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Capsule CRM

Reference

109 actions for Capsule CRM workflows.

01. Operations

Act on Capsule CRM from a workflow

Operations are the actions a workflow can take in Capsule CRM, grouped by category. Each lists its method, parameters, and a template you can drop it into.

Activity Types

1 operation

Manage and retrieve predefined activity types used throughout your Capsule CRM instance. Use these operations to understand what activity type icons and metadata are available when logging interactions with contacts and organizations.

Action

Get Activity Type

CAPSULE_CRM_GET_ACTIVITY_TYPE

Retrieve detailed information about a specific activity type in your CRM, including its name, icon, and how it affects contact history. Use this to understand which activity types are available and how they're configured in your system.

1 input

Attachments

1 operation

Handle file uploads and retrieval associated with CRM records. These operations let you attach supporting documents to parties, opportunities, and other entities, then retrieve them when needed.

Action

Get Attachment

CAPSULE_CRM_GET_ATTACHMENT

Retrieve a specific attachment from Capsule CRM along with its file content and metadata. Use this to download files linked to customer records, notes, emails, or tasks.

1 input

Boards

2 operations

Organize and manage kanban-style boards for visual workflow tracking in Capsule CRM. Create, update, and configure boards along with their stages to match your team's process and project requirements.

Action

Delete Board

CAPSULE_CRM_DELETE_BOARD

Remove a board from your Capsule CRM workspace when it's no longer needed, helping you keep your project organization clean and focused on active work.

1 input
Action

Get Board

CAPSULE_CRM_GET_BOARD

Access detailed information about a specific board in Capsule CRM, including its name, description, and creation details. Use this when you need to reference board settings or verify board configuration for your sales workflow.

1 input

Categories

3 operations

Define custom grouping and classification systems within your CRM. Use category operations to establish organizational structures that help segment parties, opportunities, and other records by your business logic.

Action

Create Capsule CRM Category

CAPSULE_CRM_CREATE_CATEGORY

Create a new task category in Capsule CRM to organize and color-code your tasks for better workflow management. This helps you quickly categorize work by type, priority, or team responsibility.

2 input
Action

Delete Category

CAPSULE_CRM_DELETE_CATEGORY

Remove an outdated or unused category from Capsule CRM to keep your contact organization clean and relevant. Use this when categories no longer reflect your business structure or customer segments.

1 input
Action

Get Category

CAPSULE_CRM_GET_CATEGORY

Retrieve the details of a specific category in your CRM, including its name and color settings. Use this to look up category information for organizing and managing your contacts.

1 input

Custom Fields

3 operations

Build and maintain custom data fields tailored to your organization's needs. These operations let you define, modify, and remove custom fields that extend the standard Capsule CRM record types.

Action

Create Custom Field Definition

CAPSULE_CRM_CREATE_CUSTOM_FIELD_DEFINITION

Create custom fields to extend your contact, opportunity, and project records with business-specific information that isn't covered by standard fields.

8 input
Action

Delete Custom Field Definition

CAPSULE_CRM_DELETE_CUSTOM_FIELD_DEFINITION

Permanently removes a custom field definition from your Capsule CRM system, clearing that field from all associated records. Use this when you no longer need specific custom data fields for your contacts, deals, or projects.

2 input
Action

Get Custom Field Definition

CAPSULE_CRM_GET_CUSTOM_FIELD_DEFINITION

Retrieve detailed information about a custom field in Capsule CRM, including its data type, configuration, and available options. Use this to understand how custom fields are structured before working with contact or company data.

2 input

Entries

3 operations

Create and manage individual activity entries—notes, calls, emails, and other interactions—tied to parties and opportunities. Track the complete history of communication and follow-up actions through entry management.

Action

Create Entry

CAPSULE_CRM_CREATE_ENTRY

Add a new note entry to Capsule CRM and link it to a specific contact, opportunity, or project for future reference. This helps you maintain a complete activity history and keep important information organized in one place.

8 input
Action

Delete Entry

CAPSULE_CRM_DELETE_ENTRY

Removes a note, email, or task entry from Capsule CRM by its ID, allowing you to clean up outdated or incorrect records in your CRM system.

