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Freshdesk Integration

Freshdesk API Operations

Browse all 178 operations available for Freshdesk workflow automation.

Back to Freshdesk

crm

178 operations
ActionFRESHDESK_ADD_NOTE_TO_TICKET

Add Note to Ticket

Tool to add a private or public note to an existing ticket in Freshdesk.

5 input
ActionFRESHDESK_ADD_TICKET_USER_ACCESS

Add Ticket User Access

Tool to add agent access to a specific ticket in Freshdesk.

2 input
ActionFRESHDESK_ADD_WATCHER

Add Watcher to Ticket

Tool to add the authenticated user as a watcher to a Freshdesk ticket.

1 input
ActionFRESHDESK_UPDATE_TICKET_BULK_WATCH

Bulk Add Watcher to Tickets

Tool to add the authenticated user as a watcher to multiple tickets in a single bulk operation.

1 input
ActionFRESHDESK_CREATE_CANNED_RESPONSE_BULK

Bulk Create Canned Responses

Tool to create multiple canned responses in bulk via asynchronous operation.

1 input
ActionFRESHDESK_BULK_UNWATCH_TICKETS

Bulk Unwatch Tickets

Tool to remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk.

1 input
ActionFRESHDESK_BULK_UPDATE_TICKETS

Bulk Update Tickets

Tool to update multiple tickets simultaneously in bulk.

2 input
ActionFRESHDESK_CANCEL_CONTACT_IMPORT

Cancel Contact Import

Tool to cancel an ongoing contact import operation in Freshdesk.

1 input
ActionFRESHDESK_CREATE_ADMIN_GROUP

Create Admin Group

Tool to create a new admin-level support agent group in Freshdesk.

6 input
ActionFRESHDESK_CREATE_ADMIN

Create Admin Group

Tool to create a new admin group in Freshdesk.

8 input
ActionFRESHDESK_CREATE_ADMIN_TICKET_FIELD

Create Admin Ticket Field

Tool to create a new custom ticket field in Freshdesk.

10 input
ActionFRESHDESK_CREATE_ADMIN_TICKET_FIELD_SECTION

Create Admin Ticket Field Section

Tool to create a new section within a ticket field in Freshdesk.

3 input
ActionFRESHDESK_CREATE_CANNED_RESPONSE

Create Canned Response

Tool to create a new canned response in Freshdesk.

5 input
ActionFRESHDESK_CREATE_CANNED_RESPONSE_FOLDER

Create Canned Response Folder

Tool to create a new canned response folder in Freshdesk.

1 input
ActionFRESHDESK_CREATE_COMPANIES

Create Company

Tool to create a new company in Freshdesk.

9 input
ActionFRESHDESK_CREATE_CONTACT

Create Contact

Tool to create a new contact in Freshdesk.

18 input
ActionFRESHDESK_CREATE_CONTACT_FIELDS

Create Contact Field

Tool to create a new custom contact field in Freshdesk.

13 input
ActionFRESHDESK_CREATE_DISCUSSION_CATEGORY

Create Discussion Category

Tool to create a new discussion category in Freshdesk forums.

2 input
ActionFRESHDESK_CREATE_DISCUSSION_FORUM_TOPIC

Create Discussion Forum Topic

Tool to create a new topic in a Freshdesk discussion forum.

5 input
ActionFRESHDESK_CREATE_DISCUSSION_TOPIC_COMMENT

Create Discussion Topic Comment

Tool to create a new comment on a discussion forum topic.

2 input
ActionFRESHDESK_CREATE_EMAIL

Create Email Mailbox

Tool to create a new email mailbox in Freshdesk.

6 input
ActionFRESHDESK_CREATE_FORUM

Create Forum

Tool to create a new forum within a category in Freshdesk discussions.

5 input
ActionFRESHDESK_CREATE_AGENTS

Create Multiple Agents

Tool to create multiple agents in Freshdesk in a single bulk operation.

1 input
ActionFRESHDESK_CREATE_SLA_POLICIES

Create SLA Policy

Tool to create a new SLA (Service Level Agreement) policy in Freshdesk.

