPES

Retrieve all activity types available in your Nutshell CRM system to understand what types of customer interactions you can track and log.

Competitors

2 operations

Access competitive intelligence data and mapping information relevant to your accounts. Use these operations to view competitor details and understand competitive positioning within your deals and market analysis workflows.

Action

List Competitor Maps

NUTSHELL_LIST_COMPETITORMAPS

Retrieve all competitor mappings associated with your leads to understand which competitors are engaged in each deal. This helps you track competitive threats and adjust your sales strategy accordingly.

Action

List Competitors

NUTSHELL_LIST_COMPETITORS

Retrieve a list of all competitors tracked in your Nutshell CRM or search for specific competitors by name to stay informed about your competitive landscape.

1 input

Configuration

5 operations

Retrieve foundational system settings and metadata for your Nutshell instance, including editions, industries, territories, and filter definitions. Reference these operations during setup and to ensure your automation respects your organization's configured structure.

Action

List Editions

NUTSHELL_LIST_EDITIONS

Retrieve all available editions from your Nutshell CRM account to understand pricing tiers and feature sets. Use this when evaluating which edition matches your business needs or managing multiple team editions.

Action

List Filters

NUTSHELL_LIST_FILTERS

Retrieve all saved filters from your Nutshell CRM to quickly access pre-configured views and segments for leads, contacts, and accounts. This helps you reuse filtering logic across reports and data lists without manually recreating filters each time.

3 input
Action

List Industries

NUTSHELL_LIST_INDUSTRIES

Retrieve all available industry classifications from your Nutshell CRM to understand what options are available for categorizing your contacts and accounts.

Action

List Markets

NUTSHELL_LIST_MARKETS

Retrieve all available markets from your Nutshell CRM system to view market details and currency information for your sales operations.

Action

List Territories

NUTSHELL_LIST_TERRITORIES

Retrieve all territories configured in your Nutshell CRM to view your sales regions and get territory identifiers for assigning leads or organizing your team.

Contacts

10 operations

Create, manage, and retrieve individual contact records associated with accounts in your CRM. Use these operations to maintain contact details, apply custom fields, update contact information, and organize your contact database for targeted communications.

Action★ Featured

Create Contacts

NUTSHELL_CREATE_CONTACTS

Add new contacts to your Nutshell CRM with email, phone, or other identifying information so you can track and manage relationships with prospects and customers.

1 input
Action★ Featured

List Contacts

NUTSHELL_LIST_CONTACTS

Retrieve your contacts from Nutshell CRM with filtering and search capabilities to find specific people in your database. Use this when you need to access contact information for outreach, reporting, or workflow automation.

6 input
Action

Delete Contact

NUTSHELL_DELETE_CONTACTS

Remove a contact from your Nutshell CRM when you no longer need to maintain their information, such as when a prospect is no longer interested or a business relationship ends.

1 input
Action

Get Contact

NUTSHELL_GET_CONTACTS

Retrieve detailed information about a specific contact from your Nutshell CRM by their ID, including their contact details, communication history, and associated data.

1 input
Action

Get Contact Custom Fields

NUTSHELL_GET_CONTACTS_CUSTOMFIELDS

Retrieve custom field definitions and values for a specific contact in Nutshell, allowing you to view all personalized data attributes stored for that contact.

1 input
Action

List Contact Custom Field Attributes

NUTSHELL_LIST_CONTACTS_CUSTOMFIELD_ATTRIBUTES

Retrieve all custom field attributes available for contacts in your Nutshell CRM, allowing you to see which custom fields you can use to store and organize contact information.

Action

List Contact Fields

NUTSHELL_LIST_CONTACTS_FIELDS

Retrieve all available contact fields in Nutshell to understand what data attributes you can store and manage for each contact record.

Action

List Contacts

NUTSHELL_LIST_CONTACTS_LIST_ITEMS

Retrieve all contacts from your Nutshell CRM with optional filtering and sorting capabilities. Use this to access your contact database for analysis, reporting, or integration with other business tools.