1 input
Action

Get Entry

CAPSULE_CRM_GET_ENTRY

Retrieve detailed information about a specific note, email, or task entry from your CRM by its ID. Use this to access full entry details for reference, follow-up, or integration with other tools.

1 input

Lost Reasons

3 operations

Categorize and analyze why opportunities don't convert by managing lost reason codes. These operations help you capture structured feedback and identify patterns in lost deals for process improvement.

Action

Create Lost Reason

CAPSULE_CRM_CREATE_LOST_REASON

Create a new lost reason category in Capsule CRM to track and categorize why sales opportunities didn't convert. This helps you understand sales loss patterns and measure conversion rates accurately.

2 input
Action

Delete Lost Reason

CAPSULE_CRM_DELETE_LOST_REASON

Remove outdated or incorrect lost reason categories from your CRM while preserving historical data for reporting purposes. This helps keep your sales pipeline organized and ensures your team only sees relevant reasons when marking opportunities as lost.

1 input
Action

Get Lost Reason

CAPSULE_CRM_GET_LOST_REASON

Retrieve details about a specific lost reason in Capsule CRM, including its name and settings. This helps you understand why deals have been lost and track which reasons are most common in your sales pipeline.

1 input

Milestones

3 operations

Define progress checkpoints within sales pipelines and track advancement through deal stages. Organize milestones to reflect critical moments in your sales cycle that drive forecasting and performance visibility.

Action

Create Capsule CRM Milestone

CAPSULE_CRM_CREATE_MILESTONE

Create a new milestone stage in your sales pipeline to track progress toward deals, setting success probability and timeline expectations for each stage.

3 input
Action

Delete Milestone

CAPSULE_CRM_DELETE_MILESTONE

Remove a milestone from your Capsule CRM when it's no longer relevant to your sales process. This helps keep your pipeline organized and eliminates outdated reference points for tracking deals.

1 input
Action

Get Milestone

CAPSULE_CRM_GET_MILESTONE

Retrieve detailed information about a specific milestone from your Capsule CRM, including its name, description, completion status, and probability to track deal progress.

1 input

Opportunities

5 operations

Core operations for managing sales prospects and deals from creation through closure. Handle all aspects of opportunity lifecycle including parties involved, associated projects, search, and status tracking.

Action★ Featured

Create Opportunity

CAPSULE_CRM_CREATE_OPPORTUNITY

Create a new sales opportunity in Capsule CRM to track potential deals with customers throughout your sales pipeline.

12 input
Action

Add Party to Opportunity

CAPSULE_CRM_CREATE_OPPORTUNITY_PARTY

Associate a person or organization with an existing opportunity to expand your sales involvement and track all parties engaged in a deal.

2 input
Action

Delete Opportunity

CAPSULE_CRM_DELETE_OPPORTUNITY

Remove an opportunity from your Capsule CRM pipeline when deals are no longer viable or need to be discarded. Deleted opportunities can be restored within 30 days if needed.

1 input
Action

Delete Opportunity Party

CAPSULE_CRM_DELETE_OPPORTUNITY_PARTY

Remove a contact or organization from an opportunity in Capsule CRM when they're no longer involved in that deal. Use this to keep your opportunity records accurate and reflect current stakeholders.

2 input
Action

Get Opportunity

CAPSULE_CRM_GET_OPPORTUNITY

Retrieve detailed information about a specific opportunity in Capsule CRM, including its value, status, milestone, and associated contacts or organizations. Use this to access comprehensive opportunity details for reporting, decision-making, or workflow automation.

1 input

Parties

2 operations

Manage contacts and organizations—the central records in your CRM system. Create, update, search, and organize parties to maintain accurate information about the people and companies you work with.

Action★ Featured

Create Capsule CRM Party

CAPSULE_CRM_CREATE_PARTY

Add a new person or organization to your Capsule CRM database when you've gathered their contact information and want to create a permanent record for future interactions.