5 input
ActionFRESHDESK_CREATE_SOLUTION_ARTICLE

Create Solution Article

Tool to create a new solution article in a Freshdesk knowledge base folder.

7 input
ActionFRESHDESK_CREATE_SOLUTION_CATEGORY

Create Solution Category

Tool to create a new solution category in Freshdesk's knowledge base.

3 input
ActionFRESHDESK_CREATE_TICKET

Create Ticket

Creates a new ticket in Freshdesk.

26 input
ActionFRESHDESK_CREATE_TICKET_FORMS

Create Ticket Form

Tool to create a new ticket form in Freshdesk.

4 input
ActionFRESHDESK_CREATE_TICKET_TIME_ENTRY

Create Ticket Time Entry

Tool to create a time entry for a specific ticket in Freshdesk.

7 input
ActionFRESHDESK_CREATE_TICKET_OUTBOUND_EMAIL

Create Ticket via Outbound Email

Tool to create a ticket by sending an outbound email to external recipients.

5 input
ActionFRESHDESK_CREATE_TRANSLATED_SOLUTION_CATEGORY

Create Translated Solution Category

Tool to create a translated version of an existing solution category.

4 input
ActionFRESHDESK_CURRENTLY_AUTHENTICATED_AGENT

Currently Authenticated Agent

Tool to retrieve profile information for the currently authenticated agent.

ActionFRESHDESK_DELETE_ADMIN_GROUP

Delete Admin Group

Tool to delete an admin group from Freshdesk.

1 input
ActionFRESHDESK_DELETE_AGENT

Delete Agent

Tool to permanently delete an agent from Freshdesk.

1 input
ActionFRESHDESK_DELETE_AUTOMATION_RULE

Delete Automation Rule

Permanently deletes an automation rule from Freshdesk by its type and rule ID.

2 input
ActionFRESHDESK_DELETE_COMPANY

Delete Company

Tool to permanently disband a company from Freshdesk.

1 input
ActionFRESHDESK_DELETE_COMPANY_FIELD

Delete Company Field

Tool to permanently delete a custom company field from Freshdesk.

1 input
ActionFRESHDESK_DELETE_CONTACT

Delete Contact

Tool to soft delete a contact from Freshdesk.

1 input
ActionFRESHDESK_DELETE_CONTACT_FIELD

Delete Contact Field

Permanently delete a custom contact field from Freshdesk.

1 input
ActionFRESHDESK_DELETE_CONVERSATION

Delete Conversation

Tool to permanently delete a conversation from a ticket in Freshdesk.

1 input
ActionFRESHDESK_DELETE_DISCUSSION_CATEGORY

Delete Discussion Category

Permanently deletes a forum discussion category from Freshdesk.

1 input
ActionFRESHDESK_DELETE_DISCUSSION_COMMENT

Delete Discussion Comment

Tool to permanently delete a comment from a discussion in Freshdesk.

1 input
ActionFRESHDESK_DELETE_DISCUSSION_FORUM

Delete Discussion Forum

Tool to permanently delete a discussion forum in Freshdesk.

1 input
ActionFRESHDESK_DELETE_DISCUSSION_TOPIC

Delete Discussion Topic

Tool to permanently delete a discussion topic in Freshdesk.

1 input
ActionFRESHDESK_DELETE_EMAIL_MAILBOXES

Delete Email Mailbox

Tool to permanently delete an email mailbox from Freshdesk.

1 input
ActionFRESHDESK_DELETE_GROUP

Delete Group

Tool to permanently disband a group from Freshdesk.

1 input
ActionFRESHDESK_DELETE_MULTIPLE_TICKETS

Delete Multiple Tickets

Asynchronously deletes multiple tickets in bulk.

1 input
ActionFRESHDESK_DELETE_SECTION

Delete Section

Tool to permanently delete a section from a ticket field in Freshdesk.

2 input
ActionFRESHDESK_DELETE_SKILL

Delete Skill

Tool to permanently delete a skill from Freshdesk.

1 input
ActionFRESHDESK_DELETE_SOLUTION_ARTICLE

Delete Solution Article

Tool to permanently delete a solution article and its translated versions in Freshdesk.