5 input
Action

Undelete Contact

NUTSHELL_UNDELETE_CONTACTS

Restore a previously deleted contact in Nutshell CRM to regain access to their information and communication history. Use this when you accidentally delete a contact or need to reactivate a relationship with a past customer.

1 input
Action

Update Nutshell Contact

NUTSHELL_UPDATE_CONTACTS

Modify specific details of an existing contact in your CRM, including name, description, custom fields, and relationships to other entities.

2 input

Events

2 operations

Access event records and track event history within your CRM system. These operations help you retrieve scheduled events and deleted event data for reporting and compliance purposes in your automation workflows.

Action

List Deleted Events

NUTSHELL_LIST_DELETED_EVENTS

Retrieve a feed of deleted events from your Nutshell CRM to track which contacts, deals, or other records have been removed and when they were deleted.

7 input
Action

List Events

NUTSHELL_LIST_EVENTS

Retrieve a list of events from your Nutshell CRM to track customer interactions, activity history, and team actions. Useful for staying updated on what's happening with your contacts and deals.

10 input

Forms

1 operation

Retrieve form configurations from your Nutshell instance to understand data collection touchpoints. Use this operation to reference available forms when routing submissions or triggering workflows based on form data.

Action

List Forms

NUTSHELL_LIST_FORMS

Retrieve all available forms from your Nutshell CRM account to view, manage, or integrate your lead capture forms.

Invoices

1 operation

Access invoice records associated with your accounts and deals. Use this operation to retrieve invoice information for financial tracking and reporting within your workflow automation processes.

Action

List Invoices

NUTSHELL_LIST_INVOICES

Retrieve a list of invoices from your Nutshell CRM with optional filtering by lead, date range, and pagination to track billing activity and financial records.

5 input

Leads

15 operations

Manage the complete lead lifecycle from creation through conversion, including status updates and pipeline management. These operations enable you to create leads, track custom fields, reopen leads, and monitor lead progression through your sales process.

Action★ Featured

Create Lead

NUTSHELL_CREATE_LEADS

Add a new lead to your Nutshell CRM with essential contact information and optional custom details. Use this to quickly capture and organize new prospects in your sales pipeline.

5 input
Action★ Featured

List Leads

NUTSHELL_LIST_LEADS

Retrieve and view multiple leads from your Nutshell CRM database with the ability to filter, search, and organize results to find specific prospects.

5 input
Action★ Featured

Update Lead

NUTSHELL_UPDATE_LEADS

Modify specific lead information in Nutshell CRM, such as contact details, status, or custom fields, without affecting other lead data.

2 input
Action

Create Custom Field for Leads

NUTSHELL_CREATE_LEADS_CUSTOMFIELD

Add custom fields to your lead records in Nutshell to track information specific to your business needs, such as referral sources, lead scores, or industry type.

4 input
Action

Delete Lead

NUTSHELL_DELETE_LEADS

Remove a lead from your Nutshell CRM when it's no longer relevant or a duplicate. Nutshell safely soft-deletes leads so you can recover them if needed.

1 input
Action

Get Lead

NUTSHELL_GET_LEADS

Retrieve detailed information about a specific lead in your Nutshell CRM by ID. Use this when you need to access a lead's contact details, interaction history, or status to follow up or make business decisions.

1 input
Action

Get Lead's Custom Fields

NUTSHELL_GET_LEADS_CUSTOMFIELDS

Retrieve all custom field data associated with a specific lead in Nutshell CRM, allowing you to access lead-specific information stored in your custom fields.

1 input
Action

Get Leads Report

NUTSHELL_LIST_LEADS_REPORT

Generate analytics and reports on your leads in Nutshell CRM, including sales performance, pipeline status, new lead activity, and forecasts with optional filtering by date ranges and segments.

10 input
Action

List Lead Custom Field Attributes

NUTSHELL_LIST_LEADS_CUSTOMFIELD_ATTRIBUTES

Retrieves all custom field definitions and configurations available for leads in your Nutshell CRM, helping you understand what data fields you can track and manage for your leads.

Action

List Lead Fields

NUTSHELL_LIST_LEADS_FIELDS

Retrieve all available fields and their properties for lead records in Nutshell to understand what data you can capture and work with. Useful for planning your lead management strategy and ensuring you're collecting the right customer information.