16 input
Action

Delete Party

CAPSULE_CRM_DELETE_PARTY

Permanently removes a person or organization from Capsule CRM, allowing you to clean up your database when contacts are no longer relevant to your business.

1 input

Pipelines

1 operation

Structure your sales workflow by managing pipelines and their associated stages. Configure and update pipelines to represent your unique sales process and track opportunities through each step.

Action

Get Pipeline

CAPSULE_CRM_GET_PIPELINE

Retrieve detailed information about a specific sales pipeline from Capsule CRM, including its name, description, and creation details. Use this when you need to understand pipeline structure or verify pipeline settings.

1 input

Projects

5 operations

Organize delivery work and initiatives linked to opportunities and parties. Use project operations to group tasks, assign teams, and track the execution of client engagements and internal projects.

Action

Add Project Party

CAPSULE_CRM_ADD_PROJECT_PARTY

Associate an additional contact or organization with a specific project to expand collaboration and communication channels beyond the primary assignee.

2 input
Action

Create Project

CAPSULE_CRM_CREATE_PROJECT

Creates a new project in Capsule CRM to organize and track work, deliverables, or client engagements linked to a specific contact or company.

9 input
Action

Delete Project

CAPSULE_CRM_DELETE_PROJECT

Remove a project from your Capsule CRM when it's no longer needed, with the ability to restore it within 30 days if needed.

1 input
Action

Delete Project Party

CAPSULE_CRM_DELETE_PROJECT_PARTY

Remove a person or organization from a specific project in your CRM when they're no longer involved or their role has changed. This helps keep your project team information accurate and current.

2 input
Action

Get Project

CAPSULE_CRM_GET_PROJECT

Retrieve detailed information about a specific project in Capsule CRM to access its current status, timeline, and associated details.

1 input

Stages

3 operations

Design and manage individual workflow stages within your pipelines. Create and customize stages to represent the states opportunities move through as they progress toward closure.

Action

Create Stage

CAPSULE_CRM_CREATE_STAGE

Add a new workflow stage to your Capsule CRM board to organize and track deals through custom pipeline steps. This helps you structure your sales process exactly how your business operates.

4 input
Action

Delete Stage

CAPSULE_CRM_DELETE_STAGE

Remove a sales stage from your Capsule CRM board when it's no longer part of your sales process. This helps keep your pipeline clean and organized by eliminating outdated or redundant stages.

1 input
Action

Get Stage

CAPSULE_CRM_GET_STAGE

Retrieve detailed information about a specific stage in your Capsule CRM sales pipeline, including its name, description, and position order. Use this to verify stage configurations or pull stage details for automation workflows.

1 input

Tags

2 operations

Apply flexible labels and keywords to CRM records for quick filtering and organization. Use tag operations to mark entities with custom metadata that improves searchability and categorization.

Action

Delete Entity Tag

CAPSULE_CRM_DELETE_ENTITY_TAG

Remove a specific tag from all entities of a particular type in Capsule CRM, such as clearing outdated labels from contacts, deals, or cases. This helps keep your CRM organized when tag classifications change or are no longer relevant.

2 input
Action

Get Entity Tag

CAPSULE_CRM_GET_ENTITY_TAG

Retrieve detailed information about a specific tag attached to contacts, deals, or cases in your CRM so you can understand how items are organized and categorized in your system.

2 input

Tasks

3 operations

Create and track action items tied to parties, opportunities, and projects. Manage task lifecycle from creation through completion to keep your team focused on follow-ups and commitments.

Action★ Featured

Create Task

CAPSULE_CRM_CREATE_TASK

Create a new task in Capsule CRM with a description and due date, optionally linking it to contacts, deals, or projects to keep your workflow organized.

10 input
Action

Delete Task

CAPSULE_CRM_DELETE_TASK

Remove completed or outdated tasks from your Capsule CRM pipeline to keep your task list accurate and focused. This helps maintain a clean database and reduces clutter when tasks are no longer relevant.

1 input
Action

Get Task

CAPSULE_CRM_GET_TASK

Retrieve detailed information about a specific task including its description, due date, status, and related contacts or opportunities. Use this to access complete task details for tracking progress or understanding task context.