1 input
ActionFRESHDESK_DELETE_SOLUTION_CATEGORY

Delete Solution Category

Permanently delete a solution category from Freshdesk's knowledge base.

1 input
ActionFRESHDESK_DELETE_SOLUTION_FOLDER

Delete Solution Folder

Tool to permanently delete a solution folder and its translated versions in Freshdesk.

1 input
ActionFRESHDESK_DELETE_TICKET

Delete Ticket

Tool to permanently delete a ticket from Freshdesk.

1 input
ActionFRESHDESK_DELETE_TICKET_FIELD

Delete Ticket Field

Permanently delete a custom ticket field from Freshdesk.

1 input
ActionFRESHDESK_DELETE_TICKET_FORM

Delete Ticket Form

Tool to permanently delete a ticket form from Freshdesk.

1 input
ActionFRESHDESK_DELETE_TICKET_FORMS

Delete Ticket Form Field

Tool to permanently delete a specific field from a ticket form in Freshdesk.

2 input
ActionFRESHDESK_DELETE_TICKET_SUMMARY

Delete Ticket Summary

Tool to delete the AI-generated summary of a ticket in Freshdesk.

1 input
ActionFRESHDESK_DELETE_TICKET_USER_ACCESS

Delete Ticket User Access

Tool to remove all agent access from a specific ticket in Freshdesk.

1 input
ActionFRESHDESK_DELETE_TIME_ENTRY

Delete Time Entry

Tool to permanently delete a time entry from Freshdesk.

1 input
ActionFRESHDESK_EXPORT_CONTACTS

Export Contacts

Tool to initiate an asynchronous export of contacts from Freshdesk to CSV file.

1 input
ActionFRESHDESK_GET_SEARCH

Filter Tickets

Tool to search and filter tickets in Freshdesk using flexible query syntax.

2 input
ActionFRESHDESK_GET_ACCOUNT

Get Account

Tool to view Freshdesk account information.

ActionFRESHDESK_GET_AGENT

Get Agent

Tool to retrieve detailed information about a specific agent by ID.

1 input
ActionFRESHDESK_GET_AGENT_AVAILABILITY

Get Agent Availability

Tool to retrieve availability information for a specific agent.

1 input
ActionFRESHDESK_GET_BUSINESS_HOURS

Get Business Hours

Retrieves all business hours configurations from Freshdesk.

ActionFRESHDESK_GET_CANNED_RESPONSE_FOLDERS

Get Canned Response Folders

Tool to retrieve all canned response folders from Freshdesk.

ActionFRESHDESK_GET_COMPANIES

Get Companies

Tool to retrieve all companies from a Freshdesk account with pagination support.

2 input
ActionFRESHDESK_GET_COMPANY

Get Company

Tool to retrieve detailed information about a specific company by ID.

1 input
ActionFRESHDESK_GET_COMPANY_FIELDS

Get Company Fields

Tool to retrieve all company fields configured in Freshdesk.

ActionFRESHDESK_GET_CONTACT

Get Contact

Tool to retrieve detailed information about a specific contact by ID.

1 input
ActionFRESHDESK_GET_CONTACT_FIELDS

Get Contact Fields

Tool to retrieve all contact fields configured in Freshdesk.

ActionFRESHDESK_GET_CONTACTS

Get Contacts

Tool to retrieve all contacts from a Freshdesk account.

8 input
ActionFRESHDESK_GET_DISCUSSION_CATEGORY

Get Discussion Category

Tool to view details of a specific forum category in Freshdesk.

1 input
ActionFRESHDESK_GET_EMAIL_MAILBOX

Get Email Mailbox

Tool to retrieve detailed information about a specific email mailbox by ID.

1 input
ActionFRESHDESK_GET_FOLDER_RESPONSES

Get Folder Responses

Tool to retrieve all canned responses within a specific folder in Freshdesk.

1 input
ActionFRESHDESK_GET_IMPORTED_CONTACTS

Get Imported Contacts

Tool to retrieve details of all contact import operations in Freshdesk.

1 input
ActionFRESHDESK_GET_JOB

Get Job

Tool to view the status of a bulk job operation.

