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Reference

45 triggers and 14 actions for Close workflows.

01. Triggers

Start a workflow when something happens in Close

Each trigger lists the event it fires on, the data it sends, and a template you can use it in.

Webhook

45 triggers

Real-time push from the source.

Webhook

CLOSE_BULK_DELETE_COMPLETED

Triggers when a bulk delete finishes.

4 output fields
Webhook

CLOSE_BULK_DELETE_CREATED

Triggers when a bulk delete is started.

4 output fields
Webhook

CLOSE_BULK_DELETE_UPDATED

Triggers when a bulk delete makes progress, carrying how many records it has handled so far.

1 config field6 output fields
Webhook

CLOSE_BULK_EDIT_COMPLETED

Triggers when a bulk edit finishes.

4 output fields
Webhook

CLOSE_BULK_EDIT_CREATED

Triggers when a bulk edit is started.

4 output fields
Webhook

CLOSE_BULK_EDIT_UPDATED

Triggers when a bulk edit makes progress, carrying how many records it has handled so far.

1 config field6 output fields
Webhook

CLOSE_BULK_EMAIL_CREATED

Triggers when a bulk email send is started.

4 output fields
Webhook

CLOSE_BULK_EMAIL_PAUSED

Triggers when a bulk email send is paused, either by a person or by Close itself.

4 output fields
Webhook

CLOSE_BULK_EMAIL_UPDATED

Triggers when a bulk email send makes progress, carrying how many recipients it has handled so far.

1 config field6 output fields
Webhook

CLOSE_BULK_SEQUENCE_SUBSCRIPTION_COMPLETED

Triggers when a bulk sequence action finishes.

4 output fields
Webhook

CLOSE_BULK_SEQUENCE_SUBSCRIPTION_CREATED

Triggers when a bulk sequence subscribe, pause or resume is started.

4 output fields
Webhook

CLOSE_BULK_SEQUENCE_SUBSCRIPTION_UPDATED

Triggers when a bulk sequence action makes progress, carrying how many contacts it has handled so far.

1 config field6 output fields
Webhook

CLOSE_CALL_DELETED

Triggers when a call is deleted from a lead's timeline.

1 config field4 output fields
Webhook

CLOSE_CALL_LOGGED

Triggers when a call is recorded on a lead, whether placed through Close or logged after the fact. Filter on `direction` for inbound only.

1 config field4 output fields
Webhook

CLOSE_CALL_UPDATED

Triggers when a recorded call changes, such as its note, outcome, recording or transcript.

2 config fields6 output fields
Webhook

CLOSE_COMMENT_ADDED

Triggers when a comment is posted on an activity or object. The first comment on an object also opens a thread, which fires CLOSE_COMMENT_THREAD_STARTED in the same request.

4 output fields
Webhook

CLOSE_CUSTOM_ACTIVITY_DELETED

Triggers when a custom activity instance is deleted from a lead.

1 config field4 output fields
Webhook

CLOSE_CUSTOM_ACTIVITY_LOGGED

Triggers when an instance of a custom activity type is logged on a lead. Filter on `custom_activity_type_id` for one type only.

1 config field4 output fields
Webhook

CLOSE_CUSTOM_ACTIVITY_UPDATED

Triggers when an existing custom activity instance changes.

2 config fields6 output fields
Webhook

CLOSE_EMAIL_DELETED

Triggers when an email is deleted from a lead's timeline.

1 config field4 output fields
Webhook

CLOSE_EMAIL_LOGGED

Triggers when an email is recorded on a lead, whether it arrived, was drafted, was scheduled, or was logged as already sent. Filter on `direction` for inbound only.

1 config field4 output fields
Webhook

CLOSE_EMAIL_THREAD_DELETED

Triggers when an email thread is deleted from a lead.

4 output fields
Webhook

CLOSE_EMAIL_THREAD_STARTED

Triggers when a new email thread appears on a lead. The individual messages arrive separately on CLOSE_EMAIL_LOGGED.