1 input

Titles

2 operations

Define job titles and roles available within your Capsule CRM instance. Manage title options to ensure consistent classification of contacts by their professional roles.

Action

Create Capsule CRM Title

CAPSULE_CRM_CREATE_TITLE

Add new custom person titles to your Capsule CRM system so your contacts can be addressed professionally with personalized honorifics. This lets you customize how you organize and refer to your business relationships.

1 input
Action

Delete Title

CAPSULE_CRM_DELETE_TITLE

Remove a job title from your Capsule CRM system when it's no longer relevant to your business structure or team organization.

1 input

Tracks

6 operations

Build and execute multi-step workflows and processes that guide interactions across your CRM. Create track definitions to standardize repeatable sequences, then create individual track instances to move records through those steps.

Action

Create Track

CAPSULE_CRM_CREATE_TRACK

Apply a predefined sequence of tasks or workflow steps to a project or opportunity in Capsule CRM, automating how you manage your sales process.

5 input
Action

Create Track Definition

CAPSULE_CRM_CREATE_TRACK_DEFINITION

Set up a reusable workflow template in Capsule CRM that automates a sequence of tasks for your business processes, saving time when managing multiple opportunities or projects.

5 input
Action

Delete Track

CAPSULE_CRM_DELETE_TRACK

Removes a track from Capsule CRM when it's no longer relevant to your sales process or customer journey. Use this to keep your pipeline organized and up-to-date as your business needs evolve.

1 input
Action

Delete Track Definition

CAPSULE_CRM_DELETE_TRACK_DEFINITION

Removes a track definition from Capsule CRM so you can clean up obsolete customer journey workflows and keep your CRM organized as your business processes evolve.

1 input
Action

Get Track

CAPSULE_CRM_GET_TRACK

Retrieve detailed information about a specific track including its description, date, direction, and associated tasks to view your sales pipeline progress and deal status.

2 input
Action

Get Track Definition

CAPSULE_CRM_GET_TRACK_DEFINITION

Retrieve detailed information about a specific sales track in Capsule CRM, including its description, rules, and associated tasks. Use this to understand how your sales pipeline stages are configured and what automation or tasks are tied to each stage.

1 input

Users

2 operations

Manage user accounts and team member information within your Capsule CRM instance. Retrieve user details and employee information to understand team structure and assign ownership of records.

Action

Get Current User

CAPSULE_CRM_GET_CURRENT_USER

Retrieves the authenticated user's profile information including their name, timezone, currency preferences, and login history. Use this to verify user identity and access their account settings.

1 input
Action

Get User

CAPSULE_CRM_GET_USER

Retrieve complete details for a specific user including their contact information, email preferences, timezone settings, and associated account information. Use this to access or verify user profile data within your CRM system.

2 input

Crm

59 operations
Action

List Activity Type Icons

CAPSULE_CRM_LIST_ACTIVITY_TYPE_ICONS

Tool to list available activity type icons in Capsule CRM.

Action

List Activity Types

CAPSULE_CRM_LIST_ACTIVITY_TYPES

Tool to list all activity types on the Capsule account.

Action

List Board Stages

CAPSULE_CRM_LIST_BOARD_STAGES

Tool to list stages associated with a board in Capsule CRM.

4 input
Action

List Boards

CAPSULE_CRM_LIST_BOARDS

Tool to list all boards on the Capsule CRM account.

Action

List Categories

CAPSULE_CRM_LIST_CATEGORIES

Tool to list all task categories on the Capsule account.

Action

List Countries

CAPSULE_CRM_LIST_COUNTRIES

Tool to list all countries on the Capsule CRM account.

Action

List Currencies

CAPSULE_CRM_LIST_CURRENCIES

Tool to list all available currencies on the Capsule account.

Action

List Custom Field Definitions

CAPSULE_CRM_LIST_CUSTOM_FIELD_DEFINITIONS

Tool to list all custom field definitions for parties, opportunities, or projects (kases).