1 input
ActionFRESHDESK_GET_TICKET_TIME_ENTRIES

Get Ticket Time Entries

Tool to retrieve all time entries for a specific ticket in Freshdesk.

2 input
ActionFRESHDESK_GET_TICKET_USER_ACCESS

Get Ticket User Access

Tool to retrieve agent access information for a specific ticket in Freshdesk.

1 input
ActionFRESHDESK_GET_TICKETS

Get Tickets

Retrieves a list of tickets from Freshdesk.

11 input
ActionFRESHDESK_GET_TRANSLATED_SOLUTION_CATEGORY

Get Translated Solution Category

Tool to view a translated solution category in Freshdesk.

2 input
ActionFRESHDESK_HARD_DELETE_CONTACT

Hard Delete Contact

Tool to permanently delete a contact from Freshdesk.

2 input
ActionFRESHDESK_IMPORT_CONTACT

Import Contact

Tool to import contacts in bulk from a CSV file to Freshdesk.

8 input
ActionFRESHDESK_LIST_ADMIN_GROUPS

List Admin Groups

Tool to list all admin groups in Freshdesk.

2 input
ActionFRESHDESK_LIST_ALL_AGENTS_IN_A_GROUP

List All Agents in a Group

Tool to retrieve all agents associated with a specific group in Freshdesk.

1 input
ActionFRESHDESK_LIST_EMAIL_CONFIGS

List All Email Configs

Retrieve all email configurations from a Freshdesk account.

ActionFRESHDESK_LIST_DISCUSSIONS

List All Forum Categories

Tool to retrieve all forum categories (discussions) from Freshdesk.

1 input
ActionFRESHDESK_LIST_PRODUCTS

List All Products

Tool to retrieve all products configured in Freshdesk account.

ActionFRESHDESK_LIST_ROLES

List All Roles

Tool to retrieve all roles available in the Freshdesk system with their permissions and details.

2 input
ActionFRESHDESK_LIST_SLA_POLICIES

List All SLA Policies

Tool to retrieve all SLA (Service Level Agreement) policies in Freshdesk.

ActionFRESHDESK_GET_SCENARIO_AUTOMATIONS_JSON

List All Scenario Automations

Tool to list all scenario-based automations in Freshdesk.

ActionFRESHDESK_LIST_ALL_SECTIONS_FOR_TICKET_FIELD

List All Sections for a Ticket Field

Tool to retrieve all dynamic sections for a specific ticket field in Freshdesk.

1 input
ActionFRESHDESK_LIST_ALL_SKILLS

List All Skills

Tool to retrieve all skills configured in Freshdesk account.

ActionFRESHDESK_LIST_SURVEYS

List All Surveys

Tool to retrieve all surveys from a Freshdesk account.

1 input
ActionFRESHDESK_LIST_ALL_TICKET_CONVERSATIONS

List All Ticket Conversations

Tool to retrieve all conversations of a specific ticket in Freshdesk.

3 input
ActionFRESHDESK_LIST_TICKET_FIELDS

List All Ticket Fields

Tool to list all ticket fields configured in Freshdesk.

ActionFRESHDESK_LIST_DISCUSSIONS_TOPICS

List All Topics in a Forum

Tool to retrieve all discussion topics within a specified forum in Freshdesk.

3 input
ActionFRESHDESK_LIST_AUTOMATION_RULES

List Automation Rules

Tool to list all automation rules for a specific automation type in Freshdesk.

1 input
ActionFRESHDESK_LIST_EMAIL

List Email Mailboxes

Tool to retrieve all email mailbox configurations from Freshdesk account.

8 input
ActionFRESHDESK_LIST_FORUMS_IN_CATEGORY

List Forums in Category

Tool to retrieve all forums within a specified category in Freshdesk.

3 input
ActionFRESHDESK_LIST_MONITORED_TOPICS

List Monitored Topics

Tool to retrieve all discussion topics that are monitored/followed by a specific user in Freshdesk.

2 input
ActionFRESHDESK_LIST_PARTICIPATED_TOPICS

List Participated Topics

Tool to retrieve discussion topics that a user has participated in by creating or commenting.

2 input
ActionFRESHDESK_LIST_SATISFACTION_RATINGS

List Satisfaction Ratings

Tool to retrieve all customer satisfaction survey ratings from Freshdesk.