4 output fields
Webhook

CLOSE_EMAIL_THREAD_UPDATED

Triggers when an email thread changes, such as a message being added to it or its subject changing.

1 config field6 output fields
Webhook

CLOSE_EMAIL_UPDATED

Triggers when a recorded email changes, such as a draft being edited, an open being recorded, or its status moving.

2 config fields6 output fields
Webhook

CLOSE_LEAD_CREATION_ACTIVITY_ADDED

Triggers when the 'Lead Created' entry is added to a lead's timeline. This fires alongside CLOSE_LEAD_CREATED for the same lead and adds the timeline position and the import that produced it.

4 output fields
Webhook

CLOSE_LEAD_CREATION_ACTIVITY_DELETED

Triggers when a 'Lead Created' timeline entry is removed, which means its lead was deleted.

4 output fields
Webhook

CLOSE_LEAD_CREATION_ACTIVITY_UPDATED

Triggers when a 'Lead Created' timeline entry is moved to a different lead, which in practice means its lead was merged into another.

1 config field6 output fields
Webhook

CLOSE_LEAD_STATUS_CHANGE_ENTRY_DELETED

Triggers when a lead-status-change entry is removed from a lead's timeline.

1 config field4 output fields
Webhook

CLOSE_LEAD_STATUS_CHANGE_ENTRY_UPDATED

Triggers when Close folds a further status change into an existing lead- status-change timeline entry, which happens when the lead changes status twice in quick succession.

2 config fields6 output fields
Webhook

CLOSE_LEAD_STATUS_CHANGED

Triggers when a lead moves to a different lead status, carrying both the old and the new status. This is the status-change event itself; CLOSE_LEAD_UPDATED also fires for the same move.

1 config field4 output fields
Webhook

CLOSE_NOTE_ADDED

Triggers when a note is written on a lead.

4 output fields
Webhook

CLOSE_NOTE_DELETED

Triggers when a note is deleted from a lead.

4 output fields
Webhook

CLOSE_NOTE_UPDATED

Triggers when an existing note is edited.

1 config field6 output fields
Webhook

CLOSE_OPPORTUNITY_STATUS_CHANGE_ENTRY_DELETED

Triggers when an opportunity-status-change entry is removed from a lead's timeline.

3 config fields4 output fields
Webhook

CLOSE_OPPORTUNITY_STATUS_CHANGE_ENTRY_UPDATED

Triggers when Close folds a further status change into an existing opportunity-status-change timeline entry.

4 config fields6 output fields
Webhook

CLOSE_OPPORTUNITY_STATUS_CHANGED

Triggers when an opportunity moves to a different status, carrying the old and new status, its type (`active`, `won` or `lost`) and the pipeline. Filter on `new_status_type` for a deal-won automation.

3 config fields4 output fields
Webhook

CLOSE_SMS_DELETED

Triggers when an SMS is deleted from a lead's timeline.

1 config field4 output fields
Webhook

CLOSE_SMS_LOGGED

Triggers when an SMS is recorded on a lead. Filter on `direction` for inbound only.

1 config field4 output fields
Webhook

CLOSE_SMS_UPDATED

Triggers when a recorded SMS changes, such as its status moving or a delivery error being recorded.

2 config fields6 output fields
Webhook

CLOSE_TASK_COMPLETION_ENTRY_DELETED

Triggers when a 'task completed' entry is removed from a lead's timeline.

4 output fields
Webhook

CLOSE_TASK_COMPLETION_LOGGED

Triggers when a 'task completed' entry appears on a lead's timeline. The task itself also fires its own completion trigger, such as CLOSE_LEAD_TASK_COMPLETED.

4 output fields
Webhook

CLOSE_WHATSAPP_MESSAGE_DELETED

Triggers when a WhatsApp message is deleted from a lead's timeline.

1 config field4 output fields
Webhook

CLOSE_WHATSAPP_MESSAGE_LOGGED

Triggers when a WhatsApp message is recorded on a lead. Its `direction` is `incoming` or `outgoing`, not the `inbound`/`outbound` the other communication triggers use.