Action

List Leads

NUTSHELL_LIST_LEADS_LIST_ITEMS

Retrieve all leads from your Nutshell CRM with optional filtering and sorting capabilities, allowing you to access your prospect database on demand.

5 input
Action

Reopen Lead

NUTSHELL_REOPEN_LEADS

Reopen a lead that was previously closed or marked as won, allowing you to re-engage with prospects or customers who are relevant again. This is useful when deals fall through, customers want to revisit opportunities, or leads need further follow-up.

1 input
Action

Undelete Lead

NUTSHELL_UNDELETE_LEADS

Restore a lead that was previously deleted from your Nutshell CRM, bringing back all associated contact information and history so you can continue working with that prospect.

1 input
Action

Update Lead Status

NUTSHELL_UPDATE_STATUS_LEADS

Move leads through your sales pipeline by updating their status to reflect where they stand in your sales process, such as marking them as won, lost, or any custom outcome stage you've defined.

4 input
Action

Watch Lead

NUTSHELL_WATCH_LEADS

Monitor a lead in Nutshell CRM to receive real-time updates and notifications about their activity and status changes.

1 input

Notes

5 operations

Create and manage notes attached to records throughout your CRM for collaboration and documentation. Use these operations to add notes, retrieve note history, and maintain communication records for accounts, contacts, and deals.

Action

Create Notes

NUTSHELL_CREATE_NOTES

Attach notes to contacts, leads, accounts, or other entities in your Nutshell CRM to keep important context and communication history organized in one place.

2 input
Action

Delete Note

NUTSHELL_DELETE_NOTES

Permanently remove notes from Nutshell CRM when they're no longer needed or contain outdated information. This helps keep your customer records clean and organized by removing clutter from deal and contact histories.

1 input
Action

Get Note

NUTSHELL_GET_NOTES

Retrieve a specific note from your Nutshell CRM to access stored details, context, or follow-up information about a customer interaction or deal.

1 input
Action

List Notes

NUTSHELL_LIST_NOTES

Retrieve a list of notes from your Nutshell CRM, with optional filtering and pagination to manage large volumes of customer interactions and follow-ups.

2 input
Action

Undelete Note

NUTSHELL_UNDELETE_NOTES

Restore a previously deleted note in your Nutshell CRM so you don't lose important customer interaction details. This is useful when notes are accidentally removed or you need to recover important information.

1 input

Pipeline

5 operations

Navigate your sales pipeline structure including pipelines, stages, and lead outcomes. These operations let you retrieve pipeline definitions, move leads between stages, and understand the structure governing your sales process flows.

Action

List Lead Outcomes

NUTSHELL_LIST_OUTCOMES

Retrieve all available lead outcome options from your Nutshell CRM to understand what statuses or results you can assign to leads in your pipeline.

Action

List Lead Stages

NUTSHELL_LIST_LEADS_STAGES

Retrieves all workflow stages associated with a specific lead in your Nutshell CRM, helping you track where each prospect stands in your sales pipeline. Use this to understand the complete journey of a lead from initial contact through conversion.

1 input
Action

List Pipelines

NUTSHELL_LIST_STAGESETS

Retrieve all sales pipelines from your Nutshell CRM to see your available sales stages and manage leads across different pipeline workflows.

Action

List Stages

NUTSHELL_LIST_STAGES

Retrieves all available sales pipeline stages from your Nutshell CRM, allowing you to understand your sales process workflow and reference stage IDs for lead management tasks.

Action

Set Lead Pipeline

NUTSHELL_SET_PIPELINE_LEADS

Assign a lead to a specific sales pipeline in Nutshell CRM to organize prospects according to your sales process and track their progress through different stages.

2 input

Products

5 operations

Access product catalogs, categories, and mapping information for your business. Use these operations to retrieve available products and their relationships to accounts when managing deals and product-based workflows.

Action

Delete Product Map

NUTSHELL_DELETE_PRODUCTMAPS

Remove a product from a lead's record when it's no longer relevant or was added by mistake, with permanent deletion of that association.

