Helpdesk
14 actions for Helpdesk workflows.
Operations are the actions a workflow can take in Helpdesk, grouped by category. Each lists its method, parameters, and a template you can drop it into.
Retrieve information about support team members in your helpdesk system. Use these operations to fetch a complete list of agents or get details about a specific agent, which is useful when you need to assign tickets, check agent availability, or integrate agent data into other systems.
List Agents
HELPDESK_LIST_AGENTSRetrieve a complete list of all support team members in your helpdesk account with their roles, contact information, and status. Use this to understand your team structure and verify who has access to handle customer requests.
View Agent
HELPDESK_VIEW_AGENTRetrieves detailed information about a specific support agent, including their profile, role, team assignments, and status. Use this to access comprehensive agent details for management or verification purposes.
Manage email addresses and domains connected to your helpdesk for ticket responses and communications. These operations let you view reply addresses, trusted email senders, and configured email domains, helping you maintain proper email routing and ensure tickets are sent from the correct addresses.
List Email Domains
HELPDESK_LIST_EMAIL_DOMAINSRetrieve all email domains configured in your helpdesk account to see which custom email addresses are set up for receiving and sending support tickets.
List Reply Addresses
HELPDESK_LIST_REPLY_ADDRESSESRetrieves all email addresses configured in your helpdesk that you can use to send and receive customer support responses. This helps you manage which email addresses are active and verified for ticket communications.
List Trusted Emails
HELPDESK_LIST_TRUSTED_EMAILSRetrieve your helpdesk's whitelist of trusted email addresses and domains to see which senders bypass spam filters and security checks.
Access custom fields defined in your helpdesk to understand the additional data structure for tickets. This is essential when you need to map or validate custom field information during ticket creation, updates, or integrations with external platforms.
List Custom Fields
HELPDESK_LIST_CUSTOM_FIELDSRetrieve all custom fields configured in your helpdesk account to understand what additional data you can collect and store for tickets and contacts.
View licensing information for your helpdesk account and users. Use this operation to monitor your team's license count, plan usage, and ensure compliance with your subscription tier.
List Licenses
HELPDESK_LIST_LICENSESRetrieve all account licenses and configurations for your HelpDesk account, including subscription details, team assignments, and default settings. Use this to understand your account setup and available features.
Retrieve pre-written responses stored in your helpdesk system for quick ticket replies. Access canned responses to automate common customer inquiries and maintain consistency in support communications across your team.
List Canned Responses
HELPDESK_LIST_CANNED_RESPONSESRetrieves all predefined reply templates available for responding to support tickets quickly and consistently. This helps you find and reuse standardized responses across your support queue.
List automation rules configured in your helpdesk that trigger actions based on specific conditions. These operations help you understand the existing automation logic so you can coordinate new workflows or verify rule dependencies.
List Rules
HELPDESK_LIST_RULESRetrieves all automation rules configured in your helpdesk account, allowing you to see what workflows and automations are currently active.
Access information about active subscriptions and service plans tied to your helpdesk account. Use this operation to verify billing details, plan features, and subscription status for compliance and reporting purposes.
List Subscriptions
HELPDESK_LIST_SUBSCRIPTIONSRetrieve all billing subscriptions associated with your HelpDesk account, including details about active plans, agent slots, pricing, and billing cycles. Use this to track your current subscription status and understand your service coverage.
View the support teams organized within your helpdesk system. These operations help you understand team structure, permissions, and assignments when routing tickets or managing team-based workflows.
List Teams
HELPDESK_LIST_TEAMSRetrieves all teams configured in your helpdesk account, including their IDs, names, settings, and routing configurations. Use this to understand your support team structure and get team identifiers needed for other helpdesk operations.
Retrieve all support tickets from your helpdesk to monitor, analyze, or synchronize with external systems. Use this operation to build dashboards, export ticket data, or integrate ticket information into broader business processes.
List Tickets
HELPDESK_LIST_TICKETSRetrieve support tickets from your helpdesk system with filtering by status and flexible pagination to manage your customer inquiries efficiently.
Access saved ticket views and filters configured in your helpdesk for quick data retrieval. These operations let you query predefined views such as open tickets, by-agent assignments, or custom filters without writing complex filtering logic.
List Views
HELPDESK_LIST_VIEWSRetrieve all saved ticket views that your team has created to organize and filter support tickets. This helps you quickly access pre-configured views without having to rebuild filters each time.
Manage webhook configurations that trigger external actions when specific events occur in your helpdesk. Use these operations to review active webhooks and ensure your automations are properly connected to downstream systems.
List Webhooks
HELPDESK_LIST_WEBHOOKSRetrieve all webhook configurations set up in your helpdesk to see which events trigger notifications to your systems. This helps you understand your current real-time notification setup and verify that important ticket events are being monitored.
Drop a trigger and an action into a template; approve from your phone; the workflow runs.