1 input
Action

List Deleted Opportunities

CAPSULE_CRM_LIST_DELETED_OPPORTUNITIES

Tool to list opportunities deleted or restricted since a given date.

1 input
Action

List deleted parties

CAPSULE_CRM_LIST_DELETED_PARTIES

Tool to retrieve parties deleted since a given date.

1 input
Action

List Deleted Projects

CAPSULE_CRM_LIST_DELETED_PROJECTS

Tool to list projects deleted or restricted since a given date.

1 input
Action

List Entity Entries

CAPSULE_CRM_LIST_ENTITY_ENTRIES

Tool to list entries (notes, emails, tasks) for a specific party, opportunity, or project.

5 input
Action

List Entity Tags

CAPSULE_CRM_LIST_ENTITY_TAGS

Tool to list all tag definitions for a specific entity type (parties, opportunities, or kases).

1 input
Action

List Entity Tracks

CAPSULE_CRM_LIST_ENTITY_TRACKS

Tool to list tracks applied to a specific opportunity or project.

5 input
Action

List Entries By Date

CAPSULE_CRM_LIST_ENTRIES_BY_DATE

Tool to list notes, emails, and completed party tasks in descending order by entry date.

3 input
Action

List Goals

CAPSULE_CRM_LIST_GOALS

Tool to list all goals on the Capsule account.

2 input
Action

List Lost Reasons

CAPSULE_CRM_LIST_LOST_REASONS

Tool to list all lost reasons on the Capsule account.

Action

List Milestones

CAPSULE_CRM_LIST_MILESTONES

Tool to list all milestones on the Capsule account.

2 input
Action

List Opportunities

CAPSULE_CRM_LIST_OPPORTUNITIES

Tool to list all opportunities from Capsule CRM with pagination and filtering.

4 input
Action

List Opportunity Parties

CAPSULE_CRM_LIST_OPPORTUNITY_PARTIES

Tool to list additional parties associated with an opportunity in Capsule CRM.

4 input
Action

List Opportunity Projects

CAPSULE_CRM_LIST_OPPORTUNITY_PROJECTS

Tool to list projects (cases) associated with a specific opportunity in Capsule CRM.

4 input
Action

List Organisation Employees

CAPSULE_CRM_LIST_ORG_EMPLOYEES

Tool to list employees linked to a specific organisation (party).

4 input
Action

List Parties

CAPSULE_CRM_LIST_PARTIES

Tool to list all parties (contacts) on the account.

4 input
Action

List Party Opportunities

CAPSULE_CRM_LIST_PARTY_OPPORTUNITIES

Tool to list all opportunities associated with a specific party in Capsule CRM.

3 input
Action

List Party Projects

CAPSULE_CRM_LIST_PARTY_PROJECTS

Tool to list projects associated with a specific party in Capsule CRM.

4 input
Action

List Pipeline Milestones

CAPSULE_CRM_LIST_PIPELINE_MILESTONES

Tool to list milestones associated with a specific pipeline in Capsule CRM.

3 input
Action

List Pipelines

CAPSULE_CRM_LIST_PIPELINES

Tool to list all sales pipelines on the Capsule account.

3 input
Action

List Project Parties

CAPSULE_CRM_LIST_PROJECT_PARTIES

Tool to list parties associated with a specific project in Capsule CRM.

4 input
Action

List Projects

CAPSULE_CRM_LIST_PROJECTS

List projects (cases) from Capsule CRM with pagination and filtering options.

6 input
Action

List REST Hooks

CAPSULE_CRM_LIST_REST_HOOKS

Tool to list all REST hook subscriptions on the Capsule CRM account.

Action

List Site

CAPSULE_CRM_LIST_SITE

Tool to retrieve site (account) information for the authenticated Capsule CRM account.

Action

List Stages

CAPSULE_CRM_LIST_STAGES

Tool to list all stages on the Capsule CRM account.

4 input
Action

List Tasks

CAPSULE_CRM_LIST_TASKS

Tool to list tasks on the Capsule account.

4 input
Action

List Teams

CAPSULE_CRM_LIST_TEAMS

Tool to list all teams on the Capsule CRM account.

