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Dynamics 365

Reference

16 actions for Dynamics 365 workflows.

01. Operations

Act on Dynamics 365 from a workflow

Operations are the actions a workflow can take in Dynamics 365, grouped by category. Each lists its method, parameters, and a template you can drop it into.

Accounts

1 operation

Manage customer account records in your sales pipeline. Use these operations to establish new business relationships and maintain account information within your Dynamics 365 system.

Action

Create Account

DYNAMICS365_DYNAMICSCRM_CREATE_ACCOUNT

Add a new customer or company account to your Dynamics 365 system so you can track interactions, opportunities, and business relationships in one centralized place.

6 input

Cases

2 operations

Handle customer service tickets and support requests throughout their lifecycle. Create and update cases to track issues, resolutions, and customer interactions for better service management.

Action

Create Case

DYNAMICS365_DYNAMICSCRM_CREATE_CASE

Generate a new support ticket or incident record in your CRM to track customer issues and manage resolution workflows. This helps you organize and prioritize customer problems from initial report through resolution.

7 input
Action

Update Case

DYNAMICS365_DYNAMICSCRM_UPDATE_CASE

Modify an existing customer support case in Dynamics 365 to reflect status changes, new information, or resolution details. This keeps your support records current and ensures your team has accurate case information for customer follow-up.

6 input

Contacts

1 operation

Build and maintain your customer contact database with individual records. Add new contacts to support sales outreach, customer service, and relationship management workflows.

Action

Create Contact

DYNAMICS365_DYNAMICSCRM_CREATE_CONTACT

Adds a new contact to your Dynamics 365 CRM system, allowing you to store and organize customer information in a centralized database.

11 input

Invoices

4 operations

Track and manage customer billing documents from creation through updates. Retrieve invoice data to monitor payment status, update billing information, and maintain financial records within your organization.

Action

Create Invoice

DYNAMICS365_DYNAMICSCRM_CREATE_INVOICE

Generate new invoice records in your CRM system to document sales transactions and track customer billing. This automatically creates invoices that integrate with your customer data and sales records.

6 input
Action

Dynamicscrm get a invoice

DYNAMICS365_DYNAMICSCRM_GET_A_INVOICE

Retrieve detailed information about a specific invoice from your Dynamics 365 system, including amounts, dates, line items, and payment status to track and manage your billing.

1 input
Action

Get all invoices action

DYNAMICS365_GET_ALL_INVOICES_ACTION

Retrieve all invoices from your Dynamics 365 system to view complete billing records and transaction history. This helps you monitor outstanding payments, track revenue, and manage accounts receivable across all clients.

5 input
Action

Update Invoice

DYNAMICS365_DYNAMICSCRM_UPDATE_INVOICE

Modify invoice details in your Dynamics 365 system, such as amounts, due dates, line items, or status, to keep your financial records accurate and up-to-date.

6 input

Leads

4 operations

Nurture prospective customers through the sales funnel by managing lead records. Create new leads, retrieve lead details, and update lead status to track progress toward conversion opportunities.

Action★ Featured

Create Lead

DYNAMICS365_DYNAMICSCRM_CREATE_LEAD

Add a new lead to your Dynamics 365 CRM system to track and manage potential customers. This helps you capture prospect information and organize your sales pipeline in one centralized location.

7 input
Action★ Featured

Dynamicscrm get all leads

DYNAMICS365_DYNAMICSCRM_GET_ALL_LEADS

Retrieves all leads from your Dynamics 365 database so you can review, analyze, and take action on your sales pipeline. This helps you stay on top of all potential customers without manually searching through your CRM.

5 input
Action★ Featured

Update Lead

DYNAMICS365_DYNAMICSCRM_UPDATE_LEAD

Modify lead information in your Dynamics 365 CRM when details change, such as contact info, company details, or lead status, keeping your customer database current and accurate.

8 input
Action

Dynamicscrm get a lead

DYNAMICS365_DYNAMICSCRM_GET_A_LEAD

Retrieve detailed information about a specific lead in your Dynamics 365 CRM system, including contact details, company information, and interaction history. Use this to view lead profiles and assess their sales readiness.

1 input

Opportunities

2 operations

Drive revenue growth by managing sales opportunities from initial engagement to closure. Create and update opportunity records to monitor deals, forecast pipeline, and track sales progress.

Action★ Featured

Create Opportunity

DYNAMICS365_DYNAMICSCRM_CREATE_OPPORTUNITY

Creates a new sales opportunity record in Dynamics 365 to track potential deals and revenue prospects. This helps you document and manage customer interactions that could turn into actual sales.

6 input
Action

Update Opportunity

DYNAMICS365_DYNAMICSCRM_UPDATE_OPPORTUNITY

Modify details of an existing sales opportunity in Dynamics 365, such as deal value, stage, or expected close date, to keep your pipeline current and accurate.

8 input

Sales Orders

2 operations

Process customer orders and manage the sales-to-fulfillment workflow. Create new sales orders and update existing ones to reflect order changes, pricing adjustments, and fulfillment status.

Action

Create Sales Order

DYNAMICS365_DYNAMICSCRM_CREATE_SALES_ORDER

Generate a new sales order in your CRM system to track customer purchases and manage the complete order-to-fulfillment process.

6 input
Action

Update Sales Order

DYNAMICS365_DYNAMICSCRM_UPDATE_SALES_ORDER

Modify an existing sales order in your CRM system to reflect changes in order details, quantities, or customer information. This keeps your sales records accurate and up-to-date without creating duplicate orders.

6 input
What now

Use Dynamics 365 in a workflow

Drop a trigger and an action into a template; approve from your phone; the workflow runs.