3 input
ActionFRESHDESK_LIST_SOLUTION_ARTICLES

List Solution Articles

Tool to retrieve all solution articles within a specified folder in Freshdesk.

2 input
ActionFRESHDESK_LIST_SOLUTION_CATEGORIES

List Solution Categories

Tool to retrieve all solution categories in Freshdesk.

1 input
ActionFRESHDESK_LIST_SOLUTION_FOLDERS

List Solution Folders

Tool to retrieve all folders within a specified solution category in Freshdesk.

2 input
ActionFRESHDESK_LIST_SOLUTION_SUBFOLDERS

List Solution Subfolders

Tool to list all subfolders within a specific solution folder in Freshdesk.

2 input
ActionFRESHDESK_LIST_TICKET_FORMS

List Ticket Forms

Tool to retrieve all ticket forms from Freshdesk.

3 input
ActionFRESHDESK_LIST_TICKET_SATISFACTION_RATINGS

List Ticket Satisfaction Ratings

Tool to list all satisfaction ratings of a ticket.

3 input
ActionFRESHDESK_LIST_TICKETS_WATCHERS

List Ticket Watchers

Tool to list all watchers subscribed to a specific Freshdesk ticket.

1 input
ActionFRESHDESK_LIST_TIME_ENTRIES

List Time Entries

Tool to retrieve all time entries from Freshdesk with optional filtering by company, agent, execution time range, and billable status.

7 input
ActionFRESHDESK_LIST_TOPIC_COMMENTS2

List Topic Comments (Paginated)

Tool to list all comments on a specific discussion topic with pagination support.

3 input
ActionFRESHDESK_LIST_SOLUTIONS_CATEGORY_FOLDERS_TRANSLATED

List Translated Category Folders

Tool to retrieve all translated solution folders in a category.

3 input
ActionFRESHDESK_LIST_TRANSLATED_SOLUTION_ARTICLES

List Translated Solution Articles

Tool to view all translated solution articles in a folder for a specific language.

3 input
ActionFRESHDESK_LIST_TRANSLATED_SUBFOLDERS

List Translated Subfolders

Tool to list all translated subfolders within a parent folder in Freshdesk.

3 input
ActionFRESHDESK_LIST_SPECIFIC_SECTION_DETAILS

List a Specific Section Details

Tool to retrieve details of a specific section within a ticket field in Freshdesk.

2 input
ActionFRESHDESK_UPDATE_CONTACT_MAKE_AGENT

Make Agent

Tool to convert a contact into an agent in Freshdesk.

4 input
ActionFRESHDESK_REMOVE_WATCHER

Remove Watcher from Ticket

Tool to remove the authenticated user as a watcher from a Freshdesk ticket.

1 input
ActionFRESHDESK_REPLY_TO_FORWARD_TICKET

Reply to Forward Ticket

Tool to reply to or forward a ticket to external email addresses.

6 input
ActionFRESHDESK_REPLY_TO_TICKET

Reply to Ticket

Tool to create a public reply to an existing support ticket in Freshdesk.

7 input
ActionFRESHDESK_SEARCH_AGENTS

Search Agents

Tool to search and filter agents in Freshdesk.

6 input
ActionFRESHDESK_GET_AGENTS

Search Agents Autocomplete

Tool to search for agents using autocomplete functionality in Freshdesk.

1 input
ActionFRESHDESK_SEARCH_COMPANIES

Search Companies

Tool to search and filter companies in Freshdesk using query strings with custom fields.

2 input
ActionFRESHDESK_SEARCH_COMPANY

Search Companies Autocomplete

Tool to search for companies using autocomplete functionality in Freshdesk.

1 input
ActionFRESHDESK_SEARCH_CONTACTS

Search Contacts

Tool to search and filter contacts in Freshdesk using query-based search.

2 input
ActionFRESHDESK_SEARCH_CONTACTS_AUTOCOMPLETE

Search Contacts Autocomplete

Tool to search for contacts using autocomplete functionality in Freshdesk.

1 input
ActionFRESHDESK_SEARCH_SOLUTION_ARTICLES

Search Solution Articles

Tool to search solution articles in Freshdesk knowledge base by keyword.

2 input
ActionFRESHDESK_TOGGLE_TIMER

Toggle Timer

Tool to toggle the timer on a time entry to start or stop time tracking.

1 input
ActionFRESHDESK_DELETE_DISCUSSIONS_FORUMS_FOLLOW

Unmonitor Forum

Tool to unfollow/unmonitor a discussion forum in Freshdesk.

2 input
ActionFRESHDESK_DELETE_DISCUSSIONS_TOPICS_FOLLOW

Unmonitor Topic

Tool to unfollow/unmonitor a discussion topic in Freshdesk.

2 input
ActionFRESHDESK_UPDATE_ADMIN_GROUP

Update Admin Group

Tool to update an existing admin-level support agent group in Freshdesk.

7 input
ActionFRESHDESK_UPDATE_ADMIN_TICKET_FIELD

Update Admin Ticket Field

Tool to update an existing ticket field configuration in Freshdesk.

9 input
ActionFRESHDESK_UPDATE_ADMIN_TICKET_FIELD_SECTION

Update Admin Ticket Field Section

Tool to update a section within a ticket field in Freshdesk.

5 input
ActionFRESHDESK_UPDATE_AGENT

Update Agent

Tool to update an existing agent's information in Freshdesk.

12 input
ActionFRESHDESK_UPDATE_AGENT_AVAILABILITY

Update Agent Availability

Tool to update agent availability settings in Freshdesk.

2 input
ActionFRESHDESK_UPDATE_NOTIFICATION_EMAIL_BCC

Update Automatic BCC Emails

Tool to update automatic BCC email addresses for all ticket communications in Freshdesk.

1 input
ActionFRESHDESK_UPDATE_AUTOMATIONS

Update Automation Rule

Tool to update an existing automation rule in Freshdesk.

8 input
ActionFRESHDESK_UPDATE_CANNED_RESPONSE

Update Canned Response

Tool to update an existing canned response in Freshdesk.

6 input
ActionFRESHDESK_UPDATE_CANNED_RESPONSE_FOLDER

Update Canned Response Folder

Updates the name of an existing canned response folder in Freshdesk.

2 input
ActionFRESHDESK_UPDATE_COMPANIES

Update Company

Tool to update an existing company's information in Freshdesk.

10 input
ActionFRESHDESK_UPDATE_CONTACT

Update Contact

Tool to update an existing contact's information in Freshdesk.

17 input
ActionFRESHDESK_UPDATE_CONTACT_FIELD

Update Contact Field

Tool to update a contact field's configuration in Freshdesk.

7 input
ActionFRESHDESK_UPDATE_CONVERSATIONS

Update Conversation

Tool to update the content of a conversation note in Freshdesk.

2 input
ActionFRESHDESK_UPDATE_DISCUSSION_CATEGORY

Update Discussion Category

Tool to update an existing discussion category in Freshdesk forums.

3 input
ActionFRESHDESK_UPDATE_DISCUSSION_COMMENT

Update Discussion Comment

Tool to update an existing comment in a discussion forum.

2 input
ActionFRESHDESK_UPDATE_DISCUSSION_FORUM

Update Discussion Forum

Tool to update an existing discussion forum in Freshdesk.

7 input
ActionFRESHDESK_UPDATE_DISCUSSION_TOPIC

Update Discussion Topic

Tool to update an existing discussion topic in Freshdesk.

7 input
ActionFRESHDESK_UPDATE_EMAIL_SETTINGS

Update Email Settings

Tool to update mailbox settings for email handling in Freshdesk.

12 input
ActionFRESHDESK_PATCH_ADMIN_GROUPS_AGENTS

Update Group Agents

Tool to add or remove agents in a Freshdesk group.

2 input
ActionFRESHDESK_UPDATE_SLA_POLICIES

Update SLA Policy

Tool to update an existing SLA (Service Level Agreement) policy in Freshdesk.

6 input
ActionFRESHDESK_UPDATE_SOLUTIONS

Update Solution Article

Tool to update an existing solution article in Freshdesk.