1 config field4 output fields
Webhook

CLOSE_WHATSAPP_MESSAGE_UPDATED

Triggers when a recorded WhatsApp message changes.

2 config fields6 output fields
02. Operations

Act on Close from a workflow

Operations are the actions a workflow can take in Close, grouped by category. Each lists its method, parameters, and a template you can drop it into.

Calls

2 operations

Manage phone call records in your Close CRM workflow. Use these operations to log new calls with prospects and customers, or remove outdated call entries to keep your activity history clean and accurate.

Action

Create Call

CLOSE_CREATE_CALL

Log phone calls directly in your Close CRM by creating call records linked to leads, with support for tracking call direction, duration, notes, and recordings. This helps you maintain a complete communication history with prospects and customers.

9 input
Action

Delete Call

CLOSE_DELETE_CALL

Removes a call activity record from Close.com, allowing you to clean up incorrectly logged or duplicate call entries. This action permanently deletes the call record using its unique ID.

1 input

Leads

1 operation

Add new prospects to your Close CRM pipeline directly from your automation workflow. This operation enables you to capture and qualify leads without manual data entry, streamlining your lead generation process.

Action★ Featured

Create Lead

CLOSE_CREATE_LEAD

Adds a new lead (company or organization) to your Close CRM pipeline with contact information, addresses, and status. Enables you to quickly organize prospect companies and their associated contact details in one place.

6 input

Messaging

1 operation

Send SMS messages to contacts as part of your automated outreach campaigns. This operation lets you deliver timely text communications directly from your Close CRM workflows to engage prospects and customers at scale.

Action

Create SMS Message

CLOSE_CREATE_SMS

Logs SMS communications in Close CRM to maintain a complete record of text message interactions with leads and customers. This keeps all customer conversations organized in one place for better follow-up and team visibility.

10 input

Notes

1 operation

Retrieve notes and internal comments attached to leads and contacts in Close. Use this operation to pull conversation history and context into your workflows when you need to reference previous interactions or observations.

Action

Get Notes

CLOSE_GET_NOTE

Retrieve notes and activities from your Close CRM, with the ability to filter by specific leads, team members, or date ranges to find important customer interactions and follow-up details.

6 input

Tasks

1 operation

Create action items and reminders for your team within Close CRM. This operation helps you automate task assignment and follow-up scheduling, ensuring nothing falls through the cracks in your sales process.

Action★ Featured

Create Task

CLOSE_CREATE_TASK

Create a new task in Close.com to track follow-ups, reminders, and to-do items linked to your leads and deals. This helps you stay organized and ensures nothing falls through the cracks in your sales process.

6 input

Crm

8 operations
Action

Create Email

CLOSE_CREATE_EMAIL

Create or log a Close email activity.

21 input
Action

Get Contact

CLOSE_GET_CONTACT

Retrieve one Close contact by ID, optionally limiting returned fields.

2 input
Action

Get Opportunity

CLOSE_GET_OPPORTUNITY

Retrieve one Close opportunity by ID with optional field projection.

2 input
Action

List Activities

CLOSE_LIST_ACTIVITIES

Lists one page of Close email or call activities using documented filters.

18 input
Action

List Custom Activity Types

CLOSE_LIST_CUSTOM_ACTIVITY_TYPES

This tool lists the custom activity types defined in a Close organization, returning each type's id and name.

2 input
Action

List Custom Object Types

CLOSE_LIST_CUSTOM_OBJECT_TYPES

This tool lists the custom object types defined in a Close organization, returning each type's id and name.

2 input
Action

List Opportunities

CLOSE_LIST_OPPORTUNITIES

List Close opportunities with aggregate values and offset pagination.

4 input
Action

Who Am I

CLOSE_WHO_AM_I

Return the identity (email, name) of the connected Close account.

What now

Use Close in a workflow

Drop a trigger and an action into a template; approve from your phone; the workflow runs.