1 input
Action

Get Product Category

NUTSHELL_GET_PRODUCTCATEGORIES

Retrieves detailed information about a specific product category from your Nutshell CRM, including its properties and settings. Use this when you need to verify category details or access category information for reporting or integration purposes.

1 input
Action

List Product Categories

NUTSHELL_LIST_PRODUCTCATEGORIES

Retrieve all product categories configured in your Nutshell CRM to view your complete product taxonomy and organization structure.

Action

List Product Maps

NUTSHELL_LIST_PRODUCTMAPS

Retrieves the list of product mappings in your Nutshell CRM, showing which products are associated with leads and deals. This helps you understand your product portfolio and track product-customer relationships.

2 input
Action

List Products

NUTSHELL_LIST_PRODUCTS

Retrieve your product catalog from Nutshell CRM with optional filtering by name or SKU to quickly access inventory details. Useful for finding specific products or reviewing your complete product lineup.

4 input

Quotes

1 operation

Retrieve quote records associated with your deals and accounts. Use this operation to access quote data for financial proposals and deal tracking within your automation workflows.

Action

List Quotes

NUTSHELL_LIST_QUOTES

Retrieve a list of quotes from your Nutshell CRM with optional filtering by lead, date range, and pagination to track all your sales proposals in one place.

5 input

Sources

3 operations

Manage the origins and channels through which leads and contacts enter your CRM system. Use these operations to create, track, and organize lead sources for attribution and reporting in your sales workflows.

Action

Create Sources

NUTSHELL_CREATE_SOURCES

Create new lead sources in Nutshell CRM to track and categorize where your leads originate, helping you understand which marketing channels and strategies are most effective.

1 input
Action

List Sources

NUTSHELL_LIST_SOURCES

Retrieve all available lead sources from your Nutshell CRM to understand where your contacts are coming from and manage lead attribution.

1 input
Action

Undelete Source

NUTSHELL_UNDELETE_SOURCES

Restore a previously deleted lead source in your Nutshell CRM, allowing you to reactivate tracking channels that were accidentally removed or are needed again.

1 input

Tags

3 operations

Create and retrieve tags for organizing and categorizing CRM records across your system. Use these operations to apply consistent tagging schemes and filter records by tags in your automation and reporting workflows.

Action

Create Tags

NUTSHELL_CREATE_TAGS

Create new organizational tags in Nutshell to categorize and segment your leads, contacts, or accounts for better organization and targeting. This helps you quickly sort and filter your database by custom categories relevant to your business.

1 input
Action

List Tags

NUTSHELL_LIST_TAGS

Retrieve all available tags from your Nutshell CRM, with the ability to filter by name or type to find specific tags used for organizing leads, contacts, and accounts.

4 input
Action

Undelete Tag

NUTSHELL_UNDELETE_TAGS

Restore a tag that was previously deleted in Nutshell, allowing you to recover your tagging structure without losing your organizational system.

1 input

Tasks

3 operations

Create, update, and manage tasks assigned to your team members. Use these operations to control task workflows, track completion, and ensure timely follow-up on sales and customer service activities.

Action

Delete Task

NUTSHELL_DELETE_TASKS

Remove a task from your Nutshell CRM when it's no longer needed or completed. Deleted tasks are soft-deleted, meaning you can recover them if necessary.

1 input
Action

Get Task

NUTSHELL_GET_TASKS

Retrieve detailed information about a specific task in your Nutshell CRM, including status, due dates, and assigned details.

1 input
Action

Update Task with JSON Patch

NUTSHELL_UPDATE_TASKS

Modify task details in Nutshell such as titles, descriptions, and due dates using standard JSON Patch format. Ideal for automating task updates triggered by other business events or workflows.

2 input

Users

1 operation

Retrieve information about users in your Nutshell instance for assignment and visibility purposes. Use this operation to identify available team members when assigning tasks, accounts, or leads in your workflows.

Action

List Users

NUTSHELL_LIST_USERS

Retrieve all users currently set up in your Nutshell CRM account to manage team access and understand who has data visibility across your organization.

What now

Use Nutshell in a workflow

Drop a trigger and an action into a template; approve from your phone; the workflow runs.