Delighted Survey Automation & Approvals
Run Delighted on autopilot. Keep the veto.
13 actions
Delighted survey enrollment, person deletion, and unsubscribe actions run inside your workflows; Rills queues each one for approval before it executes.
Interactive. No signup. 14 days free · approvals always free.
Most automation fires first, asks later. Rills shows you the change before it ships.
Every consequential forms & surveys action from Delighted arrives on your phone first. Approve in seconds. Decline without explaining yourself. Workflows wait, paused at zero cost, until you decide.
Queue (3)
Add 12 promoters to the VIP follow-up email?
12 promoters · NPS scores 9-10 in last 24h
No VIP follow-up sent in past 30 days
Same pattern as last week's batch
Free to wait. Free to think.
Approvals and logic don't cost a credit. Pause a workflow for three hours or three weeks. The price is the same: zero. You only pay when something real happens: an AI call, an outbound action.
Approve from your phone in five seconds.
Swipe right when you're sure. Decline when you're not. Between meetings, mid-coffee, on the train. No dashboard to babysit, no inbox triage, and no surprise send you find out about after it's already out the door.
Clear runs stop waiting on you.
Every run is scored against your review step. The ones that clearly match your judgment run above your threshold without a tap; the borderline ones still come to the queue. Autonomy is earned run by run, never switched on for good.
About Delighted automation
A detractor scores a 2, and your Delighted automation fires off the 'we love having you' email. The person who just unsubscribed gets an SMS. You don't see any of it until the support ticket comes in.
When Delighted runs unsupervised
When Delighted runs unsupervised, a single misrouted communication can burn a customer relationship. The actions that ship without a second look include:
- Adding a person to Autopilot Email: A detractor gets a promoter-only follow-up sequence, turning a bad experience into a lost customer.
- Adding a person to Autopilot SMS: A customer who just unsubscribed receives a text, and you're flagged as spam.
- Deleting pending survey requests: A survey meant for a VIP is accidentally deleted, and you lose critical feedback.
- Unsubscribing a person: A loyal customer is mistakenly removed from all future surveys, cutting off a key relationship.
- Deleting a person: A paying customer's entire feedback history is wiped without any review.
What Rills does inside Delighted
Rills watches your Delighted survey responses and proposes actions like adding a person to an email sequence, unsubscribing a bounced contact, or deleting a pending survey request. Every proposal lands in your mobile approval queue, waiting for you to approve before it ships.
The follow-up still goes out; you just see who it's going to before it hits the inbox.
Why Delighted has no triggers and how Rills fills the gap
Delighted doesn't expose real-time triggers, so you can't run automation directly off new survey responses. Rills bridges that gap by watching for changes on a schedule and acting only when you approve.
- Polls the List Survey Responses operation every few minutes to catch new NPS scores and queue follow-up proposals.
- Checks the List Bounced People and List Unsubscribed People lists on a schedule to keep your email and SMS audiences clean.
- Uses the Create or Update Person operation to sync feedback data to your CRM when a new response appears.
- Runs scheduled cleanup of stale pending survey requests using Delete Pending Survey Requests, so you don't spam people who already responded.
What Rills can do in Delighted
6 of 13 actions across reads, writes, and updates.
- 01
Add Person to Autopilot Email
Add a person to Autopilot email or update their properties.
- 02
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys.
- 03
Create or Update Person
Tool to create or update a person and schedule a survey email.
- 04
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person.
- 05
Delete Person
Tool to remove a person and all associated data from Delighted.
- 06
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution.
Common questions about Delighted automation
How do I automate Delighted survey follow-ups without sending the wrong message?
Your survey response triggers a follow-up you wish you'd reviewed first. Rills proposes the message, you approve it from your phone before it ships. No more apology emails sent to happy customers at 3am. You keep the veto, and the logic that decides what to send is free; you only pay for the actual Delighted action.
Can I get approval before adding someone to a Delighted email or SMS campaign?
Yes. Rills holds every add until you swipe to approve from your mobile. AI proposes the person, the campaign, and the timing; you decide. No more automated invites that go out before you've double-checked the list. Approvals and that logic are free. You pay only when the add actually fires.
How do I automatically unsubscribe contacts from Delighted when they cancel?
When a cancellation hits your billing tool, Rills proposes an unsubscribe for that person in Delighted. You review it from your phone, swipe, and it's done. No more 'why am I still getting surveys?' complaints after they've left. You approve the removal; the logic to detect the cancellation is free. Only the unsubscribe action costs.
How do I automate Delighted person cleanup when a trial expires?
Expired trial, bounced email, or inactive user: Rills suggests deleting the person from Delighted. You approve from your phone before it's gone. Stops your list from ballooning with dead contacts that trigger pointless surveys. The deletion logic is free; you pay only for the actual removal.
How is Rills different from Zapier for Delighted automation?
Zapier fires actions instantly. That's fast, until it's wrong. Rills for Delighted automation pauses every proposed action, like adding someone to an SMS campaign, and waits for your phone approval. You catch the 'add to email' before it goes to the wrong person, not after. All approvals and logic are free; you only pay for real actions.
Why use Rills instead of Make for Delighted workflows?
Make builds complex flows, but when it messes up, you're cleaning up Delighted contacts you didn't want touched. Rills gives you a mobile approval queue for every action: unsubscribe, delete, campaign add. You decide what ships, and you don't pay for the logic that decides; only the action that actually runs.
Does Rills support Delighted webhooks?
Rills doesn't listen for Delighted webhooks directly, but you can trigger actions from other tools' events. For example, when a payment fails, Rills proposes unsubscribing that person from Delighted surveys. You approve from your phone. The logic that connects the event to Delighted is free; you pay only for the Delighted action.
How much does Rills cost for Delighted automation?
Approvals and all workflow logic are free. You only pay when Rills performs a real action, like adding a person to a Delighted email list or deleting a pending survey request. No seat fees, no hidden costs. You're charged per action, and you review every one before it hits your Delighted data.