1 input
Action

List Titles

CAPSULE_CRM_LIST_TITLES

Tool to list all custom person titles on the Capsule account.

Action

List Track Definitions

CAPSULE_CRM_LIST_TRACK_DEFINITIONS

Tool to list all track definitions on the Capsule account.

2 input
Action

List Users

CAPSULE_CRM_LIST_USERS

List all users on the Capsule CRM account.

1 input
Action

Restore Board

CAPSULE_CRM_RESTORE_BOARD

Tool to restore a deleted board in Capsule CRM.

1 input
Action

Run Filter Query

CAPSULE_CRM_RUN_FILTER_QUERY

Tool to run structured filter queries on parties, opportunities or kases.

5 input
Action

Search Opportunities

CAPSULE_CRM_SEARCH_OPPORTUNITIES

Tool to search for opportunities in Capsule CRM by query string.

3 input
Action

Search Parties

CAPSULE_CRM_SEARCH_PARTIES

Tool to search for parties (contacts/organisations) in Capsule CRM by query string.

3 input
Action

Search Projects

CAPSULE_CRM_SEARCH_PROJECTS

Tool to search for projects (cases) in Capsule CRM by query string.

3 input
Action

Update Capsule CRM Board

CAPSULE_CRM_UPDATE_BOARD

Tool to update an existing board in Capsule CRM.

2 input
Action

Update Capsule CRM Category

CAPSULE_CRM_UPDATE_CATEGORY

Tool to update an existing category in Capsule CRM.

2 input
Action

Update Capsule CRM Lost Reason

CAPSULE_CRM_UPDATE_LOST_REASON

Tool to update an existing lost reason in Capsule CRM.

2 input
Action

Update Capsule CRM Milestone

CAPSULE_CRM_UPDATE_MILESTONE

Tool to update an existing milestone in Capsule CRM.

2 input
Action

Update Capsule CRM Party

CAPSULE_CRM_UPDATE_PARTY

Tool to update an existing person or organisation (Party) in Capsule CRM.

3 input
Action

Update Capsule CRM Pipeline

CAPSULE_CRM_UPDATE_PIPELINE

Tool to update an existing pipeline in Capsule CRM.

2 input
Action

Update Capsule CRM Stage

CAPSULE_CRM_UPDATE_STAGE

Tool to update an existing stage in Capsule CRM.

2 input
Action

Update Capsule CRM Track

CAPSULE_CRM_UPDATE_TRACK

Tool to update an existing track in Capsule CRM.

3 input
Action

Update Capsule CRM Track Definition

CAPSULE_CRM_UPDATE_TRACK_DEFINITION

Tool to update an existing track definition in Capsule CRM.

2 input
Action

Update Custom Field Definition

CAPSULE_CRM_UPDATE_CUSTOM_FIELD_DEFINITION

Tool to update an existing custom field definition in Capsule CRM.

3 input
Action

Update Entity Tag

CAPSULE_CRM_UPDATE_ENTITY_TAG

Tool to update an existing tag for an entity type (parties, opportunities, or kases) in Capsule CRM.

3 input
Action

Update Entry

CAPSULE_CRM_UPDATE_ENTRY

Tool to update an existing entry (note, email, or task) in Capsule CRM.

2 input
Action

Update Opportunity

CAPSULE_CRM_UPDATE_OPPORTUNITY

Tool to update an existing opportunity in Capsule CRM.

2 input
Action

Update Project

CAPSULE_CRM_UPDATE_PROJECT

Tool to update an existing project (case) in Capsule CRM.

3 input
Action

Update Task

CAPSULE_CRM_UPDATE_TASK

Tool to update an existing task in Capsule CRM.

2 input
Action

Update User

CAPSULE_CRM_UPDATE_USER

Tool to update an existing user in Capsule CRM.

3 input
Action

Upload Attachment

CAPSULE_CRM_UPLOAD_ATTACHMENT

Tool to upload an attachment to Capsule CRM.

1 input
What now

Use Capsule CRM in a workflow

Drop a trigger and an action into a template; approve from your phone; the workflow runs.