8 input
ActionFRESHDESK_UPDATE_SOLUTION_CATEGORY

Update Solution Category

Tool to update an existing solution category in Freshdesk.

3 input
ActionFRESHDESK_UPDATE_SOLUTION_FOLDER

Update Solution Folder

Tool to update an existing solution folder in Freshdesk knowledge base.

9 input
ActionFRESHDESK_UPDATE_TICKET

Update Ticket

Tool to update an existing ticket in Freshdesk.

28 input
ActionFRESHDESK_UPDATE_TICKET_FORMS

Update Ticket Form

Tool to update an existing ticket form in Freshdesk.

5 input
ActionFRESHDESK_UPDATE_TICKET_SUMMARY

Update Ticket Summary

Tool to update the AI-generated summary of a ticket in Freshdesk.

2 input
ActionFRESHDESK_UPDATE_TICKET_USER_ACCESS

Update Ticket User Access

Tool to update agent access to a specific ticket in Freshdesk by adding or removing agents.

2 input
ActionFRESHDESK_UPDATE_TIME_ENTRY

Update Time Entry

Tool to update an existing time entry in Freshdesk.

8 input
ActionFRESHDESK_VIEW_NOTIFICATIONS

View Automatic BCC Emails

Tool to view automatic BCC email addresses configured in Freshdesk.

ActionFRESHDESK_VIEW_AUTOMATIONS

View Automation Rule

Tool to view details of a specific automation rule in Freshdesk.

2 input
ActionFRESHDESK_GET_DISCUSSION_TOPIC

View Discussion Topic

Tool to retrieve detailed information about a specific discussion topic by ID.

1 input
ActionFRESHDESK_VIEW_EMAIL_CONFIGS

View Email Config

Tool to view details of a specific email configuration in Freshdesk.

1 input
ActionFRESHDESK_VIEW_EMAIL

View Email Mailbox Settings

Tool to retrieve mailbox settings for the Freshdesk account.

ActionFRESHDESK_VIEW_GROUP

View Group

Tool to view details of a specific admin group in Freshdesk.

1 input
ActionFRESHDESK_VIEW_SETTINGS

View Helpdesk Settings

Tool to retrieve helpdesk settings from Freshdesk.

ActionFRESHDESK_VIEW_PRODUCTS

View Product

Tool to retrieve detailed information about a specific product by ID.

1 input
ActionFRESHDESK_VIEW_SOLUTIONS

View Solution Article

Tool to view a specific solution article by ID in Freshdesk.

2 input
ActionFRESHDESK_VIEW_SOLUTION_CATEGORY

View Solution Category

Tool to view a specific solution category by ID in Freshdesk.

1 input
ActionFRESHDESK_VIEW_SOLUTION_FOLDER

View Solution Folder

Tool to view a specific solution folder by ID in Freshdesk.

2 input
ActionFRESHDESK_VIEW_TICKET

View Ticket

Views an existing ticket in Freshdesk.

2 input
ActionFRESHDESK_VIEW_BUSINESS_HOUR

View a Business Hour

Tool to retrieve a specific business hour configuration from Freshdesk.

1 input
ActionFRESHDESK_VIEW_A_CANNED_RESPONSE

View a Canned Response

Tool to view details of a specific canned response in Freshdesk.

1 input
ActionFRESHDESK_VIEW_COMPANY_FIELD

View a Company Field

Tool to retrieve details of a specific company field by ID.

1 input
ActionFRESHDESK_VIEW_CONTACT_FIELD

View a Contact Field

Tool to retrieve details of a specific contact field by ID.

1 input
ActionFRESHDESK_VIEW_ROLES

View a Role

Tool to view detailed information about a specific role by ID.

1 input
ActionFRESHDESK_VIEW_SKILL

View a Skill

Tool to retrieve a specific skill from Freshdesk by ID.

1 input
ActionFRESHDESK_VIEW_TICKET_FIELD

View a Ticket Field

Tool to retrieve a single ticket field configuration from Freshdesk.

1 input
ActionFRESHDESK_VIEW_TICKET_FORM_FIELD

View a Ticket Form's Field

Tool to retrieve a specific field from a ticket form in Freshdesk